Thrifty Car Hire Ireland Reviews 

Wir haben eine über Thrity ein Auto gebucht. Das Auto hatte Beschädigungen (soweit war alles dokumentiert) und rund 65000km Laufleistung.
Beim Fahren auf der Autobahn haben wir gemerkt, dass die Kupplung spät greifft. Am gleichen Tag in Galway dann der Schlupf - die Kupplung war hinüber. Das Ausstauschen ging schleppend voran. Die Kosten für die Reparatur müssen wir selber bezahlen trotz zusätzlicher Versicherung. Da alle sagen dies sei eine Art Vandalismus, blieb ich trotz Rechtsanwalt auf den Kosten sitzen. Die AGB's sind für die Thrity/Hertz. keine Chance. Der Sachverhalt resp. die Meldung des Vorkommnisses meldet Hertz nicht wie von mir effektiv vorgenommen. Lange reden kurzer Sinn - Hände weg von diesen Firmen. Du mietest eine Blackbox, wenn du Pech hast, dann zahlst du die Zeche.
Diese Bewertung schrieb ein guter Schweizer Bürger, welcher für seine Fehler stehts einsteht. Hier wurde ich definitiv hintergangen, resp. es konnte keine einvernehliche Lösung gefunden werden.

Achtung: Betrug & zusätzliche Kosten!
Völlig unverschämter Scam! Trotz einer bereits gebuchten Vollkaskoversicherung über BSP , bzw. Check24 wurden wir am Schalter gezwungen, eine zusätzliche Versicherung abzuschließen, da wir sonst das Auto nicht erhalten hätten. Eine plausible Erklärung? Fehlanzeige. Der Preis für die Zusatzversicherung lag bei über dem Doppelten der Automiete — völlig unverhältnismäßig und dreist. Mein Tipp: Investiert lieber ein paar Euro mehr und bucht bei einem seriösen Anbieter. Nie wieder Thrifty & Hertz!

Made a booking through Thrifty for a medium sized vehicle to be picked up from Kerry Airport. When I arrived I could see a sign for Thrifty but when I entered the 'Thrifty' office there was only a sign for Hertz...the operative said "we are Hertz" pointing at the sign on the wall and then asked for my name and booking ref. I should have known this was going to be a disastrous experience...and it was.

The personal service was unbelievably poor. They took £ from my card without telling me how much. No receipt issued. For a 2-week rental I should have paid around 350 Euros but they managed to get well over 700 euros from my account. No customer service worth talking about ... I could go on. SCAMMERS... STAY (FAR) AWAY from Thrifty, CarJet and Hertz. So upsetting and stressful, not to mention costly.

( update, a letter of protest was written and a quick reply given that the amount would be reduced substantially, I will update the star rating when the resolution is finalized, I will note that this stress is unessary, The new estimate is on the high end of reasonable. I advise whomever has a unreasonable amount of money witheald for minor damage to write to the proper department with aproperate evidence of your claim. I would still argue a tiny scratch on the front end bottom air dam is normal wear and tare).

origional review: there was a aproximately a inch scratch on the plastic unpainted black trim piece on the front bumper upon return. I was aware of no damage caused by me. when they gave me the car there were scratches the entire passenger side of the car that was not recorded damage. i had them record the damage before driving off which they did do. upon return I had to initial I accept this estimate with no estimate written in the space or would not be able to go to the airport to catch my flight. they verbally said it's under 100 dollars and the estimate will come in 4 days, when I landed they wrote witholding just under 800 dollars from the deposit and that it is intermediate damage which means car is not safe to drive taken off the road but checked repaired on the same day. it was a thin narrow pop in trim piece maybe 16 inches long with a 1 inch thin scratch, The most expensive replacement part found was less then 100 dollars. there was no impact or collision it was a superficial minute scratch about 1 inch in the unpainted bottom air dam. I was a loyal thrifty customer renting numorous times a year. they are loosing me as a loyal customer over this. I believe ( unknown ) the man was Arabic and I have a Jewish last name and American. To me it would a very sick business practice if it has to do with racism. I wish I could upload a photo how Small this scratch is. there is no painting or body work, it's literally pop it out snap a new one in. SHAME THRIFTY, everything done feels slimy upon the return. The collection was fine.

