I completed the initial application and paid the fee. After a few days i got an email requesting copies of certain documents etc to which i replied to. I have not heard anything for weeks; left numero... Toon meer
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Lees wat reviewers zeggen
Did exactly what they said they would, and in a reasonable timeframe. Got my money within a month or two, which isn't bad considering it's HMRC we're talking about. Of course TRC took their fee, but i... Toon meer
Bedrijf heeft geantwoord
These guys will leave no stone unturned to make sure you get back any overpaid taxes, Very easy online form to complete and you'll be suprised that you could be claiming a rebate just for washing your... Toon meer
Bedrijf heeft geantwoord
For quite a few years now the Tax Refund Company ha checked up annually without fail to see that I have paid the exact amount of tax. They do this for a small fee, yes, but for a small amount of work... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Tax Refund Company has been helping ordinary taxpayers check their tax codes for errors and claim tax refunds since 1994. With over 3.2 million taxpayers having applied for a tax code review and with a reputation for leaving no stone unturned in our search for overpaid tax, we’ve grown to become the UK’s leading professional tax refund specialists. Our No. 1 position is recognised by employers, Trade Unions and Professional Bodies and debt management companies the length and breadth of Britain, with more than 600 recommending our service to their employees and members over the last 27 years. We’ll make sure we get back every £ HMRC owes you, which is not something you can be certain of when contacting HMRC yourself! Even if you manage to get through to HMRC, unless you already understand PAYE tax rules, you can’t be certain you’ve been given the correct answers. It’s the same if you manage to get a refund – you will never know it’s the correct amount unless you have someone on your side who knows exactly what they’re doing and with your interests at heart. We provide tax refunds on a No Refund - No Fee basis.
Contactgegevens
Verenigde Staten
- thetaxrefundcompany.co.uk
3,2
Gemiddeld
254 reviews
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Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I completed the initial application and…
I completed the initial application and paid the fee. After a few days i got an email requesting copies of certain documents etc to which i replied to. I have not heard anything for weeks; left numerous answer phone messages. Sent an email to the original response address & attempted to send an email to mel***** which doesn't seem to work.
22 juni 2026
Review zonder uitnodiging
Do Not use
I used this company years ago and had no problems, however this time despite completing all the forms, giving all my personal details I have not heard anything from them. I have tried phoning them, it rings and rings eventually a recorded message comes on saying all operators are on calls and that you can email them, message them on messenger or leave a message. I tried to leave a message but the mail box is full. I tried to email them but the email bounces back. I tried messenger but could not find the tax refund company. In desperation I called HMRC and they said they had no record of The Tax Refund Company contacting them.
1 juni 2026
Review zonder uitnodiging
I have given all my personal…
I have given all my personal information, I have filled out all forms that have been asked of me, I have been ignored for months since with no response to my emails. this is not acceptable at all.
2 juni 2026
Review zonder uitnodiging
Have tried to contact this company over…
Have tried to contact this company over and over. No answer on telephone and just an option to leave a voicemail. Emails go unanswered. Was supposed to have someone contact me on two days time, which was nearly two months ago and can't get hold of them. Paid the upfront price option which now feels very foolish.
19 mei 2026
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Hi Mark, sorry to hear you've been having difficulty getting through, we've been inundated with applications recently.
From what I can see, your case is progressing and the team have been emailing you for some further information. The last email was sent to you on 21st May, could it have gone into your junk mail / spam folder perhaps?
Kind regards
Not great
Paid last email I got was asking me to allow them to access my HMRC files which I did.
Heard nothing since
Tried to log into my account - says case closed but I've had no communication
Tried to call - no reply
Left messages and emails - no reply
Is this a genuine firm?
28 april 2026
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Hi Eloise, sorry to hear you've been having difficulty getting through, we've been inundated with applications and enquiries lately.
We've sent you an information request through trust pilot. If you could confirm the name you applied under and the email address, we can look into what's happened and get things sorted out for you.
Kind regards
I am hugely disappointed at the level of service.
UPDATE - Someone from The Tax Refund Company has now contacted me. Like the reply below have blamed HMRC in the main. The reply that they have provided on Trust Pilot fails to address my complaints about lack of communication from The Tax Refund Company and error that they made on the claim form.
