Woolroom Reviews 

Wonderful waterproof wool mattress protector, so comfortable to sleep on and regulates temperature like nothing else I've ever experienced. I sleep so much better now! Plus, shipping was prompt and packaging was lovely with a nice bag to keep the mattress protector in if needed. Thanks, Woolroom!

From beginning to end a great experience. I was looking for a new bed and mattress when I fell across wool room, I purchased a dark green divan base on legs and a wool mattress. The site was clear it would be six weeks from ordering to delivering. I was informed well in advance of my bed being ready to deliver so was able to organise work around it arriving. The delivery guys were polite, respectful, did a great job putting my bed together. As a single female I felt safe in my home with them (very important). I also bought cotton bed covers and sheet and pillow cases along with a wool mattress protector and wool pillows. Love, love my bed, have had the best night's sleep on my wool room bed and bedding and would both purchase again and recommend.

Beautiful until you wash them! Despite following the washing instructions and air-drying, mattress protector shrank to almost half their original size. Even after stretching them in every direction, they never returned to their original size. Customer service refused a refund or replacement because I had removed the care instruction tag. Very disappointed with both the quality and customer service!

Love the color and the softness of the Linen bedding. Quality seems really nice. Only downside is the lack of ties inside of the corners for securing my woolroom comforter.

The company responded quickly to my questions and request.

Simple, easy, and good to go!

It's beautiful, very warm x

excellent products, high quality, wonderful service

Great ordering and delivery process. It was at my front door less than 24 hours after ordering on line. DPD courier - one of the best for reliable deliveries.
The mattress protector itself it high quality. Deep fitting even though I ordered standard depth, so no battling to squeeze it over the mattress, and very comfortable to sleep on. Highly recommend for people who don’t want synthetic bedding spoiling an otherwise good mattress.

It is said that you can tell the quality of a company by the way it resolves complaints and a customers sense of grievance. Well read this...
I bought four premium pillow case protectors and one Kingsize mattress protector: a lot of money!
When fitting one of the case protectors, the zip shredded apart. Clearly it had not been secured adequately.
I ASSUMED WRONGLY that upon sending an image of the fault I would receive a fulsome apology and a replacement; without compunction.
Instead I was informed I had to send photographs of the "Care Label" to which I wondered why? Do they think I'm trying to have one over on them.
Fortunately I was duly able to provide them with the image they requested. I now await their response but for certain had I known I was going to be treated so shabbily I would not have bought and will not be buying from them again.
Moreover I saw nothing on the care label saying Do Not Remove or to retain for guarantee purposes.

I love the comforters...I tend to feel the cold & my husband is opposite. The comforters are perfect for both of us!

Beautiful green wool throw. Very soft and extremely well made

We ordered the Classic mattress for our daughter's new bed about 2 months ago. She loves the cozy comfort of the mattress. I am happy that the mattress did not give off any "gassing off" smell at all.
It shipped rolled up tightly in a large box, was easier to deliver by a commercial carrier. When you open the box, you pull away the heavy duty plastic wrap and the mattress unrolls.
I am pleased with this mattress and would order it again when I next need one.

Just to update that in response to my review the company did issue a full refund.

So disappointed with Woolroom after a poor experience. Initial order was made in September during an anniversary sale offer 20% off - had lots of warnings sale/offer ends soon on Sunday so I ordered on the Thursday 17/9/26. Then found that soon enough there was a new bigger discount of 25-30% on their site from Monday 21/9/26. I hate these type of tactics.
Woolroom did then deliver my large order of two deluxe duvets, two king size pillows, and extra wool, very promptly.
If you’re happy with products then that’s probably grand as they arrive quickly.
However the two duvets had an unbearably strong smell of sheep. It made these impossible to use despite really trying to air them out and allow 3 weeks to pass. The smell seemed to get worse rather than better! The whole of the upstairs smelt! My husband retched at how bad the duvet smelt.
The pillows and extra wool we never got to use as they smelt awfully chemically despite airing out. Makes me very concerned what they use to treat these. I couldn’t stand the smell and it made me feel headachey.
Perhaps it’s just a bad lot but I don’t feel I can risk trying again.
The return process has been awful. I requested a return via Woolroom’s website DPD portal on 10/10/26. The automatic process means you are expected to take the parcels to a DPD drop off point. The size and weight of the boxes made that near impossible without assistance and a particular size vehicle.
DPD then did not collect the boxes from the drop off point 10/10/26-15/10/26. I rang DPD and they directed me to woolroom. Woolroom customer services did then arrange a collection from my house on 16/10/26 (why couldn’t this have been the default process?!). DPD have informed me that the parcels were delivered to Woolroom on 20/10/26. But I have not received any confirmation, or refund from Woolroom. It’s now 19 days since I requested a refund and I am left £848 out of pocket. Customer services give me generic responses with no real attempt to ensure my refund is processed promptly.
I would avoid buying from them again given this experience and would not recommend others. I know a family member has also ordered and returned recently and are still awaiting their refund too. It’s very unacceptable from a large multinational company.
As a contrast I ordered bedding from a small UK based company and had to arrange return of part of the order as colour wasn’t quite right - they collected via Royal Mail next day and I had a full refund within 3 days.
I’ll be keeping an eye out for my refund from Woolroom (be wary their small print states they have 30 days) and if needed will raise a dispute with my credit card company.

Great service and very well made lightweight duvet. I do however still get extremely hot during the night so I wouldn’t agree that it helps me as much as it advertises too !

Discovered by ad, as I was looking for a new duvet.
Was a little unsure what weight to order, when opened initially thought oh thin, well do not let this disappoint. Its actually weighty, very comfortable, actually looking at investing in matress protector, pricy yes worth it 100%

From order to delivery everything went smoothly. Lead time was about 2.5 weeks on the mattress and we love that there are no chemicals.

Disappointing the blanket is so thin!
We live in a 18c stone mill house in rural West Wales with only a wood burning stove as our main heating we have an assortment of local Welsh tapestry blankets and Scottish woollen mill throws they are very dense by comparison.

We ordered our comforter easily. It arrived in less than a week. The product seems well made & is warm & comfortable. We will likely shop with Woolroom again.

Brilliant service all round