Tibico Fermentary Ltd Reviews 1.884

TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

There's a good choice of flavours and I found the ordering was straightforward. The delivery was also quick. Most importantly, it's been about a week and I'm feeling the benefit. I tested it on some f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Love a couple of the flavours. My daughter has opened an account for me too. Buying as presents for me. Probably had in the range of 150 bottles. Which I have narrowed down to 2 flavours I enjoy. T... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I 100% believe in the power of Tibicos and can no longer imagine life without them. Even during a recent gastritis flare up I managed to get through it by being extra careful with my diet and an ext... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

A friend recommended the product to me because I suffered with acid reflux/heartburn at night in bed. I was slightly sceptical but gave it a try. It absolutely works! I haven't had to reach for the... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cateringeten en -drank leverancier

Info over Tibico Fermentary Ltd

Geschreven door het bedrijf

At THE TIBICO FERMENTARY we specialise in small multiple batch craft fermentation. Our ferments have been carefully developed to taste fresh and amazing whilst supporting gut health and improving overall wellbeing. Every Tibico product is fermented from natural raw ingredients and are free of sugar, sweeteners and additives. Our commitment to quality, sustainability and flavoursome taste is at the core of our culture and ethics and we strive to offer the best in fermented food products. To complement our amazing Water Kefirs, The Tibico Fermentary has created one of its finest ferments. Tibico Kefir Krauts are UNIQUE. Using our primary water kefir we ferment fruits, spices, herbs and vegetables into a rich Kraut to be enjoyed at any table; in sandwiches, wraps and tacos or just by itself on a piece of toasted sourdough. To support your gut health, mind and body, our Krauts are packed with prebiotics and beneficial probiotic live cultures to support your immune system. Our craft fermentation yields both A, B and C vitamins, readily available polyphenols, short chain fatty acids, amino acids and beneficial enzymes. We uniquely ferment using Celtic Salts, adding 82 known minerals into every jar. Tibico Kefir Krauts are a fresh new experience. Dairy free, gluten free and vegan friendly. Join our Tibico community today and experience the benefit

> Craft fermented kefir drinks and krauts
> Promotes good gut health
> Delicious, sparkling and refreshing
> Contains billions of live cultures
> Supports your immune system
> No added sugar
> Dairy Free
> Gluten Free
> Caffeine Free
> Vegan Friendly

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 76% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

I have subscribed to the 15 bottles of…beetroot

I have subscribed to the 15 bottles of beetroot juice which I feel has definitely helped my blood pressure been taking nearly a year now and no plans to stop
Had an issue with delivery phoned up and it was sorted immediately absolutely exceptional customer service
Will continue to buy this 5⭐️⭐️⭐️⭐️⭐️ product

23 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Full Five Stars - Life Changing

Firstly, the heath and wellbeing benefits that I have personally experienced after drinking Tibico are without doubt incredible. I had suffered for decades with the painful and sometimes debilitating symptoms and effects of 'IBS', then a gallbladder removal, and the overall effects of all that on my digestion. I now follow a daily regime of B12 gut shots, Greek Yogurt, natural granola, and an evening drink of Tibico. It genuinely works for me and I would honestly say it has been life changing. This, coupled with Tibico's superb customer care, quick delivery and the confidence that any issues will be resolved properly by the company make this review a full five stars for me.

22 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Julie, thank you for your positive feedback. We are delighted to hear that our kefir has helped you with your IBS symptoms and Digestion. We are so happy to hear that our kefir has been life changing for you. We would like to take the time to thank you for ordering from Tibico. Our customer support team is always more than happy to help. We look forward to any future feedback. Warm regards, Katie, Tibico support

Beoordeeld met 5 van de 5 sterren

Repeated orders because it is good stuff!

I’ve had three orders from Tibico and I’m impressed. I prefer the yellow drinks to the red ones. Initially I found all fermented food and drink a little unusual in taste but this is the first drink I have really enjoyed. I have it every morning before I eat my breakfast and find it is really helping my digestion. The bottles are delivered in a sturdy box and packaged well inside.

21 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Sue, thank you for your wonderful feedback. We are delighted to hear that you have been impressed by our kefir. We are happy to hear that our kefir has helped you with your digestion, we hope you continue to see further improvements in your health and wellbeing. We look forward to any future feedback. Warm regards, Katie, Tibico support

Beoordeeld met 5 van de 5 sterren

Fast delivery and good packaging

Fast delivery and good packaging. Very easy to drink - subtle taste.

17 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Janis, thank you for your feedback. We would like to thank you for ordering from Tibico, we hope you see the benefits and improvements of our kefir . We look forward to any future feedback. Warm regards, Katie, Tibico support

Beoordeeld met 5 van de 5 sterren

Well worth giving it a try

There's a good choice of flavours and I found the ordering was straightforward. The delivery was also quick. Most importantly, it's been about a week and I'm feeling the benefit. I tested it on some foods that would usually cause reflux or indigestion and there was a huge difference. Will definitely continue.