In their recent email to me they have asked for further information about the lack of replies and communication from their company and also the incorrect information they were going to submit to HMRC on my behalf. I will provide that information to them shortly.
I wanted to highlight that whilst there seems to be issues with HMRC, the level of service that I have received from this company is a separate issue and not of the standard I would expect, especially with the fees they will take if my claim is successful.
The Tax Refund Company’s response is very disappointing and tries to mask their insufficient service as wholly down to HMRC and not their error or lack of service.
Original complaint:
I am hugely disappointed at the level of service I have received from this company. Initially the claim they submitted to me to sign was incorrect which I had to email and correct. Further information was required from HMRC which I provided. I heard nothing back from them for months. I chased the company about the claim and was told that HMRC were not responding to agents queries. This email was back in November 2025. I have subsequently chased the company again and I have received no reply. I am very concerned at the standard of service and indeed whether this company is legit. I will be emailing to cancel my claim with them and going somewhere else.
2 februari 2026
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Hi Ellie, thanks for taking the time to share your feedback. We completely understand your frustration and are genuinely sorry for the delay.
Unfortunately, as you’ve noted, HMRC are currently experiencing significant backlogs. As of this morning, they will not provide case updates unless a claim was submitted over 11 months ago. This is a little better than the 12 months they have quoted previously, but still severely limits our ability to obtain meaningful progress reports on behalf of our clients.
We agree that this level of service from HMRC is unacceptable. While some claims are processed quickly, others remain delayed despite being correctly submitted and actively monitored.
Please be assured that we continue to chase HMRC wherever possible and will update you immediately as soon as we receive any information. We appreciate how frustrating this situation is and regret the impact it has had on your experience - we are equally frustrated.
Kind regards
I received countless emails chasing me…
I received countless emails chasing me to use them to make a claim for me. Eventually gave in and did all of the paperwork now not responding to my email requests for an update after months of waiting.
17 januari 2026
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Hi Ashley, our apologies that you've not heard back from us.
Your claim was submitted to HMRC back in October but we are yet to hear back from them. I will get a member of the team to chase this up and we'll update you with the progress.
Kind Regards
I am having trouble getting in contact…
I am having trouble getting in contact or responses from this company about an application I have made. I have been asked to sign the same document twice and when I tried to find out what was happening I did not received a response and the phone number just rings out before telling me everyone is on the phone. Customer service has not been very good.
15 december 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Hi Ciaran, sorry to hear you've been having trouble getting through - we've been inundated with applications lately.
Just out of interest - have you tried emailing for an update? Emails sent to info@thetaxrefundcompany.co.uk are normally responded to within 1 working day.
That said - I've had a quick look at your case to see what's going on.
HMRC have been asking to us to make extra checks, so if you look closely (I appreciate that the forms can contain a lot of information) the 2nd form that you've been asked to sign (and now have - thank you) contains different information to the first form - due to these extra checks.
The form will now be sent to HMRC and we'll await the outcome. Just to manage your expectations, the very quickest repayments are processed in around 4 weeks, but this very much depends upon HMRC's workload, we have seen them taking anywhere from 6 weeks to 6 months, sometimes longer, to be fully resolved.
That said, never fear, we will continue to chase them up on your behalf until everything is fully resolved.
Kind regards
No reply
I sent off my application about 4/5 months ago now, I received a response saying I was owned money but it didn’t say an amount, after responding to the yes/no questions which I was asked to do quickly to avoid any deductions, I was sent another email saying it would take 2 days for a response, since then it’s been almost 3 months with nothing, after emailing the enquiry team to see the progress I’ve had no reply, it was a fast at the start, soon as I was told I was owed back money I’ve heard nothing back.
9 december 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Hi Ethan, thanks for getting in touch.
Sorry to hear about your experience, given that we work work on a no win no fee basis, it's not in our interest not to process customer applications, so let's see if we can fix this for you.
To get things started, please can you give us the reference number that would have been on the email that we sent you?
Also, could you confirm the email address that you sent your enquiry to? Under normal circumstances, all emails are responded to within 1 business day.
Many thanks.
Initially when they needed my…
Initially when they needed my information to send to HMRC they were replying quickly, now it is completed on HMRC's side i am not receiving replies regarding my refund.
21 november 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Hi Vicky, sorry to hear this.
