The Retro Store Reviews 

278
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 1 van de 5 sterren

Similar experience some others. I subscribed and received records for awhile. Selection was good at first. A bit off the mark after that. And then the records stopped. Took me awhile to realize it. Wh... Toon meer

Beoordeeld met 5 van de 5 sterren

The magazines come through somewhat erratically, bit like double decker buses, but they are brilliantly packaged, individually wrapped with card reinforcement and are a collectors dream. Except I'm... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I agree with previous post - the company are either incompetent or scammers. I paid over £100 for a three month subscription before Christmas. I did receive a package of three records that were absolu... Toon meer

Beoordeeld met 5 van de 5 sterren

Did a gift vinyl box for my husband (who, I feel necessary to mention, works in the music industry and has a REALLY difficult and acquired taste in music; owns over 4000 vinyls, and loves music im... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Muziekwinkel

Informatie afkomstig van verschillende externe bronnen

A monthly subscription box service for hand-picked vinyl records, cassette tapes, video games and comic books.


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

278 reviews

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3 sterren
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1 ster

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2,3

Alle reviews

(278)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Can't complain!

This is beginning to be a regular subscription for me
Always new and old variety, I'd like to see some kind of old school metal or old 60s rock, but I'm happy with everything

28 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service and quality

Really impressed with the customer service. It arrived as a Christmas gift and I was really pleased with the quality. One of the three was not my cup of tea but that's pretty good I think and I can now swap the other one anyway.
Communications have been ace and they are further refining the choices for the next delivery, they have been super helpful

7 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Christmas gift that will keep on giving

First selection arrived as a Christmas gift to be shared between my daughter and I as we have enjoyed all things MCU together. Have very much enjoyed the variety of comic sent and look forward to the next installments!

1 januari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The latest box has not been received…

The latest box has not been received yet.

29 december 2021
Review zonder uitnodiging
Logo The Retro Store

Antwoord van The Retro Store

Hey Adrian! The latest box was dropped off at the post office but we were advised due to bank holidays wouldn’t arrive till a little later than usual due to the bank holidays. I promise your box will be with you soon! 🙏

Beoordeeld met 2 van de 5 sterren

Disappointing.

Pros:
The concept is lovely and the delivery is quite fast, with a robust package. Records are either new or in great condition. The communication is excellent, with a nice personal touch from the founder.

Cons:
The music. Which is all the point.

I received albums that seemed to be someone’s unwanted that they’d been struggling to get rid of. The music was completely unaligned with my tastes, despite sharing beforehand extensive information about what I like.

For example, I was astonished to receive "Tales From The Crypt" by Glompus Van De Hloed, a British stand-up comedy from the '80s. No music at all, 45min of speeches with cultural references hard to understand for anyone not born in the '70s and/or in the UK.

Not to diss the artist, but it seems an item from the bottom of the bargain bin.

Also, I understand the rightful service fee and the shipment costs, but after checking on Discogs, the combined value of all the items was not even half of the money I paid for the subscription.

Overall, not a great way to expand my collection. I really wanted to love this service, but until things massively improve on the music recommendation front, I regret to suggest avoiding it.

27 december 2021
Review zonder uitnodiging
Logo The Retro Store

Antwoord van The Retro Store

Hey Roberto!

Thanks so much for your review. Appreciate the balance and your thoughts. I’m going to get in touch with you as I think the music can be easily resolved to be a much better match for you.

I’ll be in touch with you soon-

Peter :)

Beoordeeld met 5 van de 5 sterren

A great gift for any vinyl collector

I was gifted a 3-minth subscription for my birthday and received a great selection of 3 different records which I'm happy with. I have now adjusted my tastes to receive a slightly different selection and really looking forward to it! A great gift for any vinyl collector.

24 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My first box arrived today

My first box arrived today, in super fast time and I'm really pleased!

Well packaged and the vinyl was in excellent condition.

As for the selections, they are fabulous. The music aligned with my tastes, but is from artists I'd either not heard of before, or wouldn't have selected previously. But that is part of the joy, I'm getting to discover some excellent new music from people who know their stuff.

