The Perfume Shop - Leicester 42 Reviews 

My overall experience was absolutely fantastic at the Leicester high cross store. I appreciate all the help that was provided to me by the whole of the team. I rang and spoke to Lily on 18th December and explained my situation and she spoke to her manager Nikki and said they would do their best with the products I wanted. I then went into the store the same day to get some reassurance, after speaking to Nikki who went above and beyond, took my contact details and see if they could provide me with perfumes. I received a call from the manager on Sunday from Kayley to say my items were in store to collect. The perfume was for my daughters Christmas presents and they absolutely loved it. A massive thank you for Nikki and her team. I wish this kind of service is provided in all stores.

From the Leicester Highcross branch, Aaliyah Ali was extremely helpful, on point with suggestions and gave perfect customer service. A gem to your company and deserves the recognition for it.

I’m very disappointed with the recent change in management at the Perfume Shop in Leicester. As a regular customer, I felt extremely uncomfortable during my last visit after witnessing the new manager, Kayleigh (a name given to me by a staff member), being very rude and demanding towards her team. She was shouting at staff in front of customers, which was upsetting to see and created a very unpleasant atmosphere in the store.

The previous manager provided much better service and ran the shop in a far more professional and welcoming way. This new management style is unfair to the staff and off-putting for customers. I believe staff should be treated with respect, especially in front of the public. Sadly, this experience has made me rethink returning unless things improve.

Very good and quick

Alpana had great customer service skills and went out her way to ensure my needs were met!! :-)

Lily at the perfume shop in Leicester high cross provided excellent, efficient and expert service. I was actually very impressed with how proficient and professional she was. Keep this one! She’s quick and was very smart with her selling patter. Much respect.

I went into the highcross in Leicester to do my Christmas perfume gift shop, I was planning on going to boots as they had an event on however i was tempted in by a lovely lady called kayleigh who was more than helpful. She patiently went through my shopping list and helped me select all the gifts I needed and she even persuaded me to get a little something for myself!! I definitely recommend going in and dealing with kayleigh

It’s my favorite shop with perfumes.Always great price,professional team and nice atmosphere.Love it

Alpana was wonderful she could not do enough to help me today

Good experience

Alpana was excellent great personality and so, so helpful

Asma at perfume shop in Leicester City centre helped with buying multiple perfumes. She helped me choose the right ones and the best ones.

Very pleased with delivery and packaging. Came quickly and easy to order.

I have visited the perfume shop in Leicester town centre twice now last year around Christmas within the last week and received the same fantastic service from the same individual, Cara. Both times I have been in she has offered to help having children similar age to mine she was able to recommend suitable aftershaves and in my opinion went above and beyond to help me and at no point rushed me and ensured I got the best deal that was available. I would personally like to thank Cara as it's hard to find this sort of service these days. My son loves the aftershave! Thank you :)

Really great product come very nicely packaged would definitely recommend the perfume shop

Alpana was so courteous and helpful. Created an amazing gift hamper for me and she was so patient while I shopped around. Deserves a bonus for all the hard work and excellent customer service. Thank you 👏

Very good and came on time.

At the Highcross Leicester store Lilly was really helpful for when I was looking for a gift and shown me several options after asking a few questions to get the right scent for whom I was buying for. Lovely friendly service from her and her colleague whose name I didn’t get but deserves recognition for. As she neatly wrapped the present for me. Thank you for making it an easy pleasant shopping experience and for the free gift :) I would come again to be served by Lilly!