Time Factors Reviews 20

Hats off to the guys at Time Factors for creating superb watches at such a good price point. Just taken delivery of a Smiths PRS 55 1000m with 2 straps and a 2 watch travel case. I also found the ordering process really straightforward and delivery was very quick so don’t be put off by the negative comments in this regard.
HIGHLY RECOMMENDED.

Hello,I made my first purchase from this store.Beforehand,I contacted Eddie and he answered my question about the availability of an item.Shortly after I asked a second question but never received a response.

On the other hand the purchase process was smooth and the shipment arrived very quickly via UPS without incident except for the delays in customs clearance,which is annoying and costly if you're buying from outside the UK.

The item is of great quality and arrived in perfect condition in a sealed box,with a nice red travel case inside.

It was a pleasant shopping experience.

Best regards!

While I cannot comment on the aftermarket service, the process of buying my Smiths trans global, from ordering to receiving the watch went very smoothly. It arrived well on time and the quality is top for the price. It runs at -2 seconds a day, which is great! I hop that I won’t need the warranty, but my experience so far has been great!

Very, very happy.

I purchased my Smiths Everest PRS-25 as part of the latest release and it arrived this morning (sat 2nd Nov 24).

The watch is absolutely fab and I love it. In fact, it's bettre than I hoped. The whole process was stress free and the delivery was really quick - actually 2 days quicker than I was first told.

Cannot fault Timefactors at all - great experience from my point of view.

If you are reading this wondering if you should buy a watch from Timefactors DO NOT.

I never received my goods. Turns out the issue was with the shipper and only he could remedy the situation. He lied to me and then to my bank repeatedly when I tried to get my money back via charge back resulting in many frustrating interactions with Timefactors, the shipping company and my bank. After many months, despite his deceptive conduct, my bank realized what was going on and credited me. This all could have been avoided had he done the right thing and what he was legally obligated to do from the outset.

If you have any issues with a purchase (defective, not received, issue under warranty) be prepared to be ignored and/or have a very tough time getting the issue resolved if you can at all. Read the forums with countless similar experiences advisedly.

Owner will evade fulfilling his warranty promises at any lengths possible. Terms and conditions are written just vague enough that he can (and will) count any issue as “not valid”. spent 600USD on a watch just for its movement to fail within 3 months and can’t get a response from the owner after detailing the issue. The moment you ask for servicing on the watch, the owner will simply stop answering your emails.

Purchased a watch during one of their rare opening windows for the online store. The watch arrived reasonably quickly but developed a fault the second time I went to wear it. The automatic winding rotor was spinning when trying to wind (sticking reversing wheels) and was returned at my expense. As I sit here typing this is in now just under 9 weeks since it was returned and my request for an update seems to be failing on deaf ears. First and last time I will be dealing with this company. Unfortunately, owning several watches, it was outside of 30 days from arrival that I found the problem or I’d have have exercised my right to a full refund at that point.

EDIT. The watch was returned to me one month ago and has again, today, exhibited the same fault. I contacted the company to exercise my right to ask for a refund since it is less than six months old and they have already failed to repair it. Company owner is flatly refusing to refund and has, rather childishly, deleted my account on the TK-UK forum he operates. Next step is to escalate through consumer support groups then, if needed, the small claims court.

EDIT. The company eventually caved and issued me a refund in full.

Very strange experience purchasing a watch from this company, the customer experience is so poor I'm really unsure if this is a scam company, or they just don't value treating customers well. Their online store only opens at specific dates and times to purchase limited edition watches. I was fortunate enough (I thought) to make a purchase. Limited follow up following purchase. UPS apparently were responsible for delivery, and they claim to have made 3 attempts. There is no proof of this, and as someone working from home I am no stranger to accepting deliveries - so this is a red flag. The delivery was apparently then returned to sender. At which point, rather than help and/or apologise for the inconvenience the company (AKA one person Eddie) issued a refund. From this experience, I'd suggest you be cautious before shopping with Time Factors. You may be lucky enough to make a purchase, then even luckier to receive it - but it seems more than likely you will have your time wasted. My wife had an identical experience, with equally atriocious customer service and lack of accountability - such a shame as what was a lovely father's day gift is now apparently not being delivered. Avoid.

Ordered two straps on November, arrived in March. Nobody's fault, but one of the two straps was not the what I ordered.
I sent many mails to the owner asking to fix the problem (like sending the right strap, refunding or any solution they considered good...).

Never received a reply.

Awful customer care, not professional treatment.

I will never buy from this site again. Not recommended.

After 3+ attempts, I've given up on this terribly unfair purchasing system, set up to favour those who can "game" it. No semblance of a fair purchasing queue. No question of prioritizing new purchasers.

At the end of the day, it's a genuine shame to see the Smiths brand end up with a custodian who simply lacks the character or skill to make them available to purchasers in a fair manner.