Car rental by using Auto Europa booking went without problems. Quick service and the car was even better than I excpected (new hybridi SUV). No extra costs after return.

Service provided based on racial profiling.

I arrived at Dublin terminal 2 and proceeded to the thrifty/hertz car rental desk on the 2nd floor. This was at between 9:45 and 10am. I was wearing light blue jeans, a white T-shirt and navy blue gilet - with a rucksack.

I was called up to the middle counter by a Middle Aged white woman, who asked for my name. Without even checking the system she immediately told me as I had not booked with thrifty direct I would have to go downstairs and catch the bus to the car rental depot.

I then asked her politely to check the system as I had booked directly - to which she aggressively told me, “I know you went through rental cars.com, I then asked her to check the system again and she started waving her hand at me to go away as if I’m a dog. I must have asked her atleast 10 times to check her records.

What made her believe I booked from rental cars.com without even checking the system? Other then my colour I do not see why she wouldn’t to the basic requirements of her job and check the system and just assume I used a cheap alternative.

My white Irish wife then joined me at the counter and also asked the woman to check the, the woman was now all of a sudden more then happy to check and informed me “yes you did book with thrifty - but thrifty is a budget operator and we do not hand out cars to budget clients here”.

My wife and I then informed her over the past 10 months, minimum once a month as we have family in Ireland, we have been hiring a car with thrifty and always obtain a car from the t2 car park. Your worker refused to carry on and informed us she has actual customers to deal with and we need to go to the car rental depot 15mins away.

I then went to the car rental depot and informed the manager who once again informed me “thrifty is budget - you have been lucky we have been allowing you all these months to take the car from t2. That’s only for our hertz customers.

Over the past year either my wife, my cousin or I have been hiring cars from you sometimes twice a month. We have spent €€€€s. Rest assured now I understand you don’t like non-white customers we won’t be doing so anymore. You should really put that on your website, money is prioritised based on the colour of the person supplying it.

I wish I could give less stars. Terrible customer service from Thrifty Cork Airport when we went to pick the keys up. Did not have the charges explained to us, had to ask why I was being charged 200 euros rather than the agreed amount. Forced to buy insurance as we didn't have a credit card. Served by a lady who was rude and patronising. Do not rent from Thrifty Cork as you will end up spending more and having a lot of stress in the process.

Edit: do not expect a prompt response from customer services, it's been over two weeks since I contacted Thrifty via email and have only received confirmation of receipt.

Problemlose Anmietung. Ich hatte bei meinem Irland Aufenthalt einen Wagen über check24 gebucht. Dort stand man benötigt eine Kaution von 2500€ am Schalter in Irland kam hier noch eine Tankgebühr hinzu. Auf meiner Karte war allerdings nur ein Limit von 2500€. Nach misslungenem Versuch über die Bank das Limit zu erhöhen, sagte die Autovermietung das sie auf einen Teil der Kaution verzichtet sodass man im Rahmen landet. Hierführ erstmal 10/10 das nenne ich kundenfreundlichkeit. Wir haben ca.1500km mit einem Fiat Tipo Cross gemacht. Die Ausstattung vom Auto war gut, Mittelklasse wie gebucht würde ich sagen. Ich habe die Maut direkt an den Schaltern bezahlt sodass am Ende hier keine Kosten erhoben wurden. Die Rückgabe verlief absolut problemlos, ein kurzer rundum Check, Tankkontrolle - fertig. Keine 5 Minuten. Positiv hier war noch, unser Flug ging um 7 Uhr wir standen um 4:30 vor dem Tor wo wir das Auto abgeholt hatten dieses sollte um 5 öffnen, nach einem kurzen Telefonat mit Hertz am Flughafen in Dublin sagte man mir man könne das Auto ganz bequem direkt am Flughafen abgeben. Wir also zum Terminal 2 gefahren dort gibt es einen kostenlosen Einfahrtsweg für Mietwagen. Von dort aus sind es keine 50m Fußweg in den Flughafen gewesen. So wünscht man sich das. Bitte weiterso

Good value. Friendly and competent service. Clear instructions re charges, extras from Nelisha. Always happy with the cars provided.

