Tikamoon UK Reviews 

My second time ordering something from them. Good communication throughout, very well packaged and straightforward delivery. I like the good quality materials and stylish design.

Lovely candle holder, really nice. Excellent customer service. Would definitely buy again from this company.

Ordering was simple, tracking was easy and delivery was great. The furniture was delivered to the room of our choice and all packaging taken away. The delivery guys were very polite and took great care not to leave any mess. The furniture is beautiful.

Very disappointing. I had enquired about a unit which was £1000 with a 10% discount, making the unit £900 but the delivery was 4 months. I enquired with customer service who said it should be dropping to 10 weeks very soon, so I could keep an eye out and order then. Which I did. When the delivery time dropped they added a £50 delivery fee. On enquiring they would not honour the price in enquired at. Unfortunately I, as any other customer, am not willing to pay an extra £50 a mere few days after enquiring about the product.

Tikamoon’s logistics are a mess. I am still waiting for items I ordered a month ago. The first parcel was lost, and the second was held up by customs.

I did receive one parcel from the first order, however, it arrived shattered into pieces. They sent a replacement, but I returned it because it was poorly crafted.

The stars are for the customer service team, who have been quick to respond, even when they had no updates to provide.

I was kept fully informed re the progress of my order despite it taking a loooonnnggggg time. This was unusual for me as all my previous purchases where delivered quite quickly. My sideboard wes incredibly well packed and arrived by 2-man delivery to the room I wanted. I did have to do the unpacking myself. heavy duty cardboard, polystyrene spacers, edge support etc. The sideboard looks beautiful---it brings me joy everytime I look at it.

Thank you Lucie for the support and making things seam seamless! Much appreciated

I have never had such a frustrating delivery experience.

I purchased a sideboard (£799) and a vase (£150), and I specifically paid an additional £70 for Tikamoon's premium delivery service. According to the service description, the furniture should be delivered to the room of your choice, unpacked, inspected, and signed for.

Instead, I received a call from BJS Home Delivery before delivery informing me they would not deliver anything above the second floor. I explained that I live on the third floor and that leaving a large sideboard on the second-floor communal landing would literally block the communal hallway. The manager was dismissive, refused to listen, and ended the call while I was still trying to explain the situation.

I contacted Tikamoon, who told me they would contact BJS Home Delivery and ask them to complete the delivery to the third floor. When the delivery team arrived, they completely ignored this. They were rude, aggressive, and unprofessional from the moment they arrived. They left the furniture in the hallway, then attempted to take it back, shouting that I had to immediately decide whether I was accepting or refusing the delivery. When I explained that Tikamoon had contacted them regarding the third-floor delivery, I was simply told, "I don't care. I don't work for Tikamoon."

Tikamoon then distanced themselves from the issue, saying it was the courier's responsibility. When I contacted customer service again, I was told I would have to pay another £10 for third-floor delivery—something that was never offered as an option during checkout. Why advertise a £70 premium delivery service that promises delivery to the room of your choice if that apparently isn't included?

After around 30 minutes of arguing and several phone calls to their manager, the delivery team finally agreed to bring the furniture upstairs. Even then, they simply left everything in the middle of my living room. They did not unpack the items, did not inspect them, and did not allow me to check everything before requesting a signature, despite this being part of the premium service I had paid for.

As a result, I later discovered that the vase was broken and the sideboard has a scratch.

To make matters worse, I submitted a formal complaint to BJS Home Delivery, and they never even bothered to respond. No acknowledgement, no apology, no follow-up—absolutely nothing. That level of customer service is unacceptable.

This entire experience has been exhausting and incredibly disappointing. I paid extra for a premium service and received the complete opposite: poor communication, misleading information, aggressive behaviour, damaged goods, and a service that failed to deliver what was advertised.

I will never purchase from Tikamoon again, and I certainly cannot recommend BJS Home Delivery. I also intend to escalate this matter further, as neither company appears willing to take proper responsibility for what happened.

I also woud like to re iterate ,after reading Tikamoon response, that the option to deliver to third floor proposed by the chat agent customer service was not an option at checkout and 70quids is enough to deliver to a third floor. They did not offer any sort of compensation for the stress and that to me is bad costumer service. I am done with my review and wish them the best of luck with the rest of their experience hopefully no one else has to go trough this kind of experiences.

Great Furniture
Purchased console table and two bedside tables. Furniture is lovely, delivery was excellent. Would definitely recommend Tikamoon.

Tracey was very helpful and resolved my problem

Never received the item it been almost month had some tracking but not much help

Excellent communication and customer service. Tracy friendly and helpful and resolved issue with speed and reassurance. Cannot fault Tikamoon for their consistent approach to delivering excellent customer service. Thanks

The furniture is beautifully made. The website is great and everything was delivered in the timeframe they said. I think I ordered furniture that might be a bit too big for it's intended purpose but Lucie from the online chat assured me that returns could be made within 60 days with no issues, which has been very helpful.

Huge delay in delivery of our sideboard. Stuck in a warehouse? Also the quality is below par with the front always faĺling off. Will not be using again

Beautiful piece of furniture that came already made up. Solid and expensive looking. Would recommend 🥰

We are delighted with our new Gaby garden furniture. It is excellent quality, very sturdy and a good weight so won’t move around, as it can get very windy where we live. It looks very smart & modern. The delivery company were excellent. They were very polite and friendly, kept us informed of progress and delivered to our chosen place.

Ordered garden furniture which seems nice but yet to be able to get it out of the packaging which is completely over the top - loads of plastic and I’m now left with a huge amount of non sustainable waste. Also included a massive piece of wooden board that it is going to cost me to dispose of.

Easy to navigate website, lovely garden furniture made from woods and metal which is what I was looking for. A little more expensive than I was planning to spend but the tabel and chairs I bought I feel were very good value as they're beautifully constructed from sustainable teak and metal, elegant designs and fantastic durable quality - should last for years. Items chosen had a 4 week wait for delivery (as told when ordering) - they arrived on the day/hour they said they would. Well packaged however wish all the packaging was cardboard/paper and more recyclable (only apx 14% plastic placed in recycling bins is actually recycled).

I wanted to cancel an order and I phoned and spoke to a member of staff Lucee. I was so impressed by Lucee’s professionalism, customer service and lovely manner. It was such a refreshing change these days. She sorted the cancellation out very quickly and sent me written confirmation. Thanks Lucee for all your help.

Great quality and style. I ordered the Bodi solid oak column and sideboard.

My experience with the delivery of the products was also really good. The goods came quickly with clear tracking and a three hour window timeslot.

I contacted Munro in the customer services department with a query and they resolved it quickly and I was very satisfied.

Excellent service overall