Tilezone - The Home of Leading Tile Brands Reviews 

Fast deliveries and great quality. Very happy.

Shocking customer experience. Paid for next day delivery and when the tiles didn't arrive they lied to me and fobbed me off to the courier company. Do not trust

Highly recommended, the communication was great and customer service excellent. The tiles arrived on time and delivery was safe. The product is lovely, great value and I am really pleased with the finished result. I will be returning for my next project.

The tiles were just what I wanted but on the first delivery of almost £1600.00 four were damaged. Despite reporting it to the diver on delivery, I still had to pay in full for a further two tiles, including delivery. These also arrived damaged. These tiles were expensive and very thick so had to have been dropped. Although Tilezone offered to send two more free of charge, I had to cover delivery. I refused. Be careful as their courier will not accept responsibility even though they are made aware of damage.

Just got my tiles delivered not one broken tile over the moon thank you tile zone and great looking tiles

I ordered some tiles recently, they were delivered on time and not a single one was damaged. I would definitely use this company again.

Great service and on time and looking towards the future for others

Excellent product, delighted with how our kitchen floor tiles look.

Excellent service
Was a little dubious when I read some reviews on here after my order .
But everything was delivered on time and exactly as ordered .
Very good price
Would use again

Great service, delivery & product.
Would shop from them again.

I recently bought tiles from TileZone. My kitchen worktop is a sparkling black, so I was searching for similar granite. After trying multiple providers and failing to find a match in both price and quality, I discovered TileZone. They made it easy to find the right product, offering both great quality and price. I highly recommend them. Excellent service and timely delivery.

Excellent choice, excellent quality, and excellent value for money. Tiler was very complimentary of what we had picked and how good the tiles were to work with.

Order number: 33564MO
Order placed on 20/06/2024 delivered 21/06/2024, order arrived damaged, contacted you via email and telephone, you don’t answer or reply, when we finally managed to get through you asked for pictures your courier already took and after 2 weeks you finally arranged collection of broken items (which you did not confirm with us, so your courier collected without consent from the driveway as per video footage) and you have still not issued a refund, or been in touch, it’s been nearly 3 weeks. As of Monday we will be seeking the payment and compensation via a county court claim, along with all costs we have incurred for tiler and delays as well as cost for time spent contacting you to try to resolve with an evidenced log of all ignored communication attempts to you.

Found the exact tiles I was looking for. These had been discontinued elsewhere so I was delighted to find tilezone still had some in stock. The delivery arrived on the day I had asked for (I ordered in Feb and tilezone kept them until April for me) and the driver helped me inspect the delivery as I’d been advised to do by tilezone. The bathroom is now beautiful and I couldn’t be happier.

Do yourself a favour & pay the extra to use a supplier that isn't hopeless with customer service like these 🤡
My 64 tiles were delivered & as per the email received I checked for damage & anything missing before the delivery driver went. However as I started using the tiles a few weeks later I got to the bottom of the 1st stack of tiles & found a rogue pack, completely different tile which has left me short of 4 tiles. I contacted the company asking for a replacement pack & firstly was told "we can't just send out free replacement, we need to investigate further" I never asked for anything free!
Never heard anything further so chased again to be told "we don't recognise those rogue tiles & need to investigate" All the while I've got an unfinished bathroom & an unhappy customer.
Absolute dreadful customer service, avoid like the plague

AVOID LIKE PLAGUE!!! I'd give zero stars if it was an option! Ordered 8 tiles for a little over £200 delivery driver came 1 day and said tiles wernt on van he then cane day after rung me while I was on my way home from work saying he'd out then on drive I arrived minutes later he put them on drive and went no signing no time to check etc when I went out later to fetch them in they were all smashed tilezone wouldn't answere emails and calls so I whatsapped them obviously tried denying so I sent cctv footage of it all and not getting completely ignored!!!! DO NOT USE THIS COMPANY

Very good service from tile zone. I would definitely recommend them and also buy from them again in the future. Thank you very much tile zone for your excellent service!

Deserve 0. Pallet arrived, driver left before I could open as he was blocking road. Loose tiles that they didn’t bother to wrap split in half . In boxes , more breakages with a fair few chipped at corners. Split face tile with full corners chipped off . Yellow bond used to fix white quartz together stands out like sire thumb to face on half the order. Very shoddy quality. Asked could I get replacement, much delay, had to escalate to paypal claim but now have to pay courier to return their poor quality items to receive. Delay delay delay with communication. Should have shopped locally !

Great service and communication from order being placed to delivery

Purchased some amazing bathroom tiles which were almost 40% cheaper than i saw at my local shop. Cant fault the service and communication from the team at tilezone
Thanks guys