TicketSource Reviews 

Absolutely fantastic customer service and response times would highly rated! Thank you!

Knowledgeable, helpful, easily understandable advice. Patient. Good response time to enquiries.

Katie was very helpful especially when I got really stuck. She took over and found a solution to my problem then did it all for me.

A prompt reply and solution found quickly.

staff knowledgeable efficient and helpful. resolved my issue very quickly

Easy booking process and communication. Really fast response time to a query and an issue was very quickly resolved.

Thank you

I use my phone for everything - I’m not a dinosaur I prefer to be a unicorn !
I ordered the tickets which I was proud of myself, trying to save to a wallet then they disappeared 🙈🙈🙈
I found the email address for ticket source explained what happened and within 20 hours all is well and I have them saved in my pictures.
Chloe was lovely and sorted them out straight away -thank you Chloe ✅

Really easy interaction both buying the tickets and then obtaining a refund when there was a computer glitch and the transaction went through twice.
Refund issued within hours of glitch.

A very rare system error resolved quickly by the Ticketsource support team. Excellent service.

I lost my booking due to me incorrectly inputting my e mail address and Chloe found it for me. It took all of two e mails and ten minutes. I had been searching all my e mails for a month beforehand. Excellent service and I cannot fault.

Easy to use ticketing system for us as a charity running occasional events. Helpline/helpdesk super responsive to queries and requests.

Ticket source feels like a human focused ticketing company. They are efficient and very keen to help its customers. Better than any other ticketing company I’ve dealt with. Excellent.

Lost my tickets to a concert I had booked and sent an email and they responded within 10 minutes and resent my tickets. Really efficient and helpful.

Great experience with Ticketsource. Booked tickets for Othello at Grimsthorpe Castle in July but didn’t receive a confirmation or e-tickets. Contacted the Support Dept, who replied straight away, on a Sunday, to confirm that my email address wasn’t correct but all my details were available and they were able to amend my details and forward the e-tickets. Would highly recommend Ticketsource

I emailed ticket source Sunday evening about missing tickets, automatic response immediately. By 9.45 Monday morning problem was resolved by Shane and I received my tickets. Perfect!

Olivia was really helpful and quick to resolve my query

We had a situation that caused an issue with a couple of bookings in an event a year ago. This time I wanted help to try and mitigate this problem for this year's event. Kate was a great help with a couple of suggestions that I hadn't thought of. Her expertise will help to protect us from future issues. Thank you so much Kate.

Got in touch pretty quickly and gave me great advice to sort out what I was trying to do!

The venue postponed our show on June 25 due to the heat alert. I got a timely email from Ticketsource to let me know this would be happening, and then a second email confirming the new date. As I couldn’t make the changed date I needed a refund; I contacted TicketSource to let them know this, got my refund within a couple of hours and an email to confirm this had been done. So much better than other ticketing service providers that make it almost impossible to contact them, and can be very slow (and require multiple requests) to sort out refunds.

Great service from TicketSource team. Sorted my issue really quickly. Totally recommend.