Thunder Store Reviews 

Goods as described, competitive pricing and super-fast delivery

Almost the fastest delivery I've ever experienced. I ordered the computer one morning and received it the next!

The laptop turned up on time, very well packaged, you could tell that someone had taken pride in wrapping it well. The laptop was really clean and looked like brand new. It sparked into life really fast, no buffering. I'm really happy with my purchase. Thank you guys.

Exactly as described, incredibly well packaged. All round it exceeded my expectations. I doubt I'll buy new ever again. I will absolutely buy from Thunder store again.

The laptop was delivered promptly. Very cost effective

Delivered with in 4 days
Exactly as advertised

Very happy with my Purchase :)
Thanks for your outstanding customer service and assistance Alex! The pictures/comments I received were an honest representation of the indicated "cosmetic damage" to the laptop - which was just that and nothing major.
Shipping was super fast - very well packaged.
I recommend Thunder Store to others and would not hesitate to buy from here again.

Product is as described, arrived in a timely manner and was well wrapped and labelled as fragile. I'd trade again.

I thought it very easy to deal with company. Put in order and was delivered very fast. Big plus. The computer I got sems very good, though perhaps the battery doesn't last as long as indicated. So all in all I genuinely have no problem saying I have found whole thing very positive, and would recommend.

The product was in excellent condition as per the website description. I appreciate the company giving ratings on the product (eg, acceptable, good or excellent condition) because you can make better decisions and have more peace of mind about a product before purchasing.
Thanks Thunderstore! Highly commend your excellence and efficiency.

I was blown away by the exceptional level of helpfulness and great customer service I received from Alex when choosing and then buying a reconditioned laptop that suited my needs. I'm glad I happened upon Thunder Store, as there are a number of other suppliers out there, but I doubt they would have gone to so much trouble to give me all the relevant information and help me decide between options. I am really happy with the price and quality of the laptop I bought, so I would definitely recommend this store to others.

Reasonable price for the product

Good price, product arrived exactly as described and was well packaged. Installed Linux over the preinstalled Windows so cannot speak for any preloaded software but didn't appear there was any at first glance.

I was on-line looking for a replacement power pack for a rather old computer and Thunder Store had exactly what I needed. They responded very quickly and I received the unit, very well wrapped, with free delivery and at a very good price. Thank you Thunder Store.

Very sharp price for an almost immaculate refurbished laptop. Easy to order. Speedy free shipping. Great service.

As described and quick delivery with great packaging. Well done.

I purchased a MacBook Pro from this store based on their listing, which clearly stated it had a 10-core CPU and 16-core GPU. After receiving the device, I found it actually had an 8-core CPU and 14-core GPU — a completely different configuration than advertised.

To make matters worse, the screen had visible scratches that were never disclosed in the product description. This is unacceptable for a high-end device advertised as being in great condition.

The store also promised overnight shipping on their website, yet it took 5 days for the device to arrive — another broken promise that added to the overall frustration.

Because I trusted their listing, I missed out on a far better MacBook that sold during the delay, thinking I had already secured the right machine. While I was refunded, that doesn't undo the fact that they wasted my time, damaged my trust, and cost me a better opportunity.

A refund doesn’t fix the consequences of misleading advertising, hidden damage, and broken delivery promises. If you're shopping for a high-spec machine, be extremely cautious. I won’t be buying from them again.

Edit: Thank you for your response. I want to clarify a few key points that your reply does not adequately address:

- Specifications & Accuracy of Listing

The difference between an 8-core CPU / 14-core GPU and a 10-core / 16-core is not minor. Apple themselves price and position these models differently. I ordered and paid for the higher-spec machine — receiving a lower-spec unit is a material misrepresentation, not a small error.

Whether or not a refund was eventually issued, the fact remains that I did not receive what I paid for. This undermines trust in your listings.

- Condition of the Device

The laptop I received did in fact have visible scratches on the screen. Dismissing this by saying I “never reported it” is not acceptable — the issue existed at the time of delivery and should not be brushed aside.

Refurbished does not mean “damaged.” Reasonable cosmetic wear is one thing, but scratches on the screen fall below the standard most customers (and consumer law) would accept.

- Delivery & Expectations

While you mention Kogan’s timelines, your listing language created the impression of faster delivery. Regardless, this is secondary to the core issue: the wrong specification device was shipped.

- Consumer Rights & Responsibility

Under New Zealand’s Consumer Guarantees Act, products must match their description and be of acceptable quality. This purchase failed on both counts.

A refund, while necessary, does not erase the fact that my time and trust were wasted. It is not simply “feelings” — it’s about confidence in the accuracy of what your business is selling.

I appreciate that you’ve refunded and acknowledged process improvements, but I would like this matter fully recognised as more than a “minor” discrepancy. Transparency and accuracy in your product listings are critical, and I trust you’ll take this feedback seriously to prevent further customer frustration.

Not being computer savvy and wanting to return to my earlier days of photo editing yet catch up with modern software, it was refreshing to have the recommendations offered me and the competitive offer for a laptop to suit my needs