Totally disinterested in customers. Messaged to ask if it was still possible to buy a chocolate protein powder and they emailed back to say no unless you have a subscription. I emailed again to ask if... Toon meer
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Non existent customer services. Wrong order sent, e mailed 6 days ago received automated reply that someone will contact me within 2 working days. Numerous e mails sent since and now a PayPal dis... Toon meer
Bedrijf heeft geantwoord
I have been using these produces since Christmas 2018 so for 8/9 months now and I make a purchase as least once a month. I buy on a regular basis: Thermo capsules, coffees, sauces and hot chocolates -... Toon meer
Bedrijf heeft geantwoord
Tricked into buying these for free on instagram through Katie Price's page - then when you order them they have actually tied you into a 6 month plan taking £12.99 every 2 weeks, and cannot cancel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Skinny Coffee Weight Loss Program for fast effective results. The Skinny Caffe Stock Skinny Coffee, Skinny Tea, Skinny Hot Chocolate, Skinny Pancakes, Thermosyn, Apple Cider Vinegar, Zero Calorie Skinny Syrups & more!
Contactgegevens
Lancashire, Verenigd Koninkrijk
- support@theskinnycaffe.com
- theskinnycaffe.com
2,1
Slecht
653 reviews
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Please can someone reply to my emails
Please can someone reply to my emails! I have requested for you to cancel my subscription as there is no facility to do this on my account. You have taken a payment from my account which I don’t not accept. I have emailed several times and I keep getting the same scripted email
4 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Please email us again and we can look into this for you. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms.
DO NOT ORDER FROM THIS…
DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!
Like everyone else it appears i have been entered into a subscription for a 6 month period that i never entered and now they are refusing to cancel it as i did not cancel within 14 days. Its really difficult to cancel something that you had zero knowledge of entering. It is NOT clear when you take advantage of this 'amazing' offer of only paying for the postage of the products that you are entering into a 6 month subscription so please dont be fooled into doing this.
I have contacted trading standards and i would encourage anyone else to do so that has experienced this with this company (0345 404 0506. They are aware of this company and what has been happening, hopefully this will be enough to put a stop to this.
Don't be put off by the emails advising they will take legal action against you for missing payments etc what they have done is completely not legal as per the information provided a few reviews down.
4 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
Scammers
Doesn’t even deserve one star!!
You sign up for a 6 month subscription without knowing about it and then they refuse to cancel the subscription.
Trading standards have been contacted and know about the company. They have stated that I’m not in a contract and that I need to carry on demanding to not be apart of a contract that is not clearly stated.
I’ve blocked any more payments coming out of my bank. They have also heard of this company before and have classed this situation as SCAM!
They never email you back a decent response answering any questions. It’s always the same email back!
NEVER ORDER FROM THEM!
4 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
This company is a SCAM!!
This company is a SCAM!!! DO NOT BUY, I am currently going through a financial ombudsman to sort out a subscription you don’t even know you’ve signed up for.
I payed £2.99 for the beauty locks hot chocolate I thought this was a one off buy until I had money taken out of my account again 20 days later for another packet at £15.99. I then emailed the company to ask them what had happened and they had told me that I had actually signed up for a 6 month subscription at check out. I wanted this cancelled straight away as this was not clear at checkout at all! I did not tick any boxes to confirm terms and conditions of anything! I have pictures to prove it! I had read a lot of the reviews on here and the replies from skinny caffe are just not up to standard and very generic! you are not sent an email after your order saying you had signed up to a subscription as I wasn’t notified and this is why I am well in my right to get legal advice now! Cancel my subscription Gemma.
4 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
Wouldn't recommend purchasing any…
Wouldn't recommend purchasing any product from this company.
You are entered into a contract you are unaware of for 6 months. Having checked back over the initial emails there is nothing to state you are in contract after 14 days as 'Gemma' tells you.
Having highlighted all of the reasons i am not in contract to 'Gemma' she now only replies with generic email responses, after threatening me with a debt collector because of the money I will 'owe'.
Do not buy from them; but if you have, know that you DO NOT owe them anything.
Best thing to do is cancel the recurring payment with your bank and let it be handled from there - the banks seem to be aware of this company already!
3 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
For anyone wanting help
For anyone wanting help and to actually speak with someone that knows what they are talking about, please ring Trading Standards on 03454040506. The more people who do the quicker this company can be investigated even further.
I have now spoken to Trading Standards and there has been no ‘offer & acceptance’ between you and myself so therefore no contract. If you believe this has happened, you need to prove it. Unfortunately, just putting your terms and conditions on your website is not good enough.
You have provided no pre-contact information, that by rights I should be allowed to read and considered within 14 days (cooling off period) but because you failed to do this my cooling off period has now been extended to 1 year and 14 days.
I gave you notice that I did not want to carry on or receive any further product from you by email on 7th June 2019 (14.09pm).
I have sent back the package you sent me by recorded delivery and I will keep this receipt as evidence.
You can find all this information within the Consumer Contract Regulations.
