Allan simply came on site looked at my bills and recomended the best suitable product for our place.They are a professional company that know Solar unlike other so called Solar companies .
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Unfortunately what looked to be a great decision with what we thought was a reputable company only gave us a lot of stress. Lack of follow up, no shows and empty promises.. maybe not all their fault,... Toon meer
From a quick inquiry on Facebook to full installation, the whole process took less than three weeks. (Rain interrupted for a couple of day). Alan and his team were quick to answer questions, form fill... Toon meer
Bedrijf heeft geantwoord
The guys who installed solars were very professional and extremely tidy. If I had any questions they was happy to explain to me.i found the guys easy to understand. The guy who organised the installat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since starting in the solar industry in 2009, I noticed a need in the industry. That need was for down to earth, honest, experienced advice for the end consumer. That is where The Solar Electrician idea was born. We work with multiple CEC approved solar retailers which I have personally vetted and known for a very long time. I source for you the best deal that best suits your unique needs. A lot of the big companies install one size fits all solar systems where in fact that couldn’t be further from the truth. I walk my clients through the entire process and give them a personalised service from start to end. Half of all my work comes from referrals which is a clear indication of the level of customer service and support I provide my clients.
Contactgegevens
East Burwood, 3151, Melbourne, Australië
- 0480455775
- info@thesolarelectrician.com.au
- thesolarelectrician.com.au
4,1
Goed
202 reviews
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From enquiry to installation The Solar…
From enquiry to installation The Solar Electrician was prompt,efficient and professional. Everyone I dealt with could not have been more helpful.
19 augustus 2021
Antwoord van The Solar Electrician
Thank you very much for your kind words Tara.
Antwoord van The Solar Electrician
Goodmorming Ian,
I do appreciate that you took the time to leave us a review
I would be lieing to say that I am not disappointed that it is a 3 star review. Both Alan and I did everything in our power to try and make you happy from the very beginning.
I do apologise if you feel we let you down in anyway. I invite you to reach out to me personally so that I might understand what caused you to feel that way.
We here at TSE personally invite each and every client to honestly review us after each installation via an email invitation. The reviews serve two purposes. It obviously helps us showcases our professionalism and level of customer service but also helps us improve as a business too.
Once again thank you for leaving us a review Ian.
Kind regards
The Solar Electrician
Awesome service
Awesome service, Alan & Elli are great to deal with & get things done, highly recommend them,
12 augustus 2021
Antwoord van The Solar Electrician
Hi Paul,
Thank you for your kind words, I will be sure to pass them onto both Elli and Alan. I am sure they would greatly appreciate them too.
Thank you once again
The Solar Electrician
Was able to do the job sooner than expected
Was able to do the job sooner than expected. Very friendly guys that were no fuss.
Couldn't have asked for much more.
11 augustus 2021
Antwoord van The Solar Electrician
Thanks you for taking the time to write us such a glowing review.
Process made extremely simple and all…
Process made extremely simple and all went smoothly without any issues.
10 augustus 2021
Antwoord van The Solar Electrician
Thank you for your glowing review
A very positive experience overall
A very positive experience overall. The only negative was that the salesman told us when we signed up that the installers would be able to “work around” the existing internet tripod and old solar hot water panel on our roof. But when the installers came they immediately told us we would have to remove them before they could begin work. This meant we had to wait another three week until they were next available. While the installers did a great job, it would have been much more efficient if the salesman had told us from the outset that we needed to have these jobs done before installation could proceed. However, the support provided by Solar Electricians to apply for our government rebates was excellent and it hasn’t taken very long at all since the installation to to have our system inspected and connected to the grid with our electricity retailer.
6 augustus 2021
Antwoord van The Solar Electrician
Hello Kieran,
We do apologise for Arne's oversite. Short of getting on every persons roof we come out and see with a tape measure, which would create an OH&S problem we sometimes do make mistakes.
Just like everyone we are human and sometiomes things do go wrong. I am pleased however we could quickly rsolve the issue and have your system installed in a timely manner. I am also glad to hear you where overall very happy with the process.
Thank you once again your taking the time to review us
The Solar Electrician
If we can be of any further assistance please let us know.
I was not informed that the…
I was not informed that the installation would be passed on to another party and that party ( HP Energy) was not named as part of the process. Furthermore, I was under the impression reconfiguring my meter was part of the deal, so I was very surprised to get notification of a payable fee before any feed-in to the grid could be arranged.
In short the process was not fully explained in enough detail.
5 augustus 2021
Antwoord van The Solar Electrician
Hello Iain,
Thank you for your review Iaain.I do however feel as though I need to explain what occured here.
I did try and ring you yesterday to address your conerns Iain as this is the first I have heard of them. I will try you again Monday.
I Evan came out and saw you personally. It was a bit of a short meeting as you already had a few solar companies come out to see you. So I didnt cover the basics as I usually would have as you had already done your own reasearch when it comes to solar. You asked for an email which I sent while I was in your home.
You then rang me a few days later to inform me that you have chosen The Solar Electrician over the other companies. So i then sent you a contract via email with HP as the heading as they are our installation partners (we work with multiple retailers as we cover all of Victoria now). You then responded in writing that yoiu wish to proceed. Over the next few weeks you received multiple emails and calls from both HP and The Solar Electrician. At no point was this misinformation made aware to us.
As for the retailer reconfigure charge of 50 or so dollars. That has nothing to do with us. Some retailers charge it to some customers and not others. Some never charge it. There are over 50 electricity retailers in Victoria, how am I to know which one charges what and when. It is clearly stated on the same HP contract you agreed to that they might charge it. If you feel like you shouldnt have been charged the 50 dollars I would be happy to reimburse you the money.
