We visited Leicester Highcross today to purchase an aftershave for my husband. The service from the lady was excellent, the fragrance we wanted had been discontinued so she recommended alternatives an... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 54, The Shires Shopping Centre, LE1 4FQ LEICESTER, GB
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Lees wat reviewers zeggen
lovely experience, I was served by the very supportive and helpful staff Azar. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us g... Toon meer
Bedrijf heeft geantwoord
Aaisha and Aaliyah at the Leicester branch were really helpful. They were happy to show me a range of perfumes based off what I like and gave me personalised recommendations. I ended up finding the pe... Toon meer
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I have visited the perfume shop in Leicester town centre twice now last year around Christmas within the last week and received the same fantastic service from the same individual, Cara. Both times I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- ook in
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Cosmetische producten leverancier
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit 54, The Shires Shopping Centre, LE1 4FQ, LEICESTER, Verenigd Koninkrijk
4,8
Uitstekend
167 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Khad was amazing!
I had a great experience at the Leicester Highcross store today. Khad was absolutely lovely and helped me pick out the perfect gift. He was really patient, attentive, and made the whole experience enjoyable. Thank you for the excellent service!
23 april 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your kind words! We're delighted to hear that you had such a positive experience at our Leicester Highcross store. It's wonderful to know that our team member provided you with amazing and helpful service. We appreciate your feedback and are glad you found the experience enjoyable.
Kind regards,
Jasmyn
Had a very positive experience in this…
Had a very positive experience in this store. I was served by a very polite and friendly man called Azhar - cannot fault the service at all.
21 april 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Excellent service ❤️🫡💯
18 april 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
I was welcomed immediately on entering…
I was welcomed immediately on entering the store by Cara, she was amazing! Helped me purchase multiple gifts for my siblings Birthday! Highly recommend seeing her in store. All the best to her and her colleagues.
15 april 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Went into Leicester Highcross today and…
Went into Leicester Highcross today and was served by Cara , she was great and gave me brill service , will definitely visit again😃
8 april 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
We're so glad to hear you had a great experience with Cara! It's wonderful to know that she provided you with excellent service. We appreciate your kind words and hope to see you again soon.
Kind regards,
Jasmyn
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review, we greatly appreciate your feedback and are happy to know you had a great experience shopping with us!
Kind regards,
Jasmyn
Thank you to all the people and the perfume shop
I got the mixed up with the fragrance store and I wanted to complain about being charged for being a member, but they explain to me very politely and very nicely that they weren't the fragrance store and they do not charge a membership fee it's only because I was charging membership fee from the fragrance store and I almost took it out on them I wanted to be apologetic and because I was going to buy some products anyway, and I wanted to share my appreciation to the perfume store and a the member of staff, who was very helpful and helped me out her name is apaa I think but I don't know how to spell it at the shires mall in Leicester.
This young lady knew her fragrance, and she helps me pick out the best 4 fragrance that I liked they make me feel very welcome and look after you with care.
I would go back there every month when I get paid just to buy some more products.
27 maart 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
We really appreciate you taking the time to share your experience. It sounds like you had a very positive interaction with our team member, despite the initial misunderstanding. We're glad that she was able to help you find the perfect fragrances and that you felt welcomed and well cared for.
We understand that it can be frustrating to encounter these types of situations and we appreciate your understanding and patience. We strive to provide excellent customer service and are happy to hear that you had a positive experience with our team member. We're thrilled that you enjoyed your purchase and plan to return in the future.
Best wishes,
Jasmyn
5 star service
Really really great service today from two young girls (Asma & Ines) in Leicester highcross shop. So happy leaving with two big Dior perfumes and saved lots of money. Only came in for one perfume and ended up with two. They were really good sales people. Would shop again and recommend getting served by them. They were friendly and really funny
25 maart 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your wonderful review! We're so glad to hear you had such a positive experience with our team. It's fantastic that you were able to find the perfect perfumes and save some money in the process. We're proud of our team for providing excellent customer service and making your shopping experience enjoyable. We appreciate you taking the time to share your feedback and look forward to welcoming you back for your next purchase.
Kind regards,
Jasmyn
Really thankful for Andria at the…
Really thankful for Andreia at the Leicester Highcross branch. She was really accommodating and helpful with what a wanted to buy. She showed a great understanding of products and was able to help me navigate the shop while using a wheelchair. Thank you Andreia :)
19 maart 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your kind words! We're so happy to hear that you had a positive experience at our Leicester Highcross branch. It's wonderful to know that our team member was able to provide you with such excellent service and make your shopping experience enjoyable. We appreciate your feedback and will share it with the team.