KNOWONE IS IN A CONTRACT WITH THEM AS PUTTING 'TERMS AND CONDITIONS' ON A WEBSITE DOES NOT MEAN ANYTHING! Please just cancel your bank card/the payments etc with your bank asap.
2 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
THIS COMPANY IS AN UTTER JOKE - ZERO STARS!!!!
Like many others I signed up for what I thought was a onetime only offer, and once I realised it was a subscription I immediately emailed the company to cancel my subscription and sent the product back. Conveniently they had no record of my parcel being sent back to them and continued to take money out of my account even though I have sent them back every single parcel they have ever sent me. I have continually tried to cancel my subscription, and have even had a written email from 'Gemma' stating that 'It would be cancelled' which they have failed to honour.
I have since blocked the payments through my bank and have been harassed by numerous generic emails from 'Gemma' and 'Suzanne' demanding payment, all of which I have responded to and I still get the same b***s**t generic email in response. I have so far reported the company to trading standards and my bank have raised them with their fraud team. I am also in the process of reporting the company to the Finance Ombudsman.
I can assure they will not be getting a single penny out of me. I look forward to receiving another generic response...
This company needs to be shut down!!!
2 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
If you look up on other review sites…
If you look up on other review sites they have no happy customers!!
Also on companies house they are being shut down, they are the same company as skinnyfoodco, I’ve also reported to trading standards and filled out an ODR, when I cancelled at the bank they informed me I wasn’t the first person to report this and was going to let fraud team know about them
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
Wouldn’t recommend to anyone
Wouldn’t recommend to anyone. Products make you poorly and no help when contacted customer service.
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
Thanks for your feedback I am sorry to hear that you are unwell if you can provide a doctors note to show that the capsules have made you unwell we can look into this further for you
Wasn’t aware I was being signed upto a…
Wasn’t aware I was being signed upto a subscription I couldn’t get out of for 6 months! Thermo syn does not help you lose weight it’s all a con
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
Fantastic really works I lost 1/2 a…
Fantastic really works I lost 1/2 a stone in a week and still going, just cut out certain foods, but I’m not a fan of the gym so it’s great for me ⭐️⭐️⭐️⭐️⭐️
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
Thanks for the 5 stars Rachel That's great news keep up the good work
The worst customer service
I have been contact them several times any help and sending same message every time
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
Tricked into buying these for free on…
Tricked into buying these for free on instagram through Katie Price's page - then when you order them they have actually tied you into a 6 month plan taking £12.99 every 2 weeks, and cannot cancel these tables.
I cant even use the tablets as I'm coeliac and they may contain gluten!
Absolute robbers!
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
Avoid!!!!
Robbing people!! Keep taking money out of my account for the absolute rubbish hot chocolate I didn’t ask for
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
I have found them to be very unhelpful
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
Thanks for your feedback I am sorry to hear that you feel this way
I have just placed my first coffee order
I have just ordered my first pouch of coffee to try today! The website was good with no issues. Looking forward to my coffee arriving
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
Thanks Nicola , I'm glad to hear that you had a great experience I hope that you enjoy your coffee when it arrives
I ordered the hot chocolate on a…
I ordered the hot chocolate on a promotion (first pack free and pay for delivery) checked out as a guest so no account was made and they have re charged me for another hot chocolate, i did not sign up for a subscription? I want this refunded to me as it tastes disgusting and I don't have the money for it. i have sent emails about this and no reply.
1 juli 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
This has to be the worst person in charge of a company EVER!!!
All of below, don’t even think of paying for a ‘free’ sample, you will never hear the end of it for 6 months from the useless Gemma, who emails don’t email me anymore as I won’t reply, what fantastic customer service... not. This so called ‘company’ don’t even deserve minus 100 stars they are that atrocious at business. I hope you are looking forward to being closed down very soon and you Gemma should be thoroughly ashamed of yourself, but wait no, you have no shame, hurry up then post the generic con merchant scamming reply you are posting to everyone.
29 juni 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
worried mummy!!!
Has anyone actually been charged extra fees for no payment and bailiff? I’ve had a awful message from someone at skinny cafe saying if I don’t pay legal action will be taken! Has anyone actually had trouble after not setting up payment with them???
26 juni 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
DO NOT BUY FROM THESE DREADFUL PEOPLE!
As others have said, THIS COMPANY IS A FRAUD! I signed up for the free sample, then they won't accept cancellation and threaten legal action and debt collection. They don't reply to any of my emails. My credit card company refunded the money they took and pointed out that Skinny Cafe never asked permission to retain my personal details for payment.
Trust Pilot should look skeptically at the line of 5* reviews: I seriously doubt whether a single one of them is genuine.
26 juni 2019
Review zonder uitnodiging
Antwoord van The Skinny Caffe
We are sorry to hear that you feel this way. Our terms and conditions are on the website for a reason, in order for our customers to be fully aware of what they are signing up for. We do make the subscription clear when you order and you have to agree to the terms and conditions at the checkout and this explains the subscription. There is no way of completing check out without you agreeing to these terms. You are also sent an email after you order to explain the subscription and you do have 14 days from the date of purchase in order to return the product unopened before the subscription starts.
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