Thesofacovercrafter Reviews 

DO NOT BUY FROM THIS COMPANY.... they promote themselves as being a uk company but you have to return to China....

Oh, I wish I had read the other reviews sooner... Same story as others have told: .co.uk website that actually ships from China, measurements totally off (I had measured our sofa and the sofa cover is way too small, of no use really), and would have to pay for return to China, making it almost the same cost as what I paid for the cover. I really regret having purchased from this company and feel totally scammed.

I ordered some sofa covers and I am extremely disappointed - I have been mis-sold, as they look nothing like the pictures, the material quality is poor and the design is shocking.
I will be adding my review to trustpilot and every social media platform until this has been resolved.
I have brought better quality dust sheets!!!!

I expect a rapid reply to my complaint.

I ordered a sofa cover, received the automated email to say the item was dispatched. After two and a half weeks I had not received the item so made contact to see where it was. The response stated it was actually out of stock. Without me chasing up the whereabouts of my item I would still be waiting. Personally I wouldn’t trust that I would have ever heard from this company. I am very disappointed

Avoid this company they are awful and they are not UK base. Quality is poor, eventually after returning my covers I got my money back ,but it took over a month and lots of emails etc. Read the reviews before you buy. I wish I had. I really don’t understand how they are allowed to trade . I will definitely reporting them to trading standards.

Be aware,this company is not UK based.Very poor communication, I have order a sofa cover and they are asking me to send to China.No phone number available to contact them and poor email communication. You will loose your money.I have lost mine,paying £5 insurance also.

Terrible Service! I have been trying to return/refund a parcel for 6 months.

Stained my sofa! The blue dye came out of the fabric and stained my sofa after one week of use. They refused to acknowledge the staining was from the cover (despite the fact its the same colour as the cover). They also refused any refund or help with the damaged sofa. Awful product, awful customer service.

Do not engage. Ordered in July and like everyone else received low quality items from China which did not resemble what I had ordered. When I tried to return was simply given an address in China. I had to pay an exorbitant amount and to research transport methods. It then got trapped in customs where it has been since Sep (now Dec). The company offered to pay the fee and subtract that from my refund. They did neither.

will be reporting this company to trading standards long delivery time poor packaging no returns label. the item sofa covers was advertised as beige, the actual colour was bright yellow. they did respond but only offered partial refund only once i sent it back to china i guess I'm stuck with a bright yellow sofa cover!!
avoid avoid avoid they need to be shut down.

Dodgy. The website suggests it's a UK company but took ages to arrive because it's coming from China. The cover didn't work and wouldn't stay on the sofa - to get a refund you need to send it back to China but they do not respond to emails asking for a return address. Avoid them.

Took ages to arrive and I don't really like the product, trying to get a refund but they won't reply with the details despite having a returns policy. Bad customer service

Made an order and heard nothing for a few weeks despite numerous attempts to chase up its status via email. Order eventually arrived but took much longer than the website claims it takes. I was underwhelmed with the quality of the sofa cover.

Took way longer to arrive than stayed on website.
Measured sofa cushions as per website instructions, when they arrived they were too small.
Had to contact company for return address. Followed their returns policy including paying for tracked delivery to China £65. Package is now stuck at customs their end. Contacted company as parcelforce worldwide says the addressee has to pay import taxes, they replied saying they would pay it but deduct this amount off my refund. They still haven’t done this and are now not replying to my emails. I am £200+ out of pocket and don’t even have anything to show for it.

I made the mistake of not reading the reviews before ordering! This company is a scam and is not a Uk based. I’ve sent over 5 emails (including directly through the form on their website) to return the low quality sofa bed covers and never heard back! They don’t reply and there is no other way to contact them!

Do not buy from this company. My parcel was delivered by Evri and when I opened it I was shocked by the quality of the item and how it looked nothing like the images. I was not aware until after contacting the email address for returns information that they expected your items to be returned to China and want this done in 14days. When I questioned this I then got non replies.
This company is really bad and just selling poorly made items at the lowest quality then making it impossible to return without you making more of a loss. Avoid guys they should be shut down

I thought I was buying from the UK and would get something with good quality. but actually it is a Chinese company that never replies to my messages. I saw the same sofa cover cheaper on Shein and would probably receive it quicker. Would not recommend this company. I do buy items from China, but the other companies do no pretend to be UK based.

Durable and pretty! I wasn't disappointed.

This is a good quality cover. Color is beautiful.

Color is great! I got the natural one.