The SmartWare Reviews 

Please can the company have a working phone number for customer services. Or at the very very least, an email address?

Accidentally ordered duplicate item due to the website being not great
Immediately emailed to explain, they reassured me a refund would be processed for the duplicate order as soon as the original item was delivered.
I ordered the item (s) 8th September
It didn't arrive until 19th September when I promptly emailed.
No refund received yet and it's 11th October

Also the item description as a fit bit charge 4 is not that , it doesn't have the same functions either. Therefore I wanted to also return the item delivered

I posted this item 26th September, still no refund 11th October or confirmation of receipt.

Overall I am now £85 (2 x £34.99 plus £14.99 return postage) put of pocket all to purchase an item that wasn't as described.

All emails are quickly responded to but only with lies I have been promised refunds in 2-3 working days , a voucher for the company (laughable) or £10 refund to keep the watch I didn't want .

Do not purchase from this company

Update 06/12/25 still no refunds from either product , continuing to email weekly and continue to have responding emails full of lies in return...

BEWARE! I was fooled by the picture of a Fitbit device only to receive a "Fitbit-like" device which I immediately (1-2 days) returned in MAY, it is JULY and I still have not received a refund. They list their returns policy and address is at bottom but claimed to me the address I sent it back to is "unmonitored", really?, and I had to have proof of delivery, which I did and am still waiting. I had to file a grievance with my credit card company.

Confirmed GREAT service
Full assistance, full support, withdrawal is fast, I would surely recommend this service to everyone.

The customer service is very good. when we asked for a refund they refunded instantly.

Absolutely brilliant! Experience using this platform is nice prompt and very helpful.

Absolutely brilliant service really helpful in promoting my website and great customer service.

Great communication and excellent marketing site.The price very affordable.Very good online marketing company i have seen great results after using this website.I recommend this website.

Great joy using the site to market my website.Superb customer service responds very fast.

Excellent support and fast results after i started using them. Thanks to them and it’s the best digital marketing platform.

Best prices and great customer service, quick service and a really easy to use website.My business is able to attract and serve more audience.very glad to use their service.

Fabulous site, they assisted so much and thesmartware offer their services at very affordable prices.

Impressed with their services, they helped my business alot and They customer service are very caring and they explained all the details.am super happy.

Nice marketing platform, i’m completely satisfied with their service and they gave me the best experience.I really appreciate and i will keep working with them to grow my business.

Very nice website,i’m suprised i got so many visitors on my websites.

Amazing website, Really helpful and my business has gained popularity and they assisted me at a very affordable price.It’s worth trying i strongly suggest you use them.

Excellent reliable service.First class and the Best.the support answers all the questions and i’m very impressed

This company is the WORST to deal with and it’s not worth making a purchase. Their communication is terrible and slow and they don’t know the basics of customer service. I am still waiting to get my money back for a defunct purchase. Do not buy from them.

Hi - ordered and received smart 4G watch for the kids. None of the SIM cards work with it - emailed the support team twice. No feedback.
Question - why sell things that don’t work???? Totally shocking.

fantastic team, best in the market. we have been very impressed with everyone at The Smartware.