changed holiday plans to go to nottingham for spiritbox . used seatview to check where my ticket was that TICKETEK UK suggested and was delighted with what i got . system of booking and paying easy to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I... Toon meer
Bedrijf heeft geantwoord
Tried to book accesible ticket plus carer. The process is very confusing. In error I booked just access ticket. I need someone to assist as im severely disabled. I had to book standing ticket then c... Toon meer
Bedrijf heeft geantwoord
Bit long winded to get registered but otherwise ok but annoying to also have to use yet another different app for my theatre experiences. Next year how will I remember what it's called?
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contactgegevens
Verenigd Koninkrijk
- ticketek.co.uk
3,5
Gemiddeld
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Process of use was straightforward and…
Process of use was straightforward and easy to follow - accepting that sometimes several people are attempting to get some or all of the seats you are in the process of booking.
10 april 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Dean,
Thank you for the positive review!
We are so glad to hear you found the booking process straightforward and easy to follow.
You are absolutely right that during busy periods, ticket availability can change quickly as others are booking at the same time.
We appreciate your understanding and hope you enjoy your event!
Best,
Ticketek UK
Probably the worst app for concerts
I book a ticket, it doesn't show on the app and you cant physically pass it on ( present for someone ) until just before the gig. Pretty useless app tbh!
12 april 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi M,
Thank you for your review.
We are sorry to hear about your experience. Tickets are typically released no later than 3 working days before the event date, which is why they may not yet be visible in your app for you to transfer.
If you are still unable to locate your tickets after this timeframe, please contact our customer service team and we’ll be happy to assist you further.
Best,
Ticketek UK
Easy to book
Easy to book. Got the seats that we wanted especially as it was an accessible seat.
9 april 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Kathryn,
Thank you for your review!
We are so pleased to hear the booking process was easy and that you were able to secure the seats you wanted, including accessible seating.
We appreciate your feedback and hope you have a fantastic time at the event!
Best,
Ticketek UK
Antwoord van Ticketek UK
Hi Paul,
Thank you for the positive review!
We are glad to hear you found the process easy and uncomplicated.
We appreciate your feedback and hope you enjoy your event!
No tickets
**update we finally got the tickets through 24 minutes before the show was due to start!**
We’re due to go to Gabby’s dollhouse in Birmingham tomorrow and the tickets still aren’t available. Worried about letting two children down!
6 april 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Natalie,
Thank you for your feedback, and we are really sorry for the worry this caused ahead of your event.
We completely understand how stressful it must have been, especially with children looking forward to the show.
We are glad to hear the tickets did come through in time, but we appreciate this was far from ideal.
Your comments have been shared with the relevant team so we can continue to improve the timing of ticket delivery.
We hope you all had a wonderful time at the show.
Best,
Ticketek UK
still no tickets for event today!!!
Booked tickets for Gabbys dollhouse in Birmingham Tuesday at 1.30 I still havnt recieved tickets and it’s a day and a half away really stressing especially with it being Easter weekend can’t get hold of anyone
Update- the event is today and still havnt recieved any tickets really not happy
5 april 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Sammie,
Thank you for your feedback.
We are very sorry to hear how stressful this experience has been, especially so close to the event and over the Easter weekend.
We completely understand your concern, particularly when it involves plans with children. This is not the experience we want for our customers.
As we are unable to review booking details publicly, please contact us directly with your booking reference and we will ensure this is looked into as a priority.
We sincerely apologise for the inconvenience and worry caused.
Best,
Ticketek UK
It was pretty easy especially for the…
It was pretty easy especially for the older people.
31 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Barry,
Thank you for your review!
We are really pleased to hear you found the process easy to use, especially for our older customers.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Ticket finally arrived the night before
I bought a ticket from this company back in November 2025 for a Josh Groban concert on 1st April 2026. It is now the day before and i am stressed. No ticket on the O2 App, signed up for AXS, nothing . No way to contact anyone. What a disappointment . Why on earth do we have to go to another site which causes just more angst. How do we now get these tickets which i have paid a lot for .
31 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Thank you for your feedback!
We’re sorry to hear about your experience. Unfortunately, there were some delays with ticket releases for this event; however, our customer service team has been working to keep customers updated on the status of delivery throughout.