Dead impressed so far!

24 december 2021
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Average experience all round. Wouldn't recommend.

First order they sent me the wrong format of goods (records instead of cassettes) which upon opening I would have been very disappointed with anyway in terms of the value of the individual records.

They did provide a return label but wouldn't send out correct product until they had received the return. Various promises made that they would send out the box and with extra items but those have not yet materialised. Since I've left this original review they have now actioned my refund and apologised for making me feel like after I was cancelling they were no longer interested in communicating. I can understand it was Xmas and they were understandably busy.

I've changed my original review from 1 to 2 stars due to the apology and refund. Still not been a good experience and wouldn't recommend. Will update review again should the promised cassette box ever arrive.

Update 19.01.22- cassette box did finally arrive. No extra items but it's essentially a free box so I can't complain too much. I'm happy with 1 out of 3 cassettes. The value of items is still too low in my opinion compared to the item price and it's not like they went to any expense with the packaging. One of the cassettes although it plays okay is very tatty visually and probably only just a good by Goldmine Standard. It's a shame there was no hip hop but I understand they tend to have a higher value. I've amended my rating to 3 stars simply because they did eventually deliver on their promises even if it did take a negative review to action it. I still would not recommend to a friend.

22 december 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

More than happy

Really happy with the vinyl I received, was such a nice surprise and excellent value for money. Highly recommend!

28 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First box review

Easy to set up and the first box arrived quickly after the order. The choice of genres to select was good and was reflected in the first records received. Looking forward to the future ones arriving now.

15 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Already got 2 boxes..

Already got 2 boxes... I'm on the very beginning of getting my vinyl collection. And it's a great way of discovering new bands that I'll miss buying LPs by my hands. Overall great selections which always are a great surprise.

4 november 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Bit disappointed to be honest

Bit disappointed to be honest. Three albums that added up separately would cost much less than the monthly fee (I have checked on discord). Was really looking forward to this from other reviews but the music sent out is not great.

1 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

4 Months In

Another great package from the Retro Store... been subscribed for 4 months now and each package has been spot on... i have tended to change my tastes in each month, but this has still resulted in some great packages... discovered a number of new artists, and quality is great... several brand new albums (inc. coloured vinyls) and some good vintage LP's... don't be worried if some of the vintage records look a liitle poor on arrival, I've found another good clean makes all the difference! Some of these LP's are kicking on 50 years old!

24 september 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well done! VERY pleasantly surprised

I really didn't know what to expect but was really VERY pleasantly surprised.
I had not heard of any of the 3 artists that were picked for me, but I thoroughly enjoyed every record
Record 1 was Middle England by Mellah - a babybird fighting the Divine comedy in a back alley with Pete Doherty weighing in with occasional kicks
Record 2 was princess of US by Princess of US a breezy slice of Cali soul - pop with elements of Hain and the Jets boogying down with Mark Ronson
Record 3 was Minus Tide by Lemonade - a Yeasayer meets a man called Adam mashup in a warehouse with electronic and everything everything
I can't wait for next month's box ...
Well done!

24 september 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Issue with first order

Issue with first order. Not responding to emails. No response to cancellation request. Cancelled through the website. Reactivation email received this morning when I haven't reactivated the subs. Order currently processing. Absolute shambles. Will be looking to cancel via bank account as these guys don't respond. Really annoyed and could do without wasting my time trying to sort out incompetence of others when I shouldn't have to.

UPDATE 02/10/21

Refund received and request for cancellation appears to have been acknowledged. Gesture of free box of records never received. Poor experience all round.

15 september 2021
Review zonder uitnodiging
Logo The Retro Store

Antwoord van The Retro Store

Hey Robert, hope your week is going well. I wanted to apologise about the delay you faced. To make this right, we've sent you out a final box of records as an apology for the hassle caused. The last thing we want is to cause hassle in a product thats meant to be a nice-to-have!

Please let me know what we can do to make this right for you,

Thanks-

Peter

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