ROCCIA Reviews 

Amazing showroom with a splendid selection of the finest tiles and products one can offer accompanied by the most helpful customer service by irfan at the front desk

What can I say! Absolutely AMAZING from beginning to end. Mark is the kindest man ever! He took the time to get me the perfect bathroom design. Without his input I would have been lost. Just 100% customer service, patience and such an asset to the service! I thank you with all my heart….but is his absence Gavin was just as wonderful….what a dream team!

We have bought thousands of pounds worth of tiles from Roccia over the years and the guys are great at helping you choose colours and tile sizes when you are stuck for inspiration. Just bought some for our lounge area and Ishy was great giving us a discount for being a very regular customer. They have the most beautiful tiles available.

We travelled up to Preston from Manchester especially to visit Roccia and we were not disappointed. What an amazing place! I could spend hours in there. Fantastic choice and quality tiles. You can't not find what you are looking for in here. I can't recommend highly enough. Ishy was extremely helpful and patient, customer focused, very honest and knows his stuff. Thanks to Ishy for helping me make a decision that I'm really happy with!

Maxine & Marcell from Manchester

Ordered some lovely tiles today assisted by Ishy who was very helpful and amusing he’s a great asset for Roccia highly recommended.

Unfortunately we had a few bad experiences with Roccia over the course of our 2 bathroom projects.
Firstly, our tiles were over a month later than the date we were initially advised, and we weren’t informed of this until a couple of days before they were due to be delivered
- when we were sold the tiles, we were informed that any unused ones could be returned for a refund, it turns out you can only get a refund if the tiles are stock items and not ordered. We were not advised of this at any stage until it was too late.
- when we did return some of the tiles we’d ordered that had been stock items, we were charged a fee for the return - I think it was around 15% of the cost of the tiles. Given that we’d spent over £3k on tiles and encountered a lot of problems with them, I was very disappointed that not only were we charged this fee, but it was hidden away in the small print of the receipt. When you encourage people to order extra boxes of tiles ‘just in case’ you should really also tell them about your returns policy

Ishy was our sales person!

Knows his stuff, friendly, super helpful and will be a returning customer.

Thank you :)

From sending a message on Instagram, to a very quick response from Scott, nothing was a problem, honest advice was given and he was super helpful with wonderful customer service! I have ordered from Roccia before and the tiles are absolutely stunning! ✨ I look forward to receiving my next lot of tiles. Thank you!

Bought some beautiful tiles today! Excellent service, not pushy at all, just incredibly helpful. I would highly recommend Ishy who was friendly, approachable and got our order sorted without any fuss at all. Thank you, highly recommend.

Returning customer this time we dealt with Maz who was most helpful in finding us the right tiles at an amazing price. There is so much choice it's easy to get bamboozled but the friendly staff are always there to help you design your project, this time we are re vamping the garden with porcelain non slip outdoor tiles there is a fantastic range to choose from. And a price point for all budgets, dont be put off by the expensive looking showroom the price range is extremely competitive and nothing is too much for the Roccia staff. Maz even showed us his own garden project to help us with our design.

It’s not often you go buying anything and deal with excellent customer service all the way through the experience.
Roccia Preston did just that today, when buying a large number of tiles and all that goes with them.
Zain was very friendly, helpful and couldn’t do enough for us. Even helping load the van. His colleague in the warehouse was equally accommodating, and good fun despite only just moving all of the tiles we were buying.
We had to visit their warehouse by the docks to complete our order and again we were helped load, with a smile.
Given how hot it was, late on a Sunday afternoon, credit should be given to all the members of staff we encountered.
Thank you.

Great support from Ishy today, very patient with me and great knowledge of what tiles would be appropriate for what I wanted

Always a great experience buying tiles. The fourth bathroom we are redesigning with Roccia tiles.

Thank you Rahil and the team for your hospitality, advice and great price.

Andy, Sandra, Jenny and Matt

Amazing service by non other than the man himself Ishy. Treat me like family. Would definitely recommend.

Service was good today from Ishy very helpful & friendly . Would recommend both the shop & the salesman

Came to your beautiful tile shop and Maz was very helpful. Thank you

Have dealt with Tilemart/Roccia through three bathrooms, a kitchen and now a utility room. Service is always great and the showroom is incredible.

This time out was looking to match the tiles from my kitchen floor and Irfan was a lifesaver. Could not be more helpful and seems to go out of his way to provide brilliant service.

Always my first port of call for tiles even though it is now an hours journey from Liverpool.

Great customer service both by Ishy in the trade sales, and the Guys at the distribution centre. The best part was discovering how eager all the staff were to find a solution immediately it was discovered the product ordered was actually out of stock. We judge companies by how they react when things go wrong. This is a great company.

Amazing customer service by Shiraz couldn’t fault it in any way! Showed me all around the shop and helped decide which tiles would be best suited for the bathroom I liked. He was very patient and polite . Knows how to deal with customers demands. Would highly recommend!

Today I came into your showroom and was met with a guy called Michael Rust, what a helpful guy, he guided me about all the information I needed to tile my kitchen, was very helpful and most polite