Simran is such a brilliant sales person, she’s very delightful and helpful. I would normally shop online but would now always go in store because of her! I hope she gets all the reward and accolades... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie9 Wesley Mall, The Cleveland Centre, TS1 2NP MIDDLESBOROUGH, GB
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Lees wat reviewers zeggen
Simran was very helpful in deciding what perfume to buy my girlfriend for her birthday She informed me of what was new what some popular choices are was overall a great experience will 100% come aga... Toon meer
Bedrijf heeft geantwoord
Had a really nice experience at the perfume shop. Simran was very friendly and handled so well. She was helpful, and took the time to recommend the right fragrances without making me feel rushed. Her... Toon meer
Bedrijf heeft geantwoord
Stephanie was super nice and extremely helpful when it came to recommending and helping me choose the right scents. She really took the time to help me find what I was looking for. The shop is also re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contactgegevens
9 Wesley Mall, The Cleveland Centre, TS1 2NP, MIDDLESBOROUGH, Verenigd Koninkrijk
5,0
Uitstekend
349 reviews
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Perfect 10/10
Helen was very helpful in the Cleveland center. Got the exact aftershave I was after, perfect customer service.
3 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia was really helpful in finding…
Olivia was really helpful in finding the aftershave we wanted! She was really friendly and kind! Very helpful, thank you!! ❤️
28 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was browsing for my daughter
Was browsing for my daughter, Sana was so friendly and professional, loved the gift she created. Thank you.
28 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service couldn't help you…
Excellent service couldn't help you enough
28 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
Fantastic service, helpful and delightful staff
26 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very quick delivery I am very happy
Very quick delivery I am very happy. Smells absolutely amazing really good service.
11 februari 2026
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very knowledgeable
I had Olivia, she was patient with me because I’ve only had one other perfume before and i wasn’t sure what I was looking for and she really helped me!
25 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia was really lovely and helpful!!
Olivia was really lovely and helpful!!
23 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful service from Tamzeen.
13 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff where lovely
Staff where lovely, I was served by Olivia and she was very happy to help and answered all my questions
12 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
One star is far too generous for this…
One star is far too generous for this company…Promises not kept and zero response to emails. The Perfume Shop failed to follow through on what they said they would do, and customer service simply ignored my messages. Very disappointing experience.
I have emailed customer service numerous times and promised on multiple occasions that they would re issue or refund the gift card
complaint regarding the £50.00 gift card that was refused at your Crystal Peaks store on 18/09/2025.
Following this incident, I have exchanged several emails with your Customer Service team. In those communications, I was assured that the gift card would be honoured. However, despite these promises, I have not received a replacement card, refund, or any confirmation that the matter has been resolved.
My subsequent emails requesting an update have not been properly addressed. The only response I have received is that the matter is being looked into, with no clear timeframe or outcome provided.
As previously stated, I was also advised at your Meadowhall branch in late 2024 that there was no expiry date on the gift cards. Furthermore, neither the card nor the receipt shows any expiry date.
This matter has now been ongoing for some time, and I am extremely disappointed with the lack of progress and communication. I
Sim (The Perfume Shop Customer Service)
26 Oct 2025, 13:19 GMT
Thanks again Tracey.
I will be looking into this matter for you.
I understand how frustrating this can be, We apologies for the inconvenience caused.
We will have to issue another gift card for the value of £50.00
Please just allow us a moment as we look into this issue for you.
With your rewards points, how many points were you promised?
Kind regards,
Sim
Customer Service Advisor
Following this incident, I have exchanged several emails with your Customer Service team. In those communications, I was assured that the gift card would be honoured. However, despite these promises, I have not received a replacement card, refund, or any confirmation that the matter has been resolved.
My subsequent emails requesting an update have not been properly addressed. The only response I have received is that the matter is being looked into, with no clear timeframe or outcome provided.
As previously stated, I was also advised at your Meadowhall branch in late 2024 that there was no expiry date on the gift cards. Furthermore, neither the card nor the receipt shows any expiry date.
This matter has now been ongoing for some time, and I am extremely disappointed with the lack of progress and communication.
18 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello Tracey,
I’m very sorry to hear about your experience and sincerely apologise for any frustration caused. Unfortunately, there isn’t enough information in this review for me to look into your order personally.
If you could leave a new review including your order number, I would be happy to investigate this for you and work to resolve the issue.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service and Tamzeen…
Amazing customer service and Tamzeen was so helpful thank you!!!
8 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience thanks to…
I had a wonderful experience thanks to the sales girl. She was kind, professional, and very patient while answering all my questions. Her positive attitude really made a difference. Highly recommended! And her name is olivia
5 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sana and Olivia were brilliant today…
Sana and Olivia were brilliant today perfect customer service couldn’t of been better would definitely come back
1 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia and Sana were fab today
Olivia and Sana were fab today, got an absolute bargain gift set. Thanks so much ladies very much appreciated 🙂
1 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Olivia
Olivia, helped me figure out what scent worked best for me and did it flawlessly.
31 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a really nice experience shopping…
Had a really nice experience shopping from here. Olivia made sure that i was able to get the perfect perfume fot my dad.
28 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sana was such a lovely seller
Sana was such a lovely seller, I’m very new to purchasing perfume and the samples she recommended were so gorgeous!
24 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Middlesborough 136
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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