Thorncliffe Building Supplies Reviews 22

Currently waiting around a week for skip exchanges. Not good on long-term contracts. Spent over £12k since the end of June last year. They just say ‘we’re busy’. May have to consider switching suppliers if service doesn’t improve any time soon.

We had two skips delivered to our property, the delivery driver took great care to position the skips to cause minimal disruption to us, and both he and the collection driver took every precaution to ensure there was no damage to our property. We would not hesitate to recommend skip hire from their company.

What a friendly helpful team of people. I ordered a skip online, only for my contractor to decide he needed a bigger skip. Rang Thorncliffe the following morning, explained the issue and without any complaints or moans they changed the order.
Every time I use this firm their service from office to delivery is excellent and friendly and their prices are always competitive.
Thank you once again.

Office staff always efficient and friendly. Drivers courteous and turn up when they say. What more could you want? This is a great company for anyone in construction, we use them again and again. Sensibly priced too.

Excellent customer service from Lianne. Great knowledge and supportive throughout the process.
Will highly recommend

Good experience in choosing and ordering materials for my bathroom. Good advice and fast responses from Lianne in the bathroom showroom really helped the job go smoothly.

Excellent customer service from Ryan, Very helpful & knowledgeable about the products he was supplying for my new bathroom

Started off as a fantastic alternative to ASH and came highly recommended by family but proved to be much worse.
If you want to do the hoki koki with your bins then this is the service for you.
From being overcharged and hounded for payment when they failed to send an actual invoice to begin with and asked why they hadn't been paid ( but went on to blame me for that) then having discrepancies ignored (when they didn't feel like collecting on a bank holiday...fair enough but don't charge me for it...twice )to cancelled collections every week with various excuses for the last 2 weeks of their 'service' but still charged and charged twice again! Then blamed for that too 🤣
The accounts department are the most incompetent I've ever dealt with and knowing my husband was ill, they have made the last few months pure hell chasing £70 then £180 and back to £70.
Their director has called me from random mobile phones 'dog the bounty hunter style' to chase payment as have their admin team which is quite frankly hilarious.
As a result of having to close down our business mainly due to having no waste carrier and having to move our waste ourselves plus trips backwards and forwards to take bins in and out, (bins they denied we had, had to take photos of them to get them removed) 🤣they owe us far more for our wasted time. With my husband being so poorly this was truly the worst time of our lives and they've treated us like scum.
I don't like spending all day trying to sort someone else's mistakes via email on top of everything, this company is truly appalling. Stick with ASH. At least they will send a credit for missed payments.Even if they charge you for random stuff, eventually they will sort it out.
Thorncliffe however have tried my patience to the end. Honestly. What a Nightmare, no wonder their profits are so high as they charge everyone at least twice! But why they'd spend so long chasing a small balance is farcical and makes no sense.
Thanks for turning a simple service into a drama.
And if you threaten me with court one more time...be prepared for a counter claim in its entirety. I'm getting fed up of you now.

Ive had a few skips delivered from Thorncliffe over the last year and plasterboards etc as I am having a house renovation.
I have had very good service with no issues or problems.
All the staff I have spoken to have been very helpful, polite and friendly.
I would highly recommend them. Everything has been delived on time, very good reliable company.

I’ve been a regular customer of Thornclif, ordering 47kg gas bottle deliveries for my catering business at least twice a month for several months. Unfortunately, my recent experience has been deeply disappointing.

During the last delivery, I noticed the gas bottle seemed unusually light and that the valve was already open upon inspection. It was unclear whether it was delivered this way or left open by the delivery person, but it certainly raised concerns.

When I called to place the next order and mentioned the issue, the customer service response was shocking. The lady on the phone dismissed my concern outright, claiming they “never deliver half bottles,” and then abruptly ended the call before we had finished speaking. I called again, hoping to speak to someone more helpful, but the man who answered showed the same lack of interest, refused to address the issue, and also disconnected the line when I asked to speak to a manager.

Eventually, I received a call from someone who I assume was a manager. Unfortunately, instead of listening and trying to resolve the issue, he reiterated the same scripted response and told me they would no longer deliver to my business. He refunded my latest payment, paid for the next delivery, but failed to address what had actually happened with the previous delivery.

This experience was completely unprofessional and disrespectful. I had even been considering using Thornclif for additional services, such as skip hire, but will now be taking my business elsewhere. I cannot recommend Thornclif to anyone who values customer service or accountability.

Excellent service. Staff are polite, efficient and professional. Our skip was delivered and picked up on time. Evey care was taken to not damage any of our property. Highly recommend the skip hire. Will use again. Thank you.

Fantastic service, great prices. Over the moon with the purchase. Delivery driver even took time to move some rocks. Awesome , thank you so much

I personally didn't hire a skip, but as a neighbour from the area where it was placed, I’ve never witnessed such a lack of respect from a company.

On two occasions, the driver damaged a neighbour’s conifer hedge and had the remains stuck to his vehicle. He then offloaded the debris outside my property, fully aware of what he was doing. Despite this, no one from the company was sent out to clean up the mess. After myself calling the company numerous times. This was all caught on my home CCTV

It took nearly a week for me to receive a response via email, and the level of customer care has been nothing short of a shambles. There was no regard shown for the surrounding homes or the people living nearby.

Think twice before using this company—they clearly have no respect for their customers or the community.

It is always a pleasure to give positive fedback when somebody has made an effort to please. A driver dilivered a mini-skip this morning (Colwyn Bay) and seemed genuinely concerned about leaving it in the best place from my point of view. A gentleman!

Ordered 2 x ton of gravel online easy process and a good price. Email following day with delivery date.
Unfortunately my dad took ill so rang up to change the day of delivery. Guy I spoke to was very helpful. Next day around 9pm order arrived. Driver was very polite and helpful placing the bags exactly where I wanted them. Product was as per described and my footway now looks excellent. Used this firm many times and they have never disappointed.

To Tim and Debbie just want to say what great service I received from Scott in the bathroom department and Dylan the delivery driver great guys also loved dog in the showroom !!

Excellent service the sales team are very helpful was given a delivery date the delivery driver was a credit to the company
Definitely recommend

Thorncliffe lawn mower repairs.
I have to share my experience getting my mower serviced.
It has taken nearly 2 months..
I phoned the workshop several times trying to get feed back on the repairs.
Every person I spoke to said they would check and call me back.No one ever did.
A complete shambles from start to finish
I would strongly advise to look else where.

Brilliant firm from drivers to phone staff have used them for years ...Lee @ countyelec Mold

Our very old fence panels " died" during the recent storm and we were advised to get new ones from Thorncliffes. They were easily ordered and arrived the next day, the driver kindly carried them into our back garden. I realised that I had made an error and I needed a 6ft by 3ft. he took one of the 6ft by 4ft away and a few hours later the replacement arrived. In each case the drivers were friendly and polite.
The fence panels are superb quality and look great