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Thistle My Home Contents Insurance Reviews 

10
•
TrustScore 4 uit 5

4,1

Verzekeringsmakelaar
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Bedrijfsgegevens

  1. Verzekeringsmakelaar
  2. Tussenpersoon voor woningverzekering
  3. Huurdersverzekeringsmaatschappij

Geschreven door het bedrijf

Thistle My Home Contents insurance is a specialist insurance designed for tenants in social housing. Did you know that your housing provider may not cover your furniture, belongings and other personal items within your home against theft, fire, vandalism, burst pipes and other household risks? That's where we can help. All social housing residents are eligible for cover and we don’t require specific types of lock to get cover. If your external doors can lock, then we can keep you covered.

Contactgegevens

4,1

Goed

TrustScore 4 uit 5

10 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

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4,1

Alle reviews

(10)

7 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

The wonderful service I received from…

The wonderful service I received from Cristian, he listened to what I had to say. The answers he gave me in language I could understand.He really went out of his way to sort everything out for me. Came off the phone feeling a different person.He solved everything for in the most polite way

3 juli 2026
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Hi Margaret,

Thank you so much for taking the time to leave this lovely review. We’re delighted to hear that Cristian listened, explained things in a way that made sense and was able to get everything sorted for you. We’ll make sure your kind feedback is passed on to him.

Kind regards,
Thistle Insurance

Beoordeeld met 5 van de 5 sterren

Excellent customer service from…

From customer Christopher matz:
Excellent customer service from Cristian at thistle
Went the extra mile.
I had lots of questions and I got answers
I highly recommended this company.
I know my items are safe
10/10 🏆🏆🏆🏆🏆🥇🥇🥇🥇🥇

2 juli 2026
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Hi Christopher,

Thank you for your fantastic 5 star review and recommendation. It’s great to hear that Cristian went the extra mile, answered all your questions and helped you feel confident that your items are protected. Your feedback means a lot to us and to Cristian.

Kind regards,
Thistle Insurance

Beoordeeld met 5 van de 5 sterren

An Excellent

An Excellent, Professional, Dilligent, Efficient Service & Experience.

30 april 2026
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Hi Michael!

Thanks for taking the time to leave us a 5 star review, we are happy to hear you found our service excellent!


Tenants Social Team

Beoordeeld met 5 van de 5 sterren

The gentleman I spoke to yesterday

The gentleman I spoke to yesterday, was lovely very helpful, shame I couldn't stay with your company.

22 april 2026
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Hello Rosanna,

We are glad to hear we were helpful and you were pleased with our service! We are sad to see you go and sorry to hear we couldn't keep you on cover with us during this time, please think of us in the future!

Tenants Social Team

Beoordeeld met 5 van de 5 sterren

I received excellent customer service…

I received excellent customer service from Cris regarding a change in my landlord, he called back promptly after making enquiries with a favourable outcome. Very impressed with the customer service received

20 april 2026
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Hi Mike!

Thank you for taking the time to rate us 5 stars, we are happy to hear you had a great experience with Cris, and we will make sure he receives the feedback.

Tenants Social Team

Beoordeeld met 1 van de 5 sterren

I tried claiming under loss of personal…

I tried claiming under loss of personal property but it was refused as aparantly the dont cover money. This isnt true as its stated on their definition page of the policy

16 februari 2026
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Hi John,

Thank you for taking the time to leave your review and I’m sorry to hear about the issues you’ve had with your claim - that’s not the experience we want for our customers.

We’d really like to look into this properly for you and review the details of your policy and the claim decision. As we’ll need to confirm some personal and policy information, please could you contact our Thistle Tenants team using one of the following:

Phone: 0345 450 7288
Email: myhome@thistleinsurance.co.uk

Web form: https://www.thistlemyhome.co.uk/contact-us

If you can include your policy number and a brief outline of what happened when you get in touch, we’ll be able to review this and come back to you with a more detailed response.

Kind regards,
Thistle - Tenants Social Team

Beoordeeld met 5 van de 5 sterren

Donald at Thistle Insurance was Excellent

I was interested in buying contents insurance for the first time in my life and I asked Donald millions of questions, hypothericals, scenarios, and he sat through an hour long phone call to educate me, assure me, answer all my questions dilligently, passionately all while being highly professional and personable. Thank you Donald I signed up for insurance later that day....I appreciate you greatly ans hope you get a promotion and payrise thanks :)

30 september 2025
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

We're so glad that Donald was able to help! Thanks for your feedback

Beoordeeld met 4 van de 5 sterren

James took ownership of my issue and…

James took ownership of my issue and rapidly resolved the problem. He was courteous, professional and responsive. I initially spoke to one of his colleagues who was also courteous, professional and responsive but had some difficulty locating the necessary information for dealing with the issue (in fairness this may not have been her fault).

7 april 2025
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Thanks for the great feedback Simon! Our team pride themselves in providing the best service for our policyholders, so we're glad that we were able to resolve this promptly for you.

Tenants Social Team

Beoordeeld met 5 van de 5 sterren

James was very helpful and thorough…

James was very helpful and thorough today. 100% made up for the unhelpful person previously.

3 april 2025
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Thanks for the great feedback Michelle! Our team pride themselves in providing the best service for our policyholders.

Tenants Social Team

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, friendly, understanding, patient. Kind, compassionate.

17 november 2024
Review zonder uitnodiging
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Antwoord van Thistle My Home Contents Insurance

Glad to hear you had great service Leila! Our staff specialise in tailoring the best service for our customers, so we are happy to hear you have had a great experience!

Tenants Social Team

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