From order to delivery everything was as expected I contacted them to find out best timber to use for a door threshold and the service and there knowledge was first class Order to deliver takes a... Toon meer
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Lees wat reviewers zeggen
Received a piece with a bit of damage and reached out customer service - Got a replacement board with no hassle. Really appreciate the service and making it right. Props to Gordon.
My order of wood was processed well. I was given a 1-week window when it was estimated to be delivered. Towards the end of that window I did contact the company to get an update on the likely dispatch... Toon meer
Bedrijf heeft geantwoord
Excellent tracking of order and progress and also very helpful when called directly. The packing was far better than many suppliers that send out delicate items! Would definitely use again.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TimberCut4U is an online supplier of quality hardwood, softwood and timber products, available in made-to-order sizes and in a selection of profiles. We offer an extensive range of timber species for all your DIY needs and as part of the James Donaldson Group, are backed by 160+ years of timber expertise.
Contactgegevens
Elm Park Sawmills, KY8 4PS, Leven, Verenigd Koninkrijk
- 01333 433610
- contact@timbercut4u.co.uk
- timbercut4u.co.uk
4,7
Uitstekend
885 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great communications, great product
Great communications, and the product was beyond my expectations.
11 januari 2026
Antwoord van TimberCut4U
Thanks for your positive 5 star review Simon. Hope your project went well.
Very good all round
Easy to order, arrived on the date specified, very nice wood cut to the exact dimensions requested. What more can you ask? Thank you, will use again as/when I need wood for a special project.
22 januari 2026
Antwoord van TimberCut4U
Thanks for your very positive 5 star review James. Hope your project went well and look forward to being of service to you again soon.
Great quality
Great quality, very happy with my timbers cut perfectly and saves a lot of time in preparation.
20 januari 2026
Antwoord van TimberCut4U
Thanks for your positive 5 star review Fredderick. Hope the project went well.
As requested & on-time.
20 januari 2026
Antwoord van TimberCut4U
Thanks for your positive 5 star review Tony!
Antwoord van TimberCut4U
Thanks for your positive 5 star review Steve. Glad we were able to help.
Antwoord van TimberCut4U
Thanks for your 5 star positive review Dereck
The quality and cut of the wood were…
The quality and cut of the wood were excellent.
15 januari 2026
Antwoord van TimberCut4U
Thank you for this positive 5 star review review Calum
Quality of product and service…
Quality of product and service excellent, nothing more to say.
14 januari 2026
Antwoord van TimberCut4U
Thank you for your positive 5 star review Trevor, much appreciated.
Walnut was bent
Walnut was bent. Emailed on Monday 9th February chasing credit - no response.
UPDATE - contact has been made and credit offered with 20% re-stocking fee.
Walnut was being used for door frames so we couldn't work with the 'bend'.
14 januari 2026
Antwoord van TimberCut4U
Thanks for updating your review Laura. Trust you got your project completed. Hopefully we can assist you on the next one.
Great Service
Delivery was on schedule, wood was well packed so as to avoid damage and exactly what I ordered
13 januari 2026
Antwoord van TimberCut4U
Thanks for your positive 5 star review Paul. Glad we were able to help.
Cut and dressed to the exact ordered…
Cut and dressed to the exact ordered sizes. will make futher orders
13 januari 2026
Antwoord van TimberCut4U
Thanks for your positive review John. Look forward to being of service to you again soon.
Excellent Quality
I'm extremely pleased with this service, with the quality of the oak, and the finish. For my project it requires very little further finishing. Very generously my order included a mis-cut, so I have a little extra to play with. Couldn't be more pleased, thank you.
12 januari 2026
Antwoord van TimberCut4U
Many thanks for your very positive 5 star review Anthony. Hope your project went well
Easy to navigate website
Easy to navigate website. So far, only ordered 2 lots of American White Oak which arrived very well packaged and to specification.
Given 4 stars only because delivery times are a bit long.
28 december 2025
Antwoord van TimberCut4U
Thanks for your review Dave. Appreciate you think our lead times are a bit long but every order we produce is machined to order to each individual specification, and unfortunately that does take a bit of time. Hope your projects have went well
Great service… just very expensive
7 januari 2026
Antwoord van TimberCut4U
Hi Peter, glad our service met your expectations and I hope your project went according to plan. Timber I'm afraid is expensive, and unfortunately, what we do, is very specialised. I hope we can be of service to you again in the near furture.
Excellent would recommend …
Excellent service wood well packaged and arrived safely thank you
6 januari 2026
Antwoord van TimberCut4U
Thank you for your 5 star review Hazel. Hope the project went well.
Easy to order and great service
Ordering was straightforward and the timber was delivered promptly with no issues. There was a small discrepancy in one of the cut lengths, and on reporting this we were given a partial refund without any fuss. Great range of timber available and very reliable.
5 januari 2026
Antwoord van TimberCut4U
Thank you for your positive review Mike. Glad we were able to help and hope your project went well.
Antwoord van TimberCut4U
Thanks for your positive review David. Hope all went well
Did what they said they would
24 december 2025
Antwoord van TimberCut4U
Thanks for your positive review Ben. Hope the project went well
Antwoord van TimberCut4U
Thanks for your review Simon. Appreciate you think our lead times are a bit long but every order we produce is machined to order to each individual specification, and unfortunately that does take a bit of time. Hope your project went well.
Good experience all round
Really pleased with the goods and the notification of delivery. I would add the timber was extremely well packaged and was protected from the awful weather experienced at the time of delivery.
22 januari 2026
Antwoord van TimberCut4U
Thanks for the positive review Jeff. We do try and protect the parcels as best we can due to the unpredictable British weather. Glad all was ok for you.
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