Tilezone - The Home of Leading Tile Brands Reviews 

Ordered over 18 boxes of slate split face tiles to do a wall in my home and noticed a few tiles were a bit rubbish finish and even some broken, but because I needed a few small pieces I made it work. In the end I needed to order a few more boxes to finish it so I paid the ridiculously high £46 delivery fee again and arranged for it to come on a day I would be in. To my wonderful suprise, they decided to deliver it a day early when I wasn't in. When I got home from work I noticed they had just left them on my porch in the rain and when I inspected the boxes I'd received an entire box of broken tiles again!!!

I emailed customer service and it was always a long waiting time between responses, even times I'd have to chase for a response. When it was all said and done (over 2 months after the first email) they said I could have 20% off my next order.... No thank you, Avoid at all costs as they have the worst service and sub par quality

having spoken with staff it was quite clear
That my replacement tiles were sent and by no means were Tilezone to blame
For the delay
This was fault of the courier
There for please do use Tilezone for purchases I’m sure they will do there very best to make sure delivery times are met

The Tiles were excellent Value and the Delivery was prompt. Two Tiles were damaged and after submitting photographic evidence and after a couple of phone calls the replacements arrived as promised.
Overall the Customer Service experience was very positive and they worked to rectify the situation quickly enough to avoid any delay in completing the job

Tiles were delivered on time, the driver was very competent and professional. Would recommend.

Items arrived broken, they argued about sending replacements which reluctantly they did after days of me chasing, for them to also be broken. If you want a decent level of service and your items in one peice, shop elsewhere.

We have been building a large house so needed tiles for many rooms. Found his company online after checking numerous websites and local stores. They were most competitively priced. Travelled an hour to Blackburn where they are based due to this. The service was excellent - Suleman had great knowledge of tiles and was friendly and helpful. After delivery we required various quantities of more tiles. Suleman was always helpful and sent more tiles as we needed. This company has been a pleasure to deal with and would highly recommend.

Phenomenal service . The product was great. The helpfulness and consideration from staff was outstanding they went above and beyond to ensure I received a perfect product in the time line required, whilst keeping continual communication. Can not fault anything about them. Definitely recommend using only this firm.

My name is Tracy Myers and I've just placed an order with Ibby. I have never known anyone more helpful than he has been today. I was struggling to get hold of a specific time, I needed 84 for Tuesday morn but I missed the cut off date for delivery, but he has sent over backwards to get them to me for Monday. Absolute star. Thank you Ibby, much appreciated. I wish other companies had staff like this. One happy customer 😁

I chose polished porcelain tiles! Good quality product at a fraction of the cost . Delivered on time with no issues whatsoever and fantastic customer service. Definitely would use the company again.

Bought the Living Grey tiles as a substitute for Tekno from Topps Tiles, although slightly darker. However they do a slightly lighter one Living Cen, which is not featured on their website. They kindly sent me samples for both. Although worried initially re: quality and buying from Internet, the tiler I used said they were excellent, and they look fantastic. A superior quality tile from Tilezone at a third of the cost,

Just as a side note, Beware dodgy sales practices at Topps Tiles. They raised their price of the Tekno tile twice within a couple of weeks in October 2018, just so they could halve the inflated price in a so called "sale" December 2018. When I queried the price rises they cited manufacturing/logistic issues.

Fantastic service, great product, will definitely recommend and use again.

Ordered light grey quartz floor tile. Great price and quality. Customer service second to none. Mohammed arranged an out of hours delivery at a very reasonable price and communicated throughout the whole process. Couldnt ask for a better service. Would def recommend and use again

High quality, natural stone, riven-faced mosaic tiles with few imperfections which made them easy to work with and I achieved a good result, even as an amateur.
I had to wait some time for delivery, but I was kept informed and the wait was worth it as these tiles were about 1/4 of the price I've seen them on the High Street.
Thank you Tilezone!

Can't complain about Tilezone, quality of the tiles were excellent, customer service and updates were very good also, would reccomend and always use Tilezone, there prices are way cheaper than high street shop for the exact same tiles
Thanks Tilezone

Excellent telephone customer service. Easy to use website. Regular updates via emails Prompt delivery. Tiles look great installed in our new loft conversion ensuite. Consistency is a great mark of a company. Highly recommended.

Very high quality tiles. Delivery was quick and hassle free. Bought more than 130 tiles, just a few slightly broken. Staff were very friendly and replace them in no time. Strongly recommend

Excelent service, Excelent staff, Excelent tile, would highly recommend.

James -BRISTOL

Super fast delivery at no extra cost, beautiful, quality tiles so much cheaper than elsewhere. Highly recommended. Will use again

Very good service opened up for me to collect tiles good value and very friendly

Beautiful tiles, got them on time
Customer service was 5* also
Thanks again