The vendor refused to use a VISA Premier card to block the insurance deposit, claiming that it didn't work in Ireland. I had to pay an extra insurance to lower the deposit, and then the VISA Premier suddenly wasn't an issue for blocking the new amount.
This was obviously a scheme to make me take the insurance. Disgraceful.

I've been renting v regularly (20+ times a year) mostly from South Lotos office in Dublin (very nice team). I generally always had positive experiences renting from Thrifty. One small thing that changed in recent years is they used to have better equipped cars before, now the cars are quite basic, I guess after Covid companies needed to look for cost cuts and they buy cheapest car versions...

Booked Thrifty through 3rd party.
Part of Hertz and received a warm, friendly, professional welcome at Cork airport desk by Edgar and Natasha. Return experience with John seamless too.
Still had to give credit card details in case of damages. Explained card refund on return and car checks approved.
The damages are recorded electronically and damage check sheet received via email and can upload extra photos for any discrepancies.
Shame no one at drop off to sign off return and give confirmation full refund on held credit card. Just have to wait and trust vendor in good faith. Hence 4 stars but staff on pick up and return at Cork were faultless - 5 star desk team.

The car was ok, but we were charged for additional products we didn't want without even asking us. I wanted a supercover for €105, but thay charged us another €50 for tyres and glass cov and €67,5 for fuel purchase option. When I was paying I didn’t see the the total amount on the display (there was non). When I saw the bill, I asked why they charged me over €200 and they told me, that the extra €100 is a deposit I’ll get back if I return the car on time. I got back the €67,5 for the fuel since I returned it full, but the €50 got lost of course. Never pay them untill you’ll see the exact amount displayed and complain immediatelly at the desk if you’ll see something is wrong.

Rented a car with them in the summer at orlando International Airport... returned car same as I picked up.....fuel full etc
When they emailed me a receipt an hour later they changed me $30 for fuel.....I called them from airport and they could not do anything for 24-48hrs.....by that time I would be home......it would cost me $30 in phones.. . Disgraceful.. will not use again

We had a holiday in May in orlando. We paid 500 deposit from our bank account. Now where in August and still waiting for our deposit back. Shocking

Avoid .... had pre booked everything online including insurance . After everything was booked it said i needed a credit card in my name . I had cash , my wifes credit card, a revolute card, but didn't have my own card. No other options to pay at all. Left me stranded in dublin at 2 am

We picked up our hire car at Cork Airport on Saturday 10th June in the evening. We had booked with Holiday Autos to get a Thrifty car. We had booked a 5 door car but received a 3 door one. We then drove about an hour to our destination in West Cork. Before we got there, the tyre essentially fell off the car and we couldn't go any further. This was at about 22:40 in the evening. I called the emergency helpline, and the guy on the other end said he'd contact someone, but then said 'oh but I do finish in 3 minutes' and proceeded to go home. We were 2 women, 1 with mobility issues, stranded on the side of the road in the middle of nowhere. I called repeatedly and we waited over an hour. No one showed up until the next morning, after I'd called again. We paid for 3 days for the car, but we unable to use it to get to our destination on Saturday and for the whole of Sunday morning. We were then charged €150 for the callout plus approximately €150 for the tyre. I've never rented a car in Ireland before and this was the worst experience with a rental I've ever had.

We hired a car from Kerry and was told no extra costs.
When we got home an extra £50 was taken from our deposit credit card for an upgrade we didn’t agree to nor signed for but a forged signature was later discovered and reported to Thirty and the police

Nothing was done.

Stay well away from this car hire

Thrifty.ie is actually Hertz.ie
The service and cars are soooooo old and dated and not up to standards of a car rental company. My car I hired smelt so bad of smoke when I picked it up from the airport, ands was not cleaned at all inside or out. The gear stick had issues and very difficult to use. When I told the guy at the desk and at drop off they just shrugged and said "oh well"
and you get overcharged on absolutely everything! NEVER WILL I EVER USE Thrifty.ie or Hertz.ie AGAIN.

Insurance is a scam. They oblige you to block $3000 in your credit card and buy very expensive insurance, if you indicate you have other insurance such as covered by your credit card then they ask for a letter from your credit card company which is ofcourse impossible. They give you an option of blocking $5000 if you deny insurance which my card denied. A scam in every sense.