The Perfume Shop - Southend On-Sea 191 Reviews 

Outstanding from start to finish!

When i came in to the store today sunday the 2nd of November Katie was so helpful. And gave excellent first impression and so much knowledge about all the fragrance.
Best customer service I have ever had in any store.
Would definitely recommend coming in to the store in Southend.
You won't regret it.
Hats off to katie for being so helpful. Thank you.

Staff name is Katie really helped me out to choose the perfume for the best gift for my friend.. It's was amazing experience..

Fabulous interaction with the staff. They were polite, friendly and chatty. A lovely shop which was welcoming, clean and very tidy. Definitely will be purchasing here again.

The sales assistant was very helpful and ordered the product for me.

I always look forward to visiting this perfume shop, and my most recent experience was no exception. Hayley has consistently provided outstanding service every time I come in she is attentive, knowledgeable, and always makes me feel valued as a customer.

On this visit, both Hayley and Charlotte went above and beyond to make the experience truly enjoyable. Their professionalism, friendliness, and genuine passion for what they do really stood out. They took the time to listen, advise, and ensure I left completely satisfied.
Thank you, Hayley and Charlotte, for making each visit such a pleasure. I wouldn’t hesitate to recommend this store to anyone looking for exceptional customer service and a wonderful shopping experience.

I went today to just smell something I already ordered however Charlotte that worked there found me a very good deal and was amazing very helpful definitely recommend speaking to her if you need any help with anything

You have Amazing Staff at your Southend Shop who are always very helpful. The Perfume I wanted was not available in 100ml so the lady looked on line and ordered it for me. When I collected the Perfume the same Lady wrapped up the Perfume for me.
I also purchased another Perfume as a gift for my partner following a conversation on my first visit.
I worked in Retail Management so I know what Good Customer Service looks like and your Staff are a Credit to Your Company

Thank you so much Charlotte for your brilliant service - very friendly and patient. Very knowledgeable about the perfumes and supportive to help me find my birthday gift!

Great service

Had Diane help us today with choosing a perfume. Extremely helpful and knowledgeable.

Thanks

Charlotte was extremely helpful with preparing a gift set for us. So much so we decided on buying 2 perfumes instead of one! Beautiful packaged and very good customer service.

Good service
Great staff

I always received reports on the status of my package

Excellent experience

I received fantastic service from Hayley in the Southend shop today. Really took the time to listen and help me find the perfect aftershave for my self. I’m a very happy customer thanks to her.

I was seen by a really friendly helpful young lady called Charlotte in the Southend-on-sea store today. Helped me out and did a fabulous efficient job and also did a lovely bit of gift wrapping.

The staff here who help me are always friendly and accommodating with their time so I can find the right fragrances for me. Thanks as always!

The customer service provided by Charlotte was exceptional. She offered numerous pieces of advice to assist in the decision to purchase perfumes as gifts. Her expertise is truly invaluable, making her a highly valuable asset to the shop.