Terrific customer service. Immediate response. A macaw puppet we've had for quite some time had stopped squeaking. ( A lot of use and lots of fun) A quick phone call to the puppet company and a re... Toon meer
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Great puppets but very poor customer service. Slow, and and on occasion misleading responses when item was lost in the post. Very slow when it came to offering a refund snd needed chasing up every t... Toon meer
Purchased some puppets as part of a selection of soft toys for my daughters nursery. Amazed at how colourful and well built the toys are. My daughter has raved about how story time is illuminated for... Toon meer
The best puppets, out kids absolutely love thiers - they take them with them everywhere.
Bedrijfsgegevens
Geschreven door het bedrijf
Now in its 22nd year, The Puppet Company is a key player in the gift and toy world, striking a unique balance of a family-run, values-led business with a global market leader unbeaten on both quality and price. Consequently, we are now the world’s leading puppet supplier, and our Wilberry soft toys are also sold around the globe. There is something magical about owning and using our products; they capture the essence of what makes a memorable toy, as they allow the user to be creative, to entertain and, above all else, have fun! Now they are the world’s leading puppet supplier, and, together with their Wilberry soft toys, continue to make a profound impact on their customers, and the communities they give back to. At the core of The Puppet Company is a commitment to sustainability, fun, nostalgia, education, and creativity. They are a multi award-winning brand, proud of the positive impact they have made on children’s lives for over 21 years. Although quality, sustainable, and affordable toys and puppets now fill several warehouses, it is the people that make The Puppet Company so special, as they proudly pursue purpose over profit. They have a company culture built on making people happy – whether that be staff or customers. Their 21 strong team in Hertfordshire, England all have a vital role to play in making sure joy is delivered to customers around the world. Find out more about us, what makes us different and how we can help: www.thepuppetcompany.com
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- thepuppetcompany.com
4,3
Uitstekend
21 reviews
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Still waiting for my refund!
It's now 1 week and I still await being refunded for a cancelled order. How long does it really take to hit that refund button? PATHETIC!!!
7 augustus 2023
Review zonder uitnodiging
Antwoord van The Puppet Company
Dear BS,
I have spoken to Amazon who unfortunately cannot help us on this occasion, they are unable to open a case on this unless the review is on the Amazon website, driven by a marketplace order. If you are able to raise this on their platform they will be able to assist as I'm afriad there is nothing we can do to access their platform. Please let me know if I can be of assistance. I have emailed and messaged but not heard back.
Best regards,
The Puppet Company
Update:
Dear BS,
Thank you for taking the time to send us through the details of your order. This order was fulfilled directly by Amazon and unfortunately is not something we have any control over their refund process. I am happy to contact them on your behalf to raise this issue with them as I appreciate thsi is very inconvenient and can only apologise for their delay.
Best regards,
Katy
The Puppet Company
Dear BS,
Thank you for your message and we are really sorry you have experienced this issue. I have just requested more information and spoken to my colleagues to look into this as a matter of urgency, if you would prefer please email me directly on katy@thepuppetcompany.com and I will get this sorted for you asap.
Thank you and I look forward to hearing from you,
Best regards,
Katy
Product & Marketing Director
The Puppet Company
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