The Perfume Shop - York Outlet 366 Reviews 

Went in on Black Friday for some Christmas presents for my family. Was greeted by the lovely staff (even though it was very busy) but was quite disappointed when I noticed a member of staff (not wearing uniform whom I can only assume was a manager) shouting at staff members on the shop floor. As a manager myself this is extremely unprofessional behaviour to be having on such a busy shopping day and just made it awkward for me and my family so we left without purchasing anything. I do hope further training is given to managers from this incident.

Arrived early then expected

I went into The Perfume Shop at the designer outlet in York hoping for a particular perfume vibe and I had the absolute pleasure of being helped by Dottie - they were not only an absolute joy to speak to, but their perfume advice was spot on!! I didn't expect to end up buying anything but they found me the perfect smell based on nothing but a vague description - beyond happy! Dottie was incredible and I am 100% going back for their advice again!

Ella was amazing! Visited designer outlet yesterday to do some Christmas shopping and was served by the lovely Ella. She was absolutely wonderful, so king and helpful. She is very knowledgeable on the products and helped with my specific needs and wants. Truly lovely experience!

I stupidly "ran out " of my perfume just couldn't wait until Christmas BUT we found the perfume shop in York and although they didn't have it in store they were more than happy to send it to me it took ALL OF TWO DAYS!!!!! THEN, it was there....so quick it was almost as if I wasn't with out it I couldn't have asked for more!!!!! JUST PERFECT!!!!! XXX

Stella was just amazing, thank you!

Ella was absolutely wonderful! I visited yesterday and she was so helpful will my various specific needs and many questions! Truly one of the best experiences I have had with a staff member in any shop! Ella was extremely professional and knowledgeable, I'm extremely grateful it was her who helped me. She was so welcoming and constantly had a smile on her face. I really hope she gets the recognition she deserves as a superb face of this store!

jess in the designer outlet shop in york was so lovely, talk active and knew what she was talking about! would definitely recommend and be coming back x

Stella was the absolute best she was so helpful first time i went i was being a pain and she was so patient second time
she wrapped a gift and it’s just such a credit to the store xx

Stella was unbelievably helpful. I cane with a list and no ideas and she walked me through each sample and gave really good advice throughout. I ended up with a great deal. Thank you!

Staff was very helpful and friendly

We visited the store twice today and both times served by the wonderful Stella. We were looking for our wedding scents and she was both patient and informative with recommendations based on current perfumes and aftershaves we used. We ended up finding the perfect ones for our big day and even went back later to then purchase some Christmas gifts which included second choices for our wedding day. Thank you for being amazing Stella, customer service appears to be so slim nowadays but not by you so we thank you greatly!

if i could rate the service me and my mum recieved today id give it 10000. We were looking for a fragrance by smell, which isnt the easiest task. The lady who served us (sadly dont know her name) was picking all sorts of lovely fragrances out and going through god knows how many with us. She was so lovely, bubbly, chatty, approachable, proffessional, helpful and overall absolutely amazing. i have never had service like this and will definately be going back, we didnt find the fragrance we were looking for but she managed to find us something really nice and then gift wrapped it perfectly for us. I may even go back in soon just to find out her name because service like that deserves recognition. I never write reviews. Perfume shop, please feel free to contact me so we can try and identify this lady. Receipt no is: 1807 20th Sept at 16:12

Ellie made shopping easy! Very helpful and patient!

Brilliant service. Lovely and friendly staff. Helped me decide on a perfume I was happy with

Popped in today for parfum for my husbands birthday, was helped by stella. Settled on the dior savauge Stella was very knowledgeable and listened to my needs. I was served at the till by Dottie she was lovely, happy & bubbly arranged for my purchase to be delivered to my home as they did not have the size in stock. I will definitely be shopping there again !

Service was amazing Stella and Olivia where very helpful , excellent customer service.

Stella was incredible!! Really thoughtful and made my experience so amazing! Love this store x

Yes SUPERB help in picking a new aftershave. Valentino baby! Thank you.

I went twice, once for my birthday and once for my mums birthday, the first time (I didn’t catch her name) I was greeted by this lovely lady while I was looking for a new smell for my birthday, and we looked at a few but after we decided on one she rang it up and cracked a few jokes with my dad which was really nice to see, she even gave us a huge travel bag as a freebie which was very funny yet unexpected to walk out with. Then the second time I went for a specific perfume which I knew was the one I would get, and Ella asked me if I was alright and helped me out. She was fast going into the back to find it and came back with a smile. After she came back she asked if I wanted it gift wrapped and while she was wrapping we joked about silly wrapping stories and she was absolutely lovely the whole time. Both times were incredibly pleasant because of these ladies, both very happy, chatty and worked with a smile. Made my days.