Very rude customer service. I was very excited about trying to purchase a watch when it was to go on sale but wanted to one question answered before investing. The response I got was extremely rude and put me off ever buying from this site. It is quite disappointing as the watches look very good.

Rare and seemingly almost fake open shop hours every month or so: the most requested Everest model is sold out before you can even manage to enter your address and banking details. Customer service in the lucky event of a purchase is mostly reported as being poor to terrible if not outright rude.

Terrible company. In order to give their watches a kind of a cult status, Timefactors seem to make the ordering process as difficult as possible, by limiting the opening hours and willfully limiting the stock.

Today I tried to buy a watch online, which was only possible as from 14:00 UK time. Whilst ordering and final checking the information, a step that can't be passed, and just before checking out, I received the message that the watch was already sold out. Within a minute. How can you make your customers believe that they buy something, let them fill in all kind of information and then let them down?

This company is a bloody shame.

Awful customer service. I waited for the release of the white dial Everest on 8th January, went on at 2pm precisely and added it to my cart. By the time I had entered my card details to make payment (maximum of 2 minutes) they had taken the watch from my cart and sold it to another person.
If this is Time Factor’s way of doing business I will do without thank you and I will certainly tell everyone about my experience.

Horrible customer service.
Defective watch was finally repaired after over 2 months (!) and over a dozen emails.
When it finally came back, it came in a different (old) case, without the original papers and the 2nd strap that was included was also missing.
Never in my life, did I have such a bad expierience buying something ...

I have purchased watches from Time Factors for over 20 years, My last purchase was a disaster.
I purchased the Baby Dreadnought in November 2019 but did not start wearing it until earlier this year. First, there were the loose pins in the bracelet and a snarky response from Eddie. A few weeks ago, the automatic movement stopped working altogether—no response from Eddie.

Bad sale execution!

They only cater to UK residents. You cant never aquire the watch unless your willing to pay double at ebay.

Shady bussinesses. Tried more 16 months now buying a watch at sundays. Believe it or not, its always sold in a few minutes.

How the heck if you have a item in your basket, wanting to pay and prompt you get a message. We are sold out lol.

Luckily there are more beautifull watches around which can be aquired normally. Bad experience!

Timefactors has been going for a number of years. I recall they used to sell a lot of secondhand watches but now seem to sell new watches of their own in house brands. And also straps of their own brands and others. I needed a strap and headed off to their website but there was a banner across the top saying that it was closed for orders until Sunday 13/2/22 at 1400. As it happens I was at home so I went there at the required time and at the stroke of 2:00pm found the items I wanted and added them to the basket. I looked at a few other items and then went to the basket in order to pay only to find the website checkout was again closed. It was at that time 2:03pm. The message was something like; we've had all the orders we need. Please come back next time.

I can't remember as a paying customer being treated with such disdain. Never again. There are plenty of alternatives.

What if there were a UK based Internet watch vendor, who sold quality watches from such old, established and well respected names such as Smiths and Precista? Obviously, my review title gives the game away and yes it is Timefactors, who I believe are a family run concern. All of the above “factors” definitely attracted me to their website and to lots of the products shown therein. I quickly discovered that online purchases could only be made when the site owner decides to open the purchase checkout page.
It seems that purchases can be achieved on a fairly regular basis, possibly as much as once or twice a month but that facility is definitely not there at all times.

I contacted Timefactors about a watch, which from the description, I was really keen to acquire. They assured me that their website checkout page would be open within a few days...So I waited and at the allotted time, purchased my favoured watch, a Precista PRS-10. Having paid almost an additional £10 in UK shipping charges, the watch arrived at my door just 2 days later. So far, everything is great, delivery time is great and having unwrapped my purchase, the watch looked great too!

It was when checking the watch for blemishes that I immediately noticed there was a problem with the alignment of the seconds hand. It started off fully aligned with the dial markers, but then drifted quickly and quite significantly. By the time the seconds hand had reached the 35 second point, it was ticking fully halfway between the seconds markers.

As I was not happy with this situation, I contacted the vendor. They were prompt in replying, stating that the behaviour I witnessed was quite normal for the Swiss quartz movement installed in this particular watch.
They also pointed me to an Internet forum post, the link to which was included in their email....So all is still good!

Having digested the most relevant parts of that forum thread and still not happy with my purchase, I contacted Timefactors again. This time, their tone was entirely different. I believe I can accurately describe the change in tone as confrontational. I was told "if you had done your research you would have known how it performs and probably wouldn’t have ordered it and wasted both our time" - I will leave it to the reader to decide if they find this kind of response from a business rude or offensive. From this point on, I certainly wasn't happy with Timefactors. To be honest, I don't know what Eddie at Timefactors expected to achieve by sending such a message. However, I do know that he successfully alienated at least one of his customers.

By the way, when carefully checking the Timefactors website, I found no mention of the seconds hand drifting out of alignment on the Pricista PRS‑10. Had such a statement existed, I would not have been even remotely interested in owning the watch.

Poor show Timefactors!