All tickets for this event have now been released. Please reach out to us directly with your details so we can look into your booking and see how we can assist you further.
Kind regards,
Ticketek UK
Antwoord van Ticketek UK
Thank you for your feedback! We're pleased to hear you found the process quick and easy to use. We hope you have a great time at your event and look forward to assisting you again in the future.
Best,
Ticketek UK
Ticketek UK
Despite contacting Ticketek UK via various methods and being told it will be there in the next few hours, they have not released my ticket into their App or The O2 App and my concert is just over 24 hours away. I would not recommend using this company as accessing my ticket - which was bought and paid for 6 months ago is proving impossible!!!!
31 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Thank you for your feedback!
We’re sorry to hear about your experience. Unfortunately, there were some delays with ticket releases for this event; however, our customer service team has been working to keep customers updated on the status of delivery throughout.
All tickets for this event have now been released. Please reach out to us directly with your details so we can look into your booking and see how we can assist you further.
Kind regards,
Ticketek UK
No problem with booking
No problem with booking. Straightforward and quick
27 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Thank you for your feedback! We're glad to hear your booking experience was straightforward and quick. We hope you have a fantastic time at your event, and we look forward to assisting you again in the future.
I have still not heard back and have no…
I have still not heard back and have no tickets for my event on 1st April. I downloaded the O2 app as reeuested bu no tickets available!!
19 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi, thanks for taking the time to leave us a review.
We're sorry to read that you have not had a good experience with us. For o2 events, tickets are released at least 3 days before your event date.
This may be the reason as to why you cannot download your tickets yet. In the meantime, we have requested further information from you, so please respond when you can.
We hope you have a good time at your event.
Best,
Ticketek UK
This has been a great experience due to
This has been a great experience due to the clear communication and efficiency throughout the process. The company demonstrates strong organisation, responsiveness, and a clear commitment to customer satisfaction. Overall, everything has been handled smoothly and professionally
9 november 2025
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Baz,
Thank you for the positive review!
We are so delighted to hear you had such a positive experience and that our communication and efficiency stood out.
It is great to know everything felt smooth and professional throughout.
We truly appreciate your kind words and hope you enjoy your event!
Best,
Ticketek UK
Bit long winded to get registered but…
Bit long winded to get registered but otherwise ok but annoying to also have to use yet another different app for my theatre experiences. Next year how will I remember what it's called?
20 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi I am the borg,
Thank you for your review.
We are sorry to hear the registration process felt a bit lengthy and that using another app was frustrating.
We understand how managing different platforms can be inconvenient.
We appreciate you taking the time to share your experience.
Best,
Ticketek UK
Easy to join the site and obtain tickets
20 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Pauline,
Thank you for your review!
We are glad to hear you found it easy to join the site and get your tickets.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Had great experience getting tickets…
Had great experience getting tickets with a presale code after 5 minutes was choosing my tickets straight in basket through to pay then email confirmation all done would recommend to buy tickets
19 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Gillian,
Thank you for your review.
We are delighted to hear your presale experience was smooth and efficient, and that you were able to secure your tickets quickly.
It is great to know everything from selection to confirmation went seamlessly.
We really appreciate your recommendation and hope you have an amazing time at the event!
Best,
Ticketek UK
Antwoord van Ticketek UK
Hi Edmund,
Thank you for your review!
We are so happy to hear you found the ordering process easy and were able to print your tickets without any issues.
We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Always a great and easy experience
Always a great and easy experience
17 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hi Benjamin,
Thank you for your review!
We are delighted to hear you consistently have a great and easy experience with us.
We really appreciate your support and hope you enjoy your next event!
Best,
Ticketek UK
Very easy to Book
17 maart 2026
Review zonder uitnodiging
Antwoord van Ticketek UK
Hello and thank you for your feedback! We're really pleased to hear that you found the booking process very easy. We aim to make everything as simple and straightforward as possible, so it's great to know this worked well for you.
We hope you enjoy your event, and we look forward to assisting you again in the future!
Best,
Ticketek UK
Antwoord van Ticketek UK
Hello Tracey,
Thank you for your review! We're really pleased to hear that you find the platform easy to use and that accessing it is straightforward.
We appreciate you taking the time to share your experience, and we hope you continue to enjoy using the service. If you ever have any feedback or suggestions, we’d love to hear them!
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