We ordered 3 cases of wine with our Avios - one of which was delivered successfully. Unfortunately we were out otherwise we would have known about the problem earlier. It would appear that DPD didnt b... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered a case and received a message from the courier saying it delayed 24 hrs and then nothing. Contact customer support and they apologised for the situation and sent me another case which arrive... Toon meer
I chose a mixed case selection, in readiness for a visit from friends next week. The wine was delivered very speedily and was in good condition. We have already tried the vinho verde and a very tasty... Toon meer
Bedrijf heeft geantwoord
I regularly order from the Wine Flyer and had never had a problem. On this order I was expecting 2 cases but only 1 arrived . The DPD delivery driver said he had seen 2 cases for me 2 days earlier whe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Contactgegevens
Verenigd Koninkrijk
- contact.help@thewineflyer.co.uk
- thewineflyer.co.uk
4,8
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van The Wine Flyer
Thank you for your kind feedback! We’re delighted to hear that your order arrived quickly—enjoy! 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your kind feedback! I’m so pleased to hear you’re enjoying the wine and that everything arrived promptly. Enjoy! Ellie
The quality of the wines is not great
The quality of the wines is not great. On top of the wine description is very very limited, so is always a bit of a guess on the wine you are getting...and somehow I ended up (again) with 4 alchool free wines in my order.
15 mei 2026
Antwoord van The Wine Flyer
Hi Anton,
thank you for the feedback, I am so sorry that you have had some trouble with the order. We try to make the low alcohol wines as clear as possible and they all have a banner across the image advising this is alcohol free and we show the ABV as zero. This is definitely something to look out for when ordering.
Kind regards
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you enjoyed our service and the wine selection.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! Ellie
Good wines and speedy delivery
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear you’re enjoying the wines and that your delivery arrived quickly. Enjoy 🙂 Ellie
Always happy with the wine selections…
Always happy with the wine selections that The Wine Flyer suggest. Wines you dont see on the supermarket shelves and offer good case value
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your wonderful feedback! I’m so pleased to hear you’re enjoying our wine selections and discovering something a little different from what you’d usually find in supermarkets. It’s great to know you’re also finding value in your cases.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back again soon. Ellie 🙂
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you continue to find our service easy, quick, and efficient. Enjoy! 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your kind words! I’m delighted to hear that you continue to find our service both high quality and efficient.
We really appreciate your continued support and look forward to serving you again soon. Ellie
One of the selections was short
One of the selections. from my case was one bottle short . This was supplemented by a third bottle of the other selections .
17 mei 2026
Antwoord van The Wine Flyer
Hi Gary,
many thanks for your feedback, I am sorry that we needed to substitute one bottle on this occasion, we try not to substitute when selling our prebuilt cases but occasionally stock levels make this necessary. We mention on site that occasionally this is necessary and we are always careful to include something that is either already something you have ordered or matches the general tone of the case.
Kind regards
No issues
No issues - very happy with my wine selection & the communication for delivery - a smooth transaction
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you’re happy with your wine selection and that everything went smoothly with the delivery communication. 🙂 Enjoy! Ellie
Delivered quickly and well packed
Delivered quickly and well packed. Contents as described.
15 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear your order arrived quickly and was well packed, and that everything was as expected. Enjoy 🙂 Ellie
Easy ordering process and very quick…
Easy ordering process and very quick efficient delivery
13 mei 2026
Antwoord van The Wine Flyer
Thank you for your great feedback! I’m so glad to hear the ordering process was easy and that your delivery arrived quickly and efficiently.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear your order arrived quickly and that you’re enjoying the wine. 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your feedback! I’m delighted to hear your delivery arrived on time and was brought right to your door.
We really appreciate you taking the time to share your experience and hope to see you again soon! 🙂 Ellie
Lovely wines at a great price
Lovely wines at a great price. Delivery was on time and the driver polite. Ordering was easy.
15 mei 2026
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you’re enjoying the wines and found them to be great value. It’s also great to know your delivery arrived on time and that everything went smoothly with ordering.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! Ellie
Antwoord van The Wine Flyer
Thank you for your kind feedback! I’m so pleased to hear you enjoyed the wine and that your delivery arrived quickly.
We really appreciate your support and hope to serve you again soon 😊 Ellie
Antwoord van The Wine Flyer
We’re sorry to hear that you were disappointed with the delivery timeframe. Our standard delivery is 3–5 working days, and as your order was placed just before the weekend, this may have extended the delivery time slightly.
I hope you enjoy the wines, and if you ever require any tracking updates, please don’t hesitate to get in touch. Alternatively, you can track your delivery online via our website under “My Orders” or through the link provided in your confirmation email. 🙂 Ellie
Nice wine.
Service seemed a bit slower this time and arrived without any paperwork which is odd for WF. Have bought these wines before so no surprise. Quality is always good.
15 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback. I’m sorry to hear that the service felt a little slower this time. I’m glad to hear you’re still enjoying the quality of the wines, and we really appreciate your continued support. I’ll be sure to pass your comments on so we can improve this moving forward. 🙂 Ellie
Good wine at reasonable price delivered…
Good wine at reasonable price delivered promptly !
11 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear you’re enjoying the wines and found them to be great value, with prompt delivery.
We really appreciate your support and hope to serve you again soon 😊 Ellie
Great wines delivered in timely fashion
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your kind feedback! I’m delighted to hear you’re enjoying the wines and that everything was delivered in a timely manner. Enjoy 🙂 Ellie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.