Removed - Business Sold Reviews 

71
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TrustScore 3.5 uit 5

3,7

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Beoordeeld met 5 van de 5 sterren

Amazing team at The Pet’s Hotel! Skyla is always so excited to go back, and is always really happy and settled when we collect her. They keep us informed if there’s any issues and always give a grea... Toon meer

Beoordeeld met 5 van de 5 sterren

From start to finish, the Pets Hotel is exceptional. Staff are wonderful, dedicated animal lovers who welcome your pet with lots of cuddles. The facilities are clean and well maintained. The bonus... Toon meer

Beoordeeld met 1 van de 5 sterren

Firstly the Pethotel said we did not have a booking, then they found the booking. Our pet was at the Pethotel for 2 weeks, he looked like a stray dog when we fetched him, lost about 5 kg. Will not rec... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Amazing staff & warm enclosure, we were able to take all his home comforts which definitely made him feel safe & secure. I highly recommend The Pet Hotel, the price & facility is well above others... Toon meer

Bedrijf heeft geantwoord

3,7

Gemiddeld

TrustScore 3.5 uit 5

71 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(71)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Staff were very reassuring as this was…

Staff were very reassuring as this was Bentley’s first time away from us! I was encouraged to phone in and check on him and they were always telling me that all the staff loved him and he got lots of cuddles 💓

12 december 2019
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Good service but dishonest pricing

Good service but unclear or dishonest pricing

Charging extra for a compulsory bath is stupid and misleading just include it in the price.

Good to get the mini report on pickup.

I wish the dogs had access to outside.

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional friendly staff

Professional, friendly staff, who are very accommodating and easy to deal with. I wouldn't hesitate in recommending The Pets Hotel to look after your pets. They have done a great job looking after ours over the years.

12 december 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The service

The service, in general, is good. But, the webcam service works badly, no time management, in cats time it still shows the dogs and cameras also are not enough to cover all cats area. Please pay attention to this service too. When we leave our pets in your facility, of course, we like to be aware of how our pet spends his time without us. Thanks

12 december 2019
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I really like keeping my dog and cats there

I really like keeping my dog and cats at the pets hotel.
I always know they are well looked after and the onsite team are amazing with them and helpful to me. They go above and beyond to accommodate my pets and I use them allot.

If it wast for my a couple of little things I wish were different I would give 5 stars and keep my pets there even more often.

They are, If i do not get the pets out by 10am you are charged another full day. I think it should be a pro rata charge or half day charge as they do not stay the extra night. I also wish the single cat suites were a little larger. That is it, Everything else there including the staff are great!

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic!

What a fantastic, safe and caring day care and boarding service we have received from The Pets Hotel team time and time again. Our dear boy can be quite difficult but the team is always more than accommodating and willing to work at his pace. Thank you!

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My dog loves coming here

My dog loves coming here! He cries to get in the door.
Friendly, experienced and accommodating staff that provide personalised care for my dog.

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

great Service

Lovely people that are very attentive to our puppy. He loves them and follows them around all day
Fantastic day care service that breaks up with week whilst we are at work

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing team at The Pet’s Hotel

Amazing team at The Pet’s Hotel! Skyla is always so excited to go back, and is always really happy and settled when we collect her. They keep us informed if there’s any issues and always give a great detailed feedback when we pick her up.

Being a Bull Terrier she can sometimes be a handful, and we’ve been told straight up by other places that regardless of temperament, they don’t let bull terriers interact with other dogs. But the Pet’s Hotel team really know how to handle her without her having to be left out of playtime and interaction with other dogs. She loves the Pet Hotel!

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Animal Lovers

This place loves animals and it shows with ever interaction you have with them. Highly recommended.

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Such a friendly Team

Such a friendly Team, who really love all the pets. I have a senior dog who needs extra care and can leave him with the Pets Hotel Team and know he will be looked after.

12 december 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic

Fantastic! Best place ever, the dogs absolutely love it.

12 december 2019
Review zonder uitnodiging
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Thank you Krista & Lin. We love to hear that pets really enjoy our company and hard work :)

Beoordeeld met 4 van de 5 sterren

Gave strong recommendations to friends…

Gave strong recommendations to friends and to Betty's vet and grooming service.

28 oktober 2019
Review zonder uitnodiging
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Antwoord van Removed - Business Sold

Thank you so very much Allen. Our team work very hard to care for our Very Important Pets and love to hear that we have done a good job :)

Beoordeeld met 5 van de 5 sterren

Maxie loves coming to the hotel and…

Maxie loves coming to the hotel and it’s great for me to have peace of mind that he is being looked after so well!

28 oktober 2019
Review zonder uitnodiging
Logo Removed - Business Sold

Antwoord van Removed - Business Sold

Hey Emma, Thank you so much for letting us hang out with and care for Maxie :) It's great to hear Maxie and yourself feel comfortable in our teams hands.

Beoordeeld met 5 van de 5 sterren

Our kitten stayed one day and she was…

Our kitten stayed one day and she was well looked after, the staff were all friendly.

16 september 2019
Review zonder uitnodiging
Logo Removed - Business Sold

Antwoord van Removed - Business Sold

Thank you so much Sue. We absolutely loved looking after Hazel for the day! We hope to see you again soon. :) - Kindest Regards, The Pets Hotel Team

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