The Perfume Shop - Reading 67 Reviews 220

Tahira- great service, come into store and asked for something different and she went above and beyond, credit to you

Such q good service from the reading east oracle mall staff. I want a good perfume for my boyfriend. Kevin helped me with so patience. Such a kind service from him. Thank youu ♥️

I’ve had a wonderful experience with the Perfume shop , Reading . I met this young woman Alexia who guided me through all the new collection as well as some of the recommendations which I personally asked for . I’ve to fly home tomorrow and wanted to buy some gifts to my fam back home in Kerala, India . I came to the Perfume Shop and found perfect ones . They even had chocolates with them so that I could treat my nephews and nieces. Thank you so much for the wonderful experience .

Tahira was great. She suggested great items and managed to wrap the box really well. Fantastic customer service!

Once again, a wholesome experience. This is our 2nd visit to ‘THE PERFUME SHOP’ Reading store. We were suggested the right perfume again that matches our smell notes. As always, the staff here are very empathetic and kind regardless of whether you make business with them or not. This time Kevin assisted us with the selection and he made our day with kind customer service and it means a lot. We would definitely come here again.

Great service despite the queue. Ramona gave a great customer service. Will come back again. Reading store, Oracle.

Ramona gave us excellent service while helping with the perfume purchase. She was very friendly, attentive, and made sure we found the perfect scent. Truly a wonderful experience thanks to her! Reading store

I'm very happy with the service lady Tahira provide today. very happy.
Reading Perfume.

Great service Ramona. Very great customer service.

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The Perfume Shop
3.9
(64)

Perfume store in Reading, EnglandOpen
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3.9
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helpful staff25
perfume selection10
rude staff5
welcoming atmosphere2
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Rebecca Ranson
1 review
Not published
I visited the shop yesterday the 6th June with my husband to buy a father's Day gift. It was from my daughter and myself and we purchased the Dior Sausage Parfum 100ml. The sales lady seemed to be in a hurry asked what we were looking for …More
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Min Anjal
1 review
4 months ago
I had an outstanding experience at The Perfume Shop in the Oracle Reading on 21st January 2026. From the moment I walked in, the atmosphere felt welcoming, but what truly made my visit exceptional was the customer service from Ramona. …More
❤️1

The Perfume Shop (owner)
4 months ago
Hello Min,

Thank you so much for your wonderful feedback about your experience at our Oracle Reading store! We're thrilled to hear how Ramona provided such exceptional service, taking the time to understand your preferences and guide you to the perfect fragrance. Our team takes great pride in creating a welcoming atmosphere and providing knowledgeable assistance, so we'll be sure to recognise Ramona for her outstanding customer care. Your recommendation means the world to us!

Kind regards,
Jasmyn
The Perfume Shop Customer Services

Konstantinos Batzos
Local Guide·21 reviews·13 photos
3 months ago
I had a great experience at The Perfume Shop on 21/02/26. Salma assisted me throughout my visit and was extremely helpful, knowledgeable, and patient while helping me choose the right scent. Her professionalism and friendly approach made …More
❤️1

The Perfume Shop (owner)
3 months ago
Hello Konstantinos,

Thank you for your wonderful feedback about your visit to our Reading store! We're delighted that Salma provided such excellent service and helped you find the perfect scent. Her knowledge and passion for fragrances truly shine through and we'll make sure to share your kind words with her. We're glad you're enjoying your Paco Rabanne 1 Million and look forward to welcoming you back soon!

Kind regards,
Jasmyn
The Perfume Shop Customer Services

claudia moise
9 reviews·6 photos
5 months ago
I visited today and bought a perfume for me and my sister, and I had a great experience. Ramona was ⭐️ very helpful, friendly, and knowledgeable, helping me choose the perfect scent for both of us. Excellent customer service, I’ll definitely be back!
Photo 1 in review by claudia moise
Photo 2 in review by claudia moise
❤️1

The Perfume Shop (owner)
5 months ago
Hi Claudia,

Thank you for sharing your wonderful experience! We're delighted that Ramona was able to help you find the perfect scents for both you and your sister. Her friendly expertise is something we truly value. Looking forward to welcoming you back soon!

Kind regards,
Jasmyn
The Perfume Shop Customer Services
Rebecca Ranson
1 review
Edited 39 minutes ago
New
I visited the shop yesterday the 6th June with my husband to buy a father's Day gift. It was from my daughter and myself and we purchased the Dior Sausage Parfum 100ml. The sales lady seemed to be in a hurry asked what we were looking for and when we asked for Sauvage she just gave us a sealed bottle eau de parfume and said its on offer for about £90, but I wanted the stronger one (parfum) so she then brought us the Sauvage parfum and immediately started the bill. I then asked for us to spray it as we wanted to be sure, she hesitated and sprayed the tester for us. My husband confirmed it was the one he wanted. While she did the bill I asked her for the offer which I seen online saying a complimentary gift of a 10ml sauvage eau de parfum and a 20ml sauvage shower gel in the mid night blue gift box for the perfume which we paid £117 for a 100ml. She said we don't get a gift but she will give us a sample which was a dior ladies one.
We also had a members card which she gave a candle for it.
She seemed in a hurry through the whole process and didn't take time with the customer. On leaving I also mentioned this was an easy sale as she finished the transaction in less than 10 minutes.
Our question is why wasn't the gift given when it was mentioned online and it says for store bought to?
Or perhaps the sales team is not aware of the promotions?
Please look into to this and update or do not promote when it's not available.
I would have got a better offer in another store.
Regards
Rebecca

Hannah made my experience great. She was so nice and helped me pick out the best perfume for my brother. Great customer service throughout!!

Great customer service from Hannah , in Reading shop

Josh and Tahira was amazing. Great experience

Best customer service here in the perfume shop. Tahira was exceptional.

Kevin and Ramola in Reading were amazing. The service and care is way ahead of John Lewis and they knew exactly what would appeal to my difficult taste. Brilliant service!!

I was really made up when Lorna offered me a travel bottle as I was indecisive about what to go for to take on holiday, I can now go away and think about the different scents she gave me to smell and come back to her, very friendly happy and funny, thank you.

I’ve been there for my first time and thanks to Kevin, I’ve found my new best fragrance. Very good customer service!

Very great experience for sure. Tahira is such a great person. I’ll keep coming back for sure.

Alexia's service at the Reading Store was top notch. 💯

I went to the store and ‘Ramona’ was such a nice host. She was helped me pick out great perfume and I had amazing customer service. will buy again from there.