21 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Annie, thank you for your positive feedback. We are delighted to hear that you have been enjoying our kefir and can already feel the benefits of the kefir for your acid reflux. We would like to thank you for ordering from Tibico. We look forward to any future feedback. Warm regards, Katie, Tibico support

Beoordeeld met 5 van de 5 sterren

I 100% believe in the power of Tibicos…

I 100% believe in the power of Tibicos and can no longer imagine life without them. Even during a recent gastritis flare up I managed to get through it by being extra careful with my diet and an extra glass per day of Tibico……….no medications whatsoever! I thoroughly enjoy these fruit water based kefirs, but with the cost being a major factor, I try to limit myself to a maximum of one bottle per day.
Changing the date on my last order was straightforward and the courier on this occasion could not have been more pleasant and helpful.
I also find the regular emails/ blogs most interesting and helpful. Keep doing what you’re doing……..please!!!

11 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Carole, thank you for your lovely feedback. We are thrilled to hear that our kefir has been able to help you with your flare ups. We are delighted to hear that you have had good experiences with our website and have been enjoying our interesting reads on the gut school. Thank you for your loyal customer and we look forward to any future feedback. We hope you continue to see further improvements in your health and wellbeing. Warm regards, Katie, Tibico support

Beoordeeld met 5 van de 5 sterren

This is my second order recently and I…

This is my second order recently and I find the flavours really interesting.The product is always well wrapped in recyclable packaging.I will definitely go on to order more.

17 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Peta, thank you for your positive feedback. We are delighted to hear that you are enjoying our kefir. We hope that you see improvements in your health and wellbeing. We would like to thank you for ordering from Tibico. We look forward to any future feedback. Warm regards, Katie, Tibico support

Beoordeeld met 2 van de 5 sterren

Horrible customer service

Edit- my response to your reply below- no I did not receive any reply from the webchat, and yes that’s the number I called and it does go to voicemail. I suggest you check by calling that number from another phone. I will try to contact you directly again (it’s exactly what I’ve been trying to do). But I doubt I will get through. Would greatly appreciate it if someone can email me instead.

Love the products but the customer service is really bad. I’m planning to cancel my subscription with them just for this reason. I’ve been trying to contact them since last week and haven’t got a reply till today. Left a message on their website, on their chat as well, called a few times but no answer. Today I left a voice message but as usual- no reply. I have no idea what’s going on, but it’s been really frustrating. Such a shame

16 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Bindiya,

we are really sorry to hear about your experience. I replied to your query yesterday via our website chat, and each day we answer all of the messages in our inboxes. The exception to this will be over the weekends, as customer service is only open Monday to Friday.

Please can we ask you to check the phone number you are calling because we currently have no voicemails on our phones. Our customer service number is 0333 772 1780.

We do value each and every one of our customers, and would not want anyone to feel as though they are not receiving the level of customer service they would expect. Please reach out to us directly if we can assist you any further, and we will do our best to resolve any issues.

Kindest regards,
Zoe
Tibico support

Edited reply:

Hello again Bindiya,

this is really strange - I clearly remember replying to you on the web chat because I didn't want to spell your name wrong, so I double checked it.
We also have no voicemails from you.
I am not sure what is happening here but please do accept our sincere apologies for this issue. I will email you directly and hopefully we can resolve things for you.

Kind regards,
Zoe,
Tibico support

Beoordeeld met 4 van de 5 sterren

Love a couple of the flavours

Love a couple of the flavours. My daughter has opened an account for me too. Buying as presents for me. Probably had in the range of 150 bottles. Which I have narrowed down to 2 flavours I enjoy. The others, I took because they were good for me, but not something I looked forward to. Have never had gut issues, so only take because of supposed health benefits. Plus I do not drink a lot of the rubbish made of chemicals. Not perfected making my own yet.
Would much prefer NOT to have loyalty scheme thing. Just have cheaper drinks for all.
Website can be challenging when trying to get the discount.
It would be better if you could buy in shops, perhaps one day . . . .