Kind regards,
Jasmyn
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Exceptional customer service!
My cousins birthday was coming up and she had expressed that she wanted a designer perfurme for her 15th birthday. Now I'm not very familiar with what's trendy for teenagers nowadays and was all a bit lost tbh. Luckily, there was a very helpful and friendly young gentleman called Khad. He greeted me with a warm smile & asked if I needed any assistance which I was quite thankful for. He spent a good 15 minutes with me ensuring to enquire about my cousins likes and dislikes. After that he gave me the time to further look around which I appreciated cause when getting a 🎁 for someone it can be overwhelming. I made up my mind & bought 2 and I couldn't be more thankful to Khad for assisting me! What a lovely young chap!!!
10 maart 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
We are so happy to hear that you had a positive experience with our team! It sounds like you were able to find the perfect gift for your cousin thanks to the excellent service you received. We are proud to have employees like Khad who are dedicated to providing our customers with a personalised and enjoyable shopping experience. We will be sure to pass your feedback along to him.
Many thanks,
Jasmyn
Fantastic customer service by Andreia…
Fantastic customer service by Andreia in Leicester Highcross. So friendly and goes above and beyond. I always leave with a smile and feel happy when served by Andreia. Need more staff like her.
17 maart 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
We're delighted to hear about your positive experience with Andreia. It's wonderful to know that she made your visit so enjoyable. We strive to provide excellent customer service and it's rewarding to hear that our team members are making a difference. We'll share your feedback with Andreia and the team.
Kind regards,
Jasmyn
Great customer service experience
Had such a good time shopping in the store. Customer service was great, gave good suggestions on what perfume to get, and there was good discounts in store as well. A solid 10/10 experience!
12 maart 2025
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your wonderful review! We're so happy to hear you had such a positive experience in our store. We strive to provide our customers with excellent service and helpful advice and we're thrilled you found the perfect perfume. We appreciate your kind words and hope to see you again soon!
Many thanks,
Jasmyn
I was served by Azhar and received…
I was served by Azhar and received excellent service, would definitely come back again 10/10!!
5 maart 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
absolutely not happy with the service
absolutely not happy with the service. I went in to purchase a perfume, i tried to ask for help from one of the workers (fair skinned, wore a headscarf) and literally got ignored, she looked at me and walked in the other direction whilst on her phone, texting away. SINCE WHEN ARE EMPLOYEES ALLOWED TO BE ON THEIR PHONES, what kind of customer service is this. I will not be shopping here again, where customers are not prioritised, i left without buying anything.
16 februari 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
We understand your frustration with the service you received in our store. It's disappointing to hear that you felt ignored by an employee, especially when seeking assistance. We strive to provide excellent customer service and value every customer's experience. We will address this feedback with our team to ensure that all customers feel welcomed and supported.
Kind regards,
Sharain
I always shop at the perfume shop in…
I always shop at the perfume shop in highcross Leicester the service I get is outstanding staff are very friendly always greeting with respect and kindness Khalid is one of the most helpful he always approaches me and supports me with anything tells me the offers they have as well as Cara best service ever received.
3 februari 2025
Review zonder uitnodiging
Fantastic service from Andrea, Leicester Highcross…
I visited the Leicester Highcross centre Perfume Shop with my wife today. We wanted a new fragrance each, and had fantastic service from the store manager, Andrea. Even at a busy time, she was incredibly helpful, insightful with different fragrance types, and we left the store with a number of products each. I work in a services environment and rarely do I see such wonderful, kind, knowledgeable service as we did today from Andrea. A credit to the company.
25 januari 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Leicester 42
Thank you for your kind review! We are delighted to hear about your positive experience at our Leicester Highcross centre location. We are thrilled that you and your wife were able to find new fragrances that you love. We are proud of our team and appreciate your kind words about Andrea's exceptional service. We are committed to providing our customers with the best possible experience, and we are glad that Andrea was able to exceed your expectations. We look forward to welcoming you back to our store soon.
Kind regards,
Sharain
The Product arrived in good time
The Product arrived in good time, just before Christmas. It was well wrapped. Delivery information was always timely. Price was good too. would happily use again.
21 december 2024
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