Thrive Causemetics Reviews 

I mistakenly got on a subscription for a product. I moved and didn’t realize the item was still going to my old address and was not being forwarded. I wrote to their customer service. This was on a weekend and within a couple of hours I received a response cancelling the subscription and a refund. I was amazed with this level of customer service!! I like their products also (one of the best mascaras out there in my opinion and I have tried quite a few). They also give back - partnering with many good causes.

I have been using the liquid lash extensions mascara for years!! It’s so easy to come off and def makes my eye lashes fuller and longer. *review is not part of a promotion

I have purchased their eyeshadow pencils and the lash extension mascara more than once.

As a mature person I have found the eyeshadow great and that it doesn’t show the lines or aging skin on my eye lids. The colours are soft and natural. Would love to see a few more colour options.

The mascara gives a nice lift to my eyes as well. I have purchased the mascara multiple times and it is definitely my favourite brand.

Lipstick and eyebrow pencil were ok. What you would usually find at Walmart or Target. Nothing special. Not worth the price.
Updated on 8/25/25: I appreciate your offer of a refund but I will pass. This is on me for not doing more research on your company and trusting hype. Lessons learned.

The liquid lash extensions mascara claims to be long-lasting, clump and flake free. I've given it a chance three different times and have had flaking, clumping and that under-eye shadow that appears after a couple hours of wear. Maybe I received a bad tube... To be fair I have deep-set eyes with fine lashes that need a really good mascara and brush in order to be long-lasting - this is not the product. And the infinity waterproof eyeliner is not my favorite either - it's been hard to apply as the tip is thicker than I expected and it does not go on very dark, despite the color that you see. It takes a few passes to get the color to show, and that's tough on the skin.

Not impressed with their eyeliner I’ve had it for way less than a month. Part of it broke off. I’m down to pretty much nothing for a price tag of C$42. It’s pretty high.

Bought the eyeliner. Broke my bank account. Nothing special at all.Does all the irritating things cheap eyeliner does, like smudges. I literally bought it nevause it said it didnt do that. Id like my money back.

I ordered the lip gloss and although it was not as color saturated as what it looked like in the ad, it smelled fine and was glossy. I opened it after about a week, and it was cracked- the inner lining which prevents all of the gloss coming out at once was broken.
So not a cosmetic problem, it’s the container! It’s unusable

I ordered tha mascara and it cakes and is hard to remove. I ordered two lipsticks and they have almost zero color!!! What a waste of money. Will never recommend

I ordered some makeup and skincare items and then I decided to cancel the order the same day I placed it and the rep told me it was too late. So, the morning it was to be delivered I went to the post office and wrote Return to Sender on the unopened box, this was over two weeks ago, and I still do not have my full refund!

I have an immune system condition due to which I have to be very careful about all products I use. I was thrilled to find Thrive, as it seemed to be the answer to my prayers! The order arrived with no problem, but I had a need for assistance once I received it. I first wrote to them about it on April 8. Today is April 19 and I have written a number of times since then as well, hoping for an answer. To-date I have received 1 total reply to my emails I sent to their help email address, and that 1 reply was an AI-generated automated message, of no help at all. After all this wasted time with no answer from them I also fear that the return window will not be respected, despite having done everything in my power to get in communication with the company in plenty of time, on my end. So I will also have wasted money on one of the products that I have not received help with. They are costly, but I was happy to spend that for good products, and a good company. But now I have just thrown some of that money away after not being able to get assistance. I am so sad. :( I had really high hopes that both the products and company culture would be great, given how few choices there are out there for those of us that have limited options.
**UPDATE--I was able to get through to Thrive's customer service through their Instagram account, and was able to find a real person that that gave me a hand and efficiently took care of my request. I was also contacted by their team which gave me the opportunity to share my customer experience with them and explain what didn't work about their current AI-answered front line customer service set up. I do hope they rethink and restructure, the AI first stop for customer needs is not out of beta yet, and this is something I am finding across the board in companies that are beginning to use it in this capacity.

Ordered mascara in January and paid for it , It Was applied to my credit card. I Was able to make contact through email and was sent confirmation that it would be resent.Never received it, this company is not reputable!I have read many reviews that claim the same treatment?? this is no way to run a business!

I really love the products that I have purchased from Thrive. I also feel good about the company supporting women with cancer. I am surprised about bad reviews. I have referred friends who are also impressed. I have sensitive skin, lips and eyes but have never had a reaction to the lip liner, or lip balms I have ordered from them. I love the eye pencils and crayons also.

Wish I could give it a zero!! Liquid lash mascera is so wet and does not separate the lashes. It globs them all together. I tried to get my $ back, but No reply. Advising it for older women is a big joke, a marketing ploy. I fell for it. Waste of $$/

Wonderful products and outstanding customer service! Just started using the mascara and brow gel and I love them! Had a small issue and customer service responded immediately! I would ignore the negative reviews and try for yourself! For me, they are awesome!

I have ordered some products 2 different times. I have never received either of them. USPS claims insufficient address but I receive mail and packages daily. The part that gets me is no one at Thrive really cares that I am having a problem. Very disappointing for fairly expensive products.

Not the company that it use to be! I bought the mascara, it use to come off nice and clean in the shower with no smudging. Now it smudges when u Lie down or just Through the day I’m very disappointed because I loved this company. I don’t know if this is a copycat? Or is this the true thrive cosmetics?how to tell? If it is the same company they need to change the mascara back to the original product. I definitely will NOT be shopping with them again!!

Foundation doesnt go on easy as described and shown on videos. You have to still soread it on. It doesnt cover evenly like it is promised. Other companies out there do cover without a concealer. Their formula is heavy, yet doesnt cover very well and my skin is pretty clear. If one was to buy concealer as well, that's now spending even more $$$$ just to perform what store bought less expensive product. The foundation smeared on my vest collar, very strange. Adding the concealer would probably also junk-up my clothes as well. The tube also was faulty, solid foundation kept rolling down as I attempted to apply. Empty promises of easy use and great coverage.

Extremely shady company. I dont order that much but each time i've had to contact customer service about getting my points for things i've ordered. They always have some ridiculous excuse on why i didn't receive my point for money i've spent. Then, the cherry on top this time, was that once again, didn't receive my points or birthday, anniversary points, etc that they list on their website. I've spent almost 500$ since joining. They tell me that they changed their point system last year and no ones points rolled over so i've lost everything except what i've earned this year, putting me back down to the lowest tier that gets no perks. What a joke! All my point are gone, i've got nothing. Their products aren't that great to continuing doing business with them. I'm done. i'm tired of the shady business practices. Seriously, every time you contact them because they haven't delivered on what they promise, you get a stupid excuse. Done!

I bought this once and the spring-loaded cap failed to stay on after about 2 weeks. I was sent another one after complaining to the company, but the same thing happened. When the cap won't stay on, the eyeliner dries up. Don't buy.