We normally allow 14 days from the date that we receive a refund for the team to check that a client's refund is correct, and that everything that should be refunded, has been.
Do you have your reference number so that we can look into this please?
Kind regards.
Paid for this company to check my…
Paid for this company to check my taxes, they requested access to my hmrc profile then I never heard from them again
17 oktober 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
EDIT - Hi David,
Just checking back in with you after checking if your application has been dealt with yet.
We see that your agent has completed your review, organised the documentation which you have now signed ready to submit to HMRC and that you have been sent your full tax report. So everything is in order and you're all up to date now.
Our apologies that it took a little bit longer than you expected, as mentioned below, these things take a little time.
If you wouldn't mind, please could you update your review to give a true reflection of the service you have received? It makes all the difference.
Many thanks.
Hi David, thanks for getting in touch.
Don't worry, we haven't forgotten about you. Having checked our system, we can see that your application is still in the process of being reviewed (tax being the complicated subject that it is). Your advisor will be in touch soon no doubt.
Just out of interest, have you tried emailing for an update? Normally our team will respond within 1 business day.
Kind regards
Tax refund company are a con
This company applied for a refund on my behalf which I didn’t ask them to and then kept that money themselves telling me it was to pay their fees
22 oktober 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Hi Cat Heal,
Well this is unusual! Are you sure you have the correct company?
You've stated "This company applied for a refund on my behalf which I didn’t ask them to and then kept that money themselves telling me it was to pay their fees".
We ask if you have the correct company as there are a number of businesses operating with a similar name to ours, and we only deal with customers who have specifically applied for our services and agreed for us to act on their behalf.
Just to illustrate the process - we actually can't claim back any tax for a client if they don't give us authorisation to do so as you will see in the explanation below:
We are an HMRC authorised agent and HMRC will not send a refund to an authorised agent on behalf of a client unless specific authorisation has been given from the client themselves.
Clients give authorisation by signing HMRC's official documentation using what's called an "Advanced Electronic Signature" process which is insisted upon by HMRC. This process tracks each step, recording when the document is signed, who signed it, even the device they used when they signed it. So, it's not something that can be done by accident or fraudulently.
So as you can see, in order for us to have claimed any tax back for you at all, you would have had to have given us authorisation to do so. Whereas in your review, you're saying that you didn't ask us to do it, so therefore you must have the wrong company.
Sorry to hear you have had a bad experience with whichever company you used. If someone has acted on your behalf, but without your authorisation we recommend that you contact the authorities for further guidance.
Kind regards.
Antwoord van The Tax Refund Company
Thanks for the feedback Gary, that's exactly what we're trying to achieve! Thanks for using our service, we really do appreciate it. Kind regards
Registering with Check My Tax
Clear & concise instructions at every stage.
15 oktober 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Thank you so much for the feedback Sandy. This is a new product offering so it's great to hear we're hitting the spot. Thanks for using our service, we really do appreciate it. Kind regards
12 months very useful Mr Jackson
I find this service to be gratifying. I will continue to use it, and I am looking forward to a positive outcome
3 oktober 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
That's great to hear, we're glad you appreciate what we do.
Thank you so much for using our service again.
Kind regards
Antwoord van The Tax Refund Company
Thanks William, we've been working very hard on making changes based upon customer feedback, so it's great to hear we've hit the spot. Kind regards
Great service
2 september 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Thanks for leaving us 4 stars and thanks for using our service, we really do appreciate it! Kind regards
Excellent experience!
Easy step by step guidances to complete application for Tax refund.
1 september 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Thanks for the feedback Abeydin, and thanks for using our service, we really do appreciate it. Kind regards
The Web pages are user friendly.
The Web pages are user friendly.
23 augustus 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
Thanks for the feedback and thanks for using our service, we really do appreciate it. Kind regards.
EASY CHECKS
VERY CLEAR AND CONCISE QUESTIONS AND BRILLIANT ON SCREEN ADVICE AS TO WHERE TO FIND THE DETAILS THAT WERE REQUIRED.SO EASY TO NAVIGATE
20 augustus 2025
Review zonder uitnodiging
Antwoord van The Tax Refund Company
What wonderful feedback, thankyou so much Keith, we really do appreciate it. Thanks for using our service. Kind regards
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