Top marks for Eli
I would like to praise Eli at the London Palladium for her assistance and kindness when I visited the LW Theatre to see Madonna on the 13th February 2020. I am a access customer for the group have have been helped many times before by the team but for this show booking was not done through them but another ticket agent. Because of the high interest in the Madonna Madame X shows, I was only able to get a normal single seat in the upper circle... Eli spotted me struggling up the stairs and was kind enough to move me to a more comfortable seat with a fantastic view, I even got a fist bump from M herself as she left the auditorium during the finale.
This kind of customer service really stands out, professional, kind and delivered with a friendly smile = top marks.








