Original Order was lost in the post and when I rang up to look into this, a replacement order was dispatched straight away and received within two days.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... Toon meer
The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... Toon meer
Bedrijf heeft geantwoord
Staff are very helpful and willing to spend time answering questions. Good resources for DBS and Safeguarding and user-friendly systems, etc. A wide range of training resources delivered by different... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Contactgegevens
Greenbox Storage,, BR8 7LT, Swanley, Verenigd Koninkrijk
- 0303 003 1111
- thirtyoneeight.org
4,5
Uitstekend
245 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order never arrived
11 februari 2026
Antwoord van Thirtyone:eight
We're sorry your order didn't arrive. As per our email contact, your order has been se-sent and should be with you soon.
If you have any further queries, please contact our team on 0303 003 1111.
Great products and service
Great products and service. Came a lot sooner than I expected.
10 februari 2026
Antwoord van Thirtyone:eight
Thank you for your positive review, we're glad your order arrived promptly.
The package was delivered on time and…
The package was delivered on time and in pristine condition
11 februari 2026
Antwoord van Thirtyone:eight
Thank you for your review. We're glad you are pleased with your order and delivery.
Supply of resources
There was a good range of resources to support safeguarding. Those I selected arrived as expected and are of good quality.
4 februari 2026
Antwoord van Thirtyone:eight
Thank you for your review – We're pleased you found our range of resources helpful.
Antwoord van Thirtyone:eight
Thank you for your purchase and kind review.
An extremely helpful service and always…
An extremely helpful service and always someone to speak to.
Without fail patient kind and friendly
22 januari 2026
Antwoord van Thirtyone:eight
Thank you for your positive review.
Thirty one eight have been a faithful…
Thirty one eight have been a faithful support to our children's ministries. Their resources and training are superb, highly recommend.
11 januari 2026
Excellent, prompt service, good value for money too
7 januari 2026
No way to correct their error or talk to anybody
Was sent the standard digital DBS link by Thirtyone:eight. The site wont accept my correct driving licence number - despite my double checking with DVLA. The error lies with Thirtyone:eight, but the helpline is recorded messages only, no way to talk to a person to resolve the issue. Emailed but still waiting for a response. Very dissapointed, especially given the eyewatering amount of taxpayer's money that has been sunk into a semi-functional site.
9 januari 2026
Review zonder uitnodiging
Antwoord van Thirtyone:eight
We’re sorry you have been experiencing an issue with the DBS platform not accepting your driving licence number. Our Disclosure helpline for DBS enquiries is closed over the weekend but you can call us Monday-Friday 9am-5pm on 0303 003 1111 and we will be happy to help, or we will be in touch soon with a reply to your email.
Placing an order online was simple
Placing an order online was simple, and the delivery was quick.
27 december 2025
Review zonder uitnodiging
Always on the end of the phone
Always on the end of the phone. Quick response, very knowledgeable.
9 december 2024
Good charity
26 november 2025
A Veneer of "Safeguarding"
This safeguarding company appears to protect the organisation rather than the child. When a concern about a child is reported, they simply say they will inform the organisation involved — even if the concern is about that organisation. Churches can therefore pay for this service and present a veneer of being “safe,” while in reality the system offers little genuine protection for vulnerable children. Principally it's business & profit, opportunistic not altruistic.
10 november 2025
Review zonder uitnodiging
Antwoord van Thirtyone:eight
Hi Siobhan,
We are sorry to hear that you're unhappy, and feel we support organisations over victim-survivors. Our desire is to be a victim-survivor-led organisation, and if we get that wrong, we want to learn from that. If you would like to take this further, giving us more context, you can do that here: https://thirtyoneeight.org/about-us/contact-us/comments-and-complaints/
It is possibly worth mentioning that as a charity, we equip members and callers with safeguarding information and resources, but we are not a regulatory or governing body, such as OFSTED. We do not have the authority or mandate to audit or review an organisation's safeguarding arrangements unless invited to do so by the organisation.
We acknowledge that there are currently limitations for the scrutiny of many settings working with children, which is something we are advocating for in our discussions with government and policy-makers.
Please contact us on 0303 003 1111 if you wish to discuss this further.
Quick and safe delivery
Quick and safe delivery. Packaged appropriately so no excessive packaging but sufficient to ensure protection of the purchase.
15 november 2025
Very good resource material and excellent customer serviceI wanted the children's resources in…
I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight away. The full pack arrived in plenty of time and we ran a successful session for our children. Younger children especially loved the activity pack.
6 november 2025
We bought posters and a few handouts to…
We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope was bent and had a hole before it got to me. Fortunately no loss of content, but posters were not pristine. I’d rather have had the A3 poster folded in half and not bent.
30 oktober 2025
Antwoord van Thirtyone:eight
Thank you for your review. Your comments have been passed onto our shop team.
items not arrived
Sadly the items never arrived in time for our service on the 16th November 2025,
so we have been unable to use them to help within our church family service.
I would like to thank thirty one eight for there prompt reply, I do believe this is the delivery agents error, as the items came today.
5 november 2025
Antwoord van Thirtyone:eight
We're really sorry your items did not arrive on time. We have issued you a full refund and we will be amending our store to provide more clarity around when customers can expect their items.
The item arrived safely and when…
The item arrived safely and when promised. Can't do better than that.
30 oktober 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.