As I said I will try you again on Monday. Enjoy your weekend.
Thank you once again for taking the time to review us
The Solar Electrician
They have been amazing
They have been amazing I can’t fault them with anything they have been so supportive from start to finish and have always kept me updated on what’s next
3 augustus 2021
Antwoord van The Solar Electrician
Hey Joel,
Thanks for the kind words. We are glad that you found our service impeccable.
Thanks once again
The Solar Electrician
The solar Electrician is an amazing …
The solar Electrician is an amazing company to work with!
A team you can trust and a product that just works, Evan made everything easy to understand and the installation went smoothly.
Highly highly recommend.
Kind regards Alexander
27 juli 2021
Review zonder uitnodiging
Antwoord van The Solar Electrician
Hey Alex,
Thanks heaps for the kind words mate. It was a pleasure dealing with you also. Let me know if I can be of any further assistance.
Thank you
The Solar Electrician
These guys are excellent
These guys are excellent. From initial sales organisation to final inspection nothing went. wrong. No huge sales pitches just formation of what was best for my situation which was expertly discribed to me to allow my decision to be what I wanted that was also the best for me. Organisation of all the paper work required was also handled well by them. Most importantl as I rarely answer unsolicited phone calls we devised an identification system that worked well and was used by all who need to contact me. The physical prosess of instalation was also expertly performed. As member of of electrical sector Ii noticec that all work was neatly attended to and all applied to code. Electrical inspector also noted that in his view the insallation crew that attendeed to my fitout was one of the best available. Wo to-go whole process was only about three weeks which I consider impressive. Totally top crew from beginning to end.
27 juli 2021
Antwoord van The Solar Electrician
Hello Rob,
All I can say is WOW!!! This might actually be our best review yet. We really appreciate your kind words mate. All of us here at The Solar Electrician all do try keep an excellent standard from start to finish and reviews like this amke us all very proud.
Thank you one again
The Solar Electrician
Quick, polite & professional company.
From the first time I contacted them, the team at the solar electrician have been very quick & helpful. Arne was amazing to deal with & was able to deliver exactly what he promised very quickly.
Thanks guys & especially Arne
26 juli 2021
Antwoord van The Solar Electrician
Hello Brodie,
Thank you very much for such a lovely review. I will be sure to pass on your kind words to Arne.
Thank you once again
The Solar Electrician
Antwoord van The Solar Electrician
Thank you for your positive review. We all greatly appreciate it here at The Solar Electrician
Exemplary service
Although my solar is not yet connected to the grid the service provided by The Solar Electrician has been exemplary. I have no hesitation in recommending them.
23 juli 2021
Antwoord van The Solar Electrician
Hey Deirdre,
Thank you very much for your kind words and rest assured your system witll be connected to the gird shortly. It is a process post installation to have it connected to the grid but we do take care of it all for you.
Thank you
The Solar Electrician
Excellent communication and…
Excellent communication and explanations of how everything works. Highly Recommend
15 juli 2021
Antwoord van The Solar Electrician
Hey Belinda,
Thank you veyr much for taking the time to write us a such a lovely review.
Regards
The Solar Electrician
Very easy to deal with …
Very easy to deal with and a straight forward process to obtain the panels
14 juli 2021
Antwoord van The Solar Electrician
Hello,
Thank you very much for your 5 star review.
The Solar Electrician
They were professional,efficient,tidy
14 juli 2021
Antwoord van The Solar Electrician
Hello Janet,
Thank you very much for your 5 star review.
The Solar Electrician
Damage to inside wall then difficulty…
Damage to inside wall then difficulty in getting payment for the repairs carried out.
5 juli 2021
Antwoord van The Solar Electrician
Hello,
Firstly thank you for taking the time to review us. As we tell all our clients, we always endeavour to be be as perfect as possible as a company. Human error cannot be avoided as much as we try and when that does occur all we ask is to let us know and we will do whatever we can to rectify the situation.
I do apologise for the damage to your wall and as far as I am aware all has been fixed and compensated for. If you feel that we let you down in any way shape or form please contact me directly at evan@thesolarelectrician.com.au and I will reach out to you directly so that we can improve our process moving foward.
Thank you once again for your review
The Solar Electrician
Great provider
Very pleased with the overall service provided from the application process through installation and follow through. Efficient and helpful staff who always responded punctually and followed up for me when asked. Highly recommend the solar electrician for solar systems.
5 juli 2021
Antwoord van The Solar Electrician
Hello Steve,
Thank you for taking the time to write us suck a glowing review. I will be sure to pass on your kind words to Arne and the rest of the team.
Thank you once again
The Solar Electrician
The crew were kind and respectful
The crew were kind and respectful
They were happy to explain what was going on and even helped set up app to monitor solar energy
Thanks
3 juli 2021
Antwoord van The Solar Electrician
Hey Tammy,
We are very happy to hear you where so thrilled with the installers that you took the time to leave us such a lovely review. I'll let Arne know as well.
Thank you
The Solar Electrician
Exceptionally Happy
The whole job was completed with expertise. JUst can't say enough. From go - to woe no problems. Systems set up, paperwork looked after, No Worries. Highly recommended.
3 juli 2021
Antwoord van The Solar Electrician
Hey Patricia, Thank you very much for taking the time to leave us such a lovely review. I am sure Arne will appreciate it too.
Thank you once again
The Solar Electrician
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