15 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Christine, thank you for your feedback. We are sorry to hear that you only enjoyed 2 flavours. We offer a loyalty scheme to our customers to receive 10,15 or 20% off their order, this scheme is optional if you do not wish to redeem points, we also offer a subscription which includes a 20% discount off a regular order. If you have any issues with the website, you can always contact our customer support team, who will be happy to help. Thank you to you and your daughter for your loyal custom. Warm regards, Katie, Tibico support

Beoordeeld met 5 van de 5 sterren

Speedy delivery

1 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Thank you Maureen.
We hope you enjoy your order.
Kind regards,
Zoe
Tibico support

Beoordeeld met 4 van de 5 sterren

Take life with both hands

Good Morning
I got wind of your product on Facebook which I don't use much so I bought a couple of cases last week I'll update you on them at the end

I got diagnosed with Ulcerative Colitis in 2019 and had a couple of operations in 2021 to remove all 5' of my large intestine
Im managing great with my stoma bag,

Unfortunately my wife tragically fell down the stairs in November 2024 and was completely paralyzed from the neck down, we got her home from the hospital April till July when she passed away last year,

Ive got great boys and their partners who have been fantastic at getting me back on track again

I've just spent 2 weeks with my family in SA which was wonderful, business class helped me tremendously with my stoma issues, so onwards and Upwards,

So I'm on day 6 of tour product. I suffer from acid reflux which although early days is definitely making a huge difference,

So I've got 2 x 12 cases I take one bottle a day, morning and evening..

So hopefully another hurdle over,

Thanks I will order another couple of cases shortly, nice fruity taste also.

Good luck in your business venture, it looks like your growing it a fantastic rate.

I started my business at the tender age of 19 and sold it out to a large PLC company when I was 40,
I'm 60 now and still got a lot of living to do, anything that helps is a bonus

Life is so very short, enjoy it as best you can

Colin

14 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Dear Colin,
Thank you for your review and for sharing some of your story with us.
Firstly, we are so sorry to hear about your wife's accident and her sad passing. Please accept our sincere condolences.

It sounds like you are doing fantastically well adjusting to life with a stoma bag. Good for you. We are so pleased that our water kefirs are making a big difference to your acid reflux. We are also pleased that you are surrounded by a wonderful family who are supporting you.

Thank you so much for your good wishes.
We wish you the very best with your health and future going forward.
Thank you for your valued custom and for being a small part of our journey here at the Tibico family.
Warm regards,
Zoe
Tibico support

Beoordeeld met 4 van de 5 sterren

The product is great and the customer…

The product is great and the customer service is too. William the Founder is experienced in this field and passes on loads of valuable information

2 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Claire, thank you for your feedback. We are delighted to hear that you have had good experiences. We would like to thank you for your customer loyalty. We look forward to any future feedback. Warm regards, Katie, Tibico support

Beoordeeld met 4 van de 5 sterren

I love the product but......

Update: Tibico have recently responded to tell me of their new website which has explained my problems concerning my deliveries and subscriptions. Hopefully no more problems............................................ I love the product, but not happy about the website or how subscription works. The kefir needs to be refrigerated within 24 hrs of delivery but you do not advise upcoming delivery at least 48hrs in advance, to allow for any changes Date/flavours or quantities to be arranged before actual delivery. When visiting the website it tells me I have no subscriptions or upcoming orders. Last week I had a fridge full of Tibico kefir (20 bottles) whilst also being away for a few days.

30 maart 2026
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Antwoord van Tibico Fermentary Ltd

Hello Jude,
thank you for your feedback. We are pleased to hear that you love our kefirs but are sorry to hear you have issues with the subscriptions. We can see that you had a subscription running from our old website. We have emailed our customers letting them know that we have a new website now, where it is easy to make changes to subscriptions. We asked our customers to place new subscription orders on the new website, as our old website was shut down completely. We launched the new website on 5th January, and closed down the old one on 27th March.

You may have missed these emails, but the reason you cannot see any subscriptions or upcoming orders on the new website is because you haven't placed any yet. Once you do order on there, you can manage your deliveries and make changes easily from your profile.
If you would like to ask any questions or require any assistance with the new website, please contact us directly and we will be happy to talk you through it.
Thank you for your valued custom.
Kind regards,
Zoe
Tibico support

Beoordeeld met 5 van de 5 sterren

It's like my fridge is full of mocktails

I am struggling with some health issues which leave me with very little appetite and eating quantities of kimchi or sauerkraut is out of the question. So discovering a fruit juice kefir has been a game changer. Frankly the range of flavours also brings joy. It is like having a fridge of mocktails to choose from. My order was processed very quickly and arrived as promised. I will be re-ordering soon.

30 maart 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello, thank you for your positive feedback. We are delighted to hear that you have been enjoying our kefirs. We are happy to hear that our kefir brings you joy! I'm sure your gut will appreciate it too! We would like to thank you for ordering from Tibico. We look forward to future feedback. Warm regards, Katie, Tibico support

Beoordeeld met 5 van de 5 sterren

The product is fab... Taste varies each time - as expected.

