TicketQuarter Reviews 

Shocking service - disgusted.
Having tried to buy ok a carer ticket for Comicon (with plenty of notice) - I fill in all the needed details - tell them about the date if event (as they say to do if you think it’s close) etc
Had it bounced back for more info - sent back with update same day (still within time)
Then radio silence - a joke - tried calling 35 min queues etc - emailed twice etc no replies
I had to therefore rather than lose all the monies on pre paid transport etc buy two full face price tickets to the event.
Imagine my disgust when returning g from the event this lunchtime (the event was v poor tbh and many others said the same who attended) to find the email allowing me to buy said ticket…. It was sent mid afternoon if the last day….. shock….
I have emailed gif a refund of ONE ticket - response…. Appalling and no refund etc etc etc
No thought for costs or politeness or care
No admittance if slack behaviour or doing things wrong

I wouldn’t touch them with a bargepole - disgusting attitude to a disability problem - they do not care - make it almost impossible to get things done - a v poor booking system - and shocking staff

Avoid at all costs
My bank will deal with this rubbish

Do not support this business in any way
The dvd t was total pants
Overpriced entry to frankly a marketplace of tut that was all freely available from Ali express - Temu - ebay etc for less

Avoid
Avoid
Avoid

Staff are friendly and so helpful, even if they can’t do something they will explain alternatives.

No fuss bought tickets twice .. easy refund within minutes.. pleasant and polite!

Could not remember my log on details and my attempts to reset locked me out completely. Emailed customer services who responded within minutes and had it all sorted and working perfectly with two emails. Tickets booked and an happy customer. Thank you.

Spoke to a lady on the phone who was really lovely and helpful, great customer service:)

Great service, was able to book additional seats together after the first booking, very helpful, well done 👍

The agent I spoke to, I think her name was Sophie, was very patient with me when I had trouble inputting my details. Thank you so much.

Huge thanks to Sophie for such amazing and sensitive call handling when booking tickets today. So kind and very efficient. Could not ask for more.

Brilliant help booking OYE from the wonderful Tim. He was so nice and helpful. Highlt recommemded.
Thanks
Sheila

Ticket Quarter is the official ticketing mechanism and box office manager for several venues in Liverpool and North-West England, including the M and S Bank Arena in Liverpool.
I experienced an IT issue (not Ticket Quarter’s fault) when trying to buy Gig tickets online on 28 May 2026.
I therefore rang Ticket Quarter and spoke to Rebecca who enabled me to buy the tickets I wanted direct by phone.
Rebecca assisted in provided pricing and seating options available at the M and S Bank Arena and I obtained excellent seats with Rebecca’s help.
Rebecca was very personable, professional, efficient and friendly; Rebecca provided excellent customer service, and it was a pleasure to be assisted by her.
I was also assisted by one of Rebecca’s colleagues (Tim) in April 2026. Tim helped me with an issue relating to delayed provision of tickets by a third-party provider (not Ticket Quarter) for the same venue. Tim explained how substitute tickets could be obtained from the Box Office at the venue by providing proof of purchase and ID. Tim’s level of service was also excellent.
I know several other ticket providers are very difficult to contact other than by digital means (AI and messaging). This is certainly not the case with Ticket Quarter which employs top quality customer service staff to whom customers can speak. Issues are immediately resolved by their great staff.
I recommend Ticket Quarter (and not third-party providers) as the best option for potential customers wishing to buy tickets for Gigs and Shows at the M and S Bank Arena in Liverpool and thank Rebecca and Tim for brilliant recent help provided to me.

Very responsive customer service and care. The team were very supportive when a change had to be made to a ticket booking - very impressed with the service.

I chose to book my ticket by phone today (Friday 15th May) at about 4.45pm. The gentleman who responded promptly couldn't have been more helpful as I had some issues putting card details in and then lost the call. But he rang me back and emailed me - and I'm sorted now!

I had to swap over some entry tickets for Liverpool Comic Con in October 26 and had previously been told I couldn't do it and had to upgrade to a weekend ticket. I thought I would try again, and I got through to Danny. He checked with a manager, and swapped them from Sunday to the Saturday which meant we could buy a ticket to see Kit Harrington. Danny is an asset to your company! Full 5 stars. Maybe the 1st person I spoke to should sit with Danny to learn how to do the job properly! Again, many tanks Danny. You are a star!

I honestly don’t know where to start, Danny from M and S Bank Arena Liverpool ticket line was just amazing from start to finish. I called up to get accessible WWE tickets for my brother (who has Down syndrome) and Danny was so patient with me from start to finish.Seating is always hard to imagine over the phone, but he actually drew a map and circled three different areas just to show me exactly where we'd be and sent them through email. I asked about 100 questions, but he stayed super kind and patient the whole time even though it took a while he remained patient and kind. I usually get really anxious on the phone, but he honestly went above and beyond. He even waited while I hunted for my brother’s access card and helped me find my access number when I was unable to find mine. Dan seriously deserves a raise.

They’ve been really quick to respond, literally the next day, and their responses to my questions have been well detailed and helped me understand what I needed to know

What a load of rubbish, cant actually purchase tickets through this site. USELESS, tried different logins, different PCs, everything, but to no avail.

Very pleased with quick positive response to our request. Much appreciated. Thank you.

Crap company, no le way to give refunds for unforeseen circumstances. Won't refund or re-enstate cancelled tickets. Took £120 of my money when found out I was going to have operations. When my consultant said it won't be till 2027 they wouldn't let me carry on with my payment plan. Will never buy from this company again

Booked the wrong ticket and only realised the day before the event. E-mailed Ticket Quarter and they got back to me and sent an amended ticket within 10 minutes. Excellent customer service!