The Pond Guy Reviews 7

The clearVac pond vacuum they sell is top notch! I’ve been using it for over 4 years and it’s worth every penny!

Lovely website, easy to use, I called to check stock and the chap called me back within the hour, my item was despatched same day and arrived the following day. Excellent service, couldn't be happier with their service. I would highly recommend.

Clean up crew got right to work!!!!
Japanese trap door snails. Arrived well packaged. And arrived quickly. All alive and happily eating up algae in my back yard pond.

I would give them zero but it isn’t an option. Do not use this company. I ordered a new pump and told them it was an emergency. Paid extra for 2 day shipping. They didn’t send it and I had to call for several days speaking with people who said they couldn’t tell me the status of my telephone order. When I finally spoke to a supervisor, all she would say was it was a “glitch”. Their glitch has already cost me two of my beautiful fish. I asked to speak to the owner after “customer care” was not responsive and just kept telling me “good news we are shipping your item now and we won’t charge you for two day shipping”. I was told I could not be given the owners contact information. I kept insisting and was finally told he would call me, which of course he didn’t. Please do not trust your precious fish to this uncaring company. Do not risk ordering from them. Horrible customer service!

I highly recommend The Pond Guy for their high quality products and consistently very useful information and professional/courteous on line help via "Ask An Expert". Each of the technical staff I've chatted with have been a fund of very helpful knowledge. Go to The Pond Guy for all your pond needs.

Contacted the pond guy as I had a leak in the pond. He convinced me to spend over £4000 on a new filtration system. He quickly emptied the pond installed the equipment and left without fixing the leak. Then refused to come back and repair it. All he is interested in is supplying and fitting expensive equipment. The guy is a crook Do not use

I think the Pond Guy is an awesome one-stop shop if you're new to water gardens and/or caring for Koi:)

Yes, you can go hunt around the web and get products exactly like the ones from their inventory... for cheaper... even more aptly tailored to your Koi Pond's needs elsewhere cheaper... but you gotta start somewhere, and I can genuinely say this is a great place for people new to Koi.