The product is fab. It's really helped my dodgy tummy. I'd often have a variable outcome if you know what I mean - and Tibico has regulated it somewhat. Sometimes the flavour is more sour than other times - but taking just a small wine glass in the morning before breakfast is fine and a 500ml bottle usually lasts 5 days. Regarding the negative reviews: all start ups have issues. They moved from a very small production to much larger facilities and then also changed software to cope with greater demand. There was a blip with an email being sent out in error about larger bottle sizes - as basically they ran out of the main sizes and their bottle supplier only had 750ml so they used those until the correct size bottle could be procured. An apologetic email was sent out to clarify the issue and my order was based on the full acceptance of their situation. Sometimes you can't win either way - delay orders or give them a bigger bottle while stocks last. Because the larger size bottles were a work around - those who felt short changed by getting smaller bottles obviously were disappointed but giving up on Tibico as a result is sad. The same goes for those who received the incorrect size and a refund. The cost of delivering bottles is expensive so I'd offer just the refund of the difference. All in all I feel brighter and more alert on Tibico. 10 days ago I broke my hip and had emergency hip replacement - so placed an order. It came speedily and my friend brought two bottles to the hospital in Cornwall. So I've had my Tibico fix and hope it helps my tummy get fixed after seven days of anti-biotics. It's a great healthy product and things can only continue to improve... Please note - I have no affiliation to Tibico and I have not been paid to write this. I just care about my health as a vegan and know it has helped. Back to Taunton tomorrow into a respite /nursing home to continue my rehab.
.

6 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Suzanna, thank you for your incredible review. We are delighted to hear that our kefir has has such an amazing impact with your digestive problems. Thank you for your understanding with our teething problems, we have tried very hard to eliminate any issues during our change over with our new factory and our website change over. Thank you for your customer loyalty. We hope you continue to feel the benefits and see improvements in your health and wellbeing. We are sorry to hear about your broken hip, we wish you a speedy recovery. We wish you the very best and look forward to any future feedback. Warm regards, Katie, Tibico support

Beoordeeld met 1 van de 5 sterren

Not for me

Not for me. Ordered a box of six. My husband and I struggled to drink them. They are very acidic and actually gave me an upset stomach for the week that I tried them. To confirm that it was the cause took a week off and was fine, then tried them again and the stomach upset returned. I’ve given mine away.
They are more of a medicine than a pleasant drink. I’ll stick to kefir yogurt.

28 maart 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Sharon, we are sorry to read that you did not get on with our products. We have thousands of customers who do not experience what you have experienced.
Everyone is different, and time to adjust can be different. We always advise to start with a small amount, 100mls, and to gradually increase. Our products are a health drink and can be very powerful if drunk in large quatities initially.
Tibico water kefir and kefir yoghurts are two entirely different products. The fermentation processes are completely different and cannot be compared.
If you refer to the FAQ's on our website we discuss the quantities and advise new customers on our products.
Warmest regards, Mary, Tibico Support

Beoordeeld met 4 van de 5 sterren

No need for Gaviscon

A friend recommended the product to me because I suffered with acid reflux/heartburn at night in bed. I was slightly sceptical but gave it a try. It absolutely works! I haven't had to reach for the Gaviscon apart from once, when I was away and didn't have my usual small glass of Tibico before going to bed. The added bonus is that it really tastes nice. I would have given 5stars but the delivery service has been appalling -arriving at least a day late, if not two, for no good reason.

4 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Jane, thank you for writing a review and thank you also for ordering from Tibico.
We are pleased to read that you are feeling the benefits of our delicious products.
Very occassionally there can be a delay in delivery as with all products and this is down to the courier, which is beyond our control. We do our upmost to produce a first class product for our customers.
Kindest regards, Mary, Tibico Support

Beoordeeld met 5 van de 5 sterren

Subscription set up Tibico is very much…

Subscription set up Tibico is very much part of my wellbeing these days.
Love it 💞
No more indigestion medication or coughing from reflux.
Just a tasty drink each morning to put a Spring in my Step and Engage the Vagus Nerve.

1 maart 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Elsie, thank you for your positive review and thank you for ordering from Tibico and setting up a subscription.
It is wonderful to read that our products have helped with your indegestion and coughing from reflux.
Kindest regards, Mary, Tibico Support

Beoordeeld met 5 van de 5 sterren

Good service and product delivery…

Good service and product delivery arrived as expected,no problems,great.

3 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Roger, thank you for taking the time to write a review. May i also take this opportunity to say 'Thank you' for ordering from Tibico. We look forward to reading further feedback.
Kindest regards, Mary, Tibico Support

Beoordeeld met 5 van de 5 sterren

Love these drinks

Love these drinks - delightful flavours and in generous sized bottles. Much healthier than juice in the mornings and so refreshing.

2 april 2026
Review zonder uitnodiging
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Antwoord van Tibico Fermentary Ltd

Hello Alison, thank you for your positive feedback. We are delighted to hear that you have been enjoying our delicious variety of kefir. We hope you have been seeing improvements in your health and wellbeing with your refreshing morning starts. We would like to take the time to thank you for your customer loyalty. We look forward to any future feedback. Warm regards, Katie, Tibico support

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