I’m so grateful to Diane for helping me choose the perfect gift. She was incredibly kind, attentive, and genuinely lovely throughout the whole experience. Such a warm and wonderful person! When you r... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 8, East Mall, Stratford Centre, The Broadway, E15 1XL LONDON, GB
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Lees wat reviewers zeggen
I had such a lovely experience at this perfume shop! The sales assistant her name is SHENAY was incredibly kind, friendly, and genuinely helpful. Her positive energy and warm approach made the who... Toon meer
Bedrijf heeft geantwoord
Nice experience buying stuff from them but if some discount option is available would be great
Great service in store. They ordered on Wednesday at 4pm and arrived in the post by Friday midday. Excellent. I would recommend some bubble wrap or paper packing as the perfume was rattling around the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit 8, East Mall, Stratford Centre, The Broadway, E15 1XL, LONDON, Verenigd Koninkrijk
4,8
Uitstekend
86 reviews
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Great service in store
Great service in store. They ordered on Wednesday at 4pm and arrived in the post by Friday midday. Excellent. I would recommend some bubble wrap or paper packing as the perfume was rattling around the huge box. Fortunately no damage done but won't be opening until the 15th December, fingers crossed ok.
27 november 2025
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
The staff are respectful and friendly
Customer care is excellent, they have good communication skills.
28 november 2025
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Staff were really nice
Staff were really nice. Shaz from the Stratford branch assisted me well. Lovely team
14 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service — shaz from the Stratford store
I went to the Stratford store branch and spent a good amount of time with shaz who really put her all into helping me find the perfect scent for me. I was very 50/50 about trying on a new scent but we found one that’s perfect. Also btw shaz it’s been about an hour or so since we sprayed it on my hand and the dry down on this scent smells even more amazing.
6 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
We're happy to hear that you had such a positive experience! It's wonderful that our team member helped you discover a scent you love. We appreciate you taking the time to share your feedback; it means a lot to us.
Sharain - The Perfume Shop
One of the loveliest smiles I’ve come…
One of the loveliest smiles I’ve come across. Well done perfume shop heart to shaz form Stratford.
18 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
Customer Service
Amazing customer service from Tish and Yaqub
29 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
The worst customer service experience.d
The worst customer service experience.
I wanted to buy a 100ml YSL Y but the staff advised that I should buy 200ml YSL Y as it can be refilled so I would be better off on the longer run.
I went back to the store and at this point they said they can't refil it - just appauling service and contradicting policies.
Would not recommend at all!!!
25 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Having very nice experience with Diane…
Having very nice experience with Diane at Stratford centre. Excellent customer service she provided.
22 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Samira great service
Samira at Stratford boardwaly excellent customer service, very calm and calculative. She was charming and this wants to make me want to come back again just because of this excellent service.
30 juni 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Diana customer service is the best
Diana customer service is the best.
I like her customer service and packing skills.
She guided me very well with patience and i really appreciate her efforts.
Perfume shop is the best shop on which i can trust.
I bought two perfumes and i am very happy
25 juni 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Stratford shopping center
Shenay she has very good engaging skills, customer care and she has a real. Thank you Shenay
Dr Linda Pasqui
13 juni 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Shaz at Stratford was absolutely…
Shaz at Stratford was absolutely amazing. She understood exactly what I needed and directed me to the right perfumes. Father’s Day is sorted and I managed to find something I loved too!
Such a great experience from start to finish!
Thank you Shaz!
8 juni 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
The service was efficient and the…
The service was efficient and the product quality was excellent
2 juni 2025
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Diane (Stratford)
Diane (Stratford) - Very helpful! Thank you so much x
21 mei 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thanks for your review. It's great to hear your positive response and thank you so much for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
I was served by Shenay
I was served by Shenay
And she had great service , she was really helpful
16 mei 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Antwoord van The Perfume Shop - Stratford Centre 190
Thank you for your positive review!
The Perfume Shop.
Diane stratford centre was absolutely…
Diane stratford centre was absolutely lovely. She deverses a raise. Was very helpful and very nice. Always smiling and very suggestive
13 mei 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thank your for your 5* review, we appreciate you!
Kind regards,
Sharain
The Perfume Shop
50 percent off for second perfume
50 percent off for second perfume, i bought four. Excellent customer service. very patient especially the lad in the second floor at stratford
4 mei 2025
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
I have received excellent service from…
I have received excellent service from Diane at The Perfume Shop at Stratford Centre, London. She was extremely kind and helpful. Fantastic customer service.
30 april 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Stratford Centre 190
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
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