I absolutely LOVE The Tot. It’s the only place I go for trusted products & information. They take the research and guessing out of shopping for safe products for little ones and mothers. It’s my favor... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Says on the website that the mattress I ordered will leave warehouse in 5 biz days and delivery in 5-10 biz days. Now one month later, the items are still stuck in some random warehouse for "processin... Toon meer
Bedrijf heeft geantwoord
Wish I had read the reviews. Having same issue as others with no response when inquiring why item has not shipped. Encourage everyone to send email to the Federal Trade Commission about this vendor. T... Toon meer
Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and sold them on their website and has n... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TheTot.com for mama, baby & kids products that are healthy, safe, stylish and innovative including nursery furniture, décor, strollers, feeding, bathing, clothing, maternity gifts & more.
Contactgegevens
Highland Park Village 4, 75205, Dallas, Verenigde Staten
- thetot.com
1,7
Zeer slecht
264 reviews
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it was shipped to wrong address it came…
it was shipped to wrong address it came to me in CA instead of the shower in PA it cots me $67 to ship and it is late !
Suzette Bird
20 juli 2021
Antwoord van The Tot
Hi Suzette!
We are so sorry to hear you have not had the best experience with us so far!
It looks like your order was placed with the shipping address as a CA address. Per our policy, as stated on your order and shipping confirmation, once the order has been processed and a tracking number assigned, we are unable to make any further changes to the order.
I see that one of our customer service agents assisted you over the phone and via email and despite the policy made every attempt to change the address for you through both the vendor and the carrier but was not successful due to the shipping status of your package. We apologize for any inconvenience you experienced!
We appreciate your feedback and are happy to further review your case if you don't feel it was handled properly.
Best wishes,
The Tot Team
Loved my experience with Tot
Loved my experience with Tot! My order was on back order when I placed it, and it came sooner than expected and in great condition!
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Excellent Customer Service/Excellent quality
The communication with shipping updates that customer service provided was excellent. The quality of the rocker is also really good. Overall I'd purchase from The Tot again.
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I just love what your doing
I just love what your doing, as far as supporting nontoxic safe items for children.
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
For the first time of purchase
For the first time of purchase, I keep waiting the goods for a week. When I asked about the status, I was being told the order was cancelled.
It’s so disappointed.
Out of the bad, the refund is fast
20 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly. We are always looking to improve our customer service experience and hope to do our best to serve you.
Best wishes,
The Tot Team
Great variety of child-friendly products!
Great selection of safe, eco and modern products!
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Excellent product with quick…
Excellent product with quick International shipping. Would recommend!
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I ordered a dresser and it is one of…the worst pieces of furniture I own.
I ordered this dresser and it is one of the worst quality pieces of furniture I’ve ever purchased. It’s worse than Walmart or ikea quality. Every time I open a drawer and it rattles, I get irritated. It came with a broken piece and then another piece broke while trying to put it together. One of the drawers has a bad track and doesn’t open. The only reason I didn’t return it because who wants to return a dresser. I’m a fairly loyal customer at the tot and I don’t even understand why they would stock this piece.
20 juli 2021
Antwoord van The Tot
Hi Jh!
We truly appreciate your customer loyalty and are so sorry to hear you did not have the best experience with this item!
I see that one of our customer service agents was assisting you via email regarding the defective item you received. It looks like replacement parts were offered but a discount was issued instead.
We sincerely apologize for the frustration and inconvenience you experienced with this order and hope we can continue to serve you in the future.
Thank you for your feedback and please let us know if we can be of further assistance!
Best wishes,
The Tot Team
Great quality t-shirt
Great quality t-shirt; I appreciate the organic cotton, and love the design as well as the color combination. Shipping was fast--overall, very impressed with The Tot!
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Long replacement wait
I reported a defective item and it took a month for the replacement to arrive. It was a birthday gift. The Tot should have done more to make things right. No one explained what happened or that it would take that long. A month is a long time for a kid to wait for their replacement gift.
20 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
It looks like one of our customer service agents was assisting you via email to help resolve the issue, however, since the replacement took so long to arrive we would be happy to provide a discount for the inconvenience you experienced. One of our agents will be in touch with you shortly!
Again, our apologies for the inconvenience. We appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Always love your selection!
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Antwoord van The Tot
Hi Abby!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Best Nightgown ever!
The fabric is extremely comfortable and the style is very flattering for all body types.
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Love the products you provide!
20 juli 2021
Antwoord van The Tot
Hi Colleen!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Bought a gift for my Niece for her baby…
Bought a gift for my Niece for her baby shower it was broken when she went to use it. Reached out to Tot and they did nothing just directed me to the manufacturer. Ridiculous..they should have taken care of the issue. Horrible service.
20 juli 2021
Antwoord van The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
We always try to resolve issues for our customers directly and we apologize that this was not done in your case. We are looking further into what happened here and why you were directed to the manufacturer rather than being helped by our team.
Again, our sincere apologies for the frustration and inconvenience you experienced. We truly appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you. Please let us know if we can be of further assistance.
Best wishes,
The Tot Team
Beautiful clothing and products
Beautiful clothing and products! And to top it off great service!
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
As beautiful as I had hoped!
Had to wait as the crib was out of stock but shipped earlier than expected and came in perfect condition. It’s as beautiful as I had hoped! Very pleased with my order.
20 juli 2021
Antwoord van The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
High quality, adorable!
I have ordered a number of things from The Tot and every time it has impressed me. I felt things were a bit over priced but when I got them in the mail I understood why the price was higher than I would like to spend on toy's, and was satisfied to the fullest, no regrets. The quality is beyond my expectations both in looks and function. They are so well built I imagine I will be able to have them around through all my grandchildren and probably their children. I LOVE the wooden toy's. Thank you The Tot for great products!
20 juli 2021
Antwoord van The Tot
Hi Nichole!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
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