Timhortons Reviews 

First time in a Tim Hortons very disappointing roll for chicken crumbled waffles soggy iced latte was a basic coffee with ice cubes. Staff run of their feet not very friendly won’t be back this was the one in Stenhousemuir

Went Friday evening at 7:30, wasn’t too busy and first appearances were good. Menu looks appealing and the price seemed relatively good. How wrong could I be?
After 25 minutes of waiting worker realised we were still waiting, they had forgotten both of our separate orders. Originally we asked for a refund but they were reluctant to give us one and promised our food was a priority’
So we agreed to wait we were starving!!
Eventually sat down with our order and it was wrong!!! So back again he went and they said they would remake and to keep the other order…

The food was so cold, the fries were cold and hard like they had been kept well over time. When the toasty finally arrived all the toppings were on the outside making it inedible to eat.

Eventually after much deliberation and an hour later we managed to get a refund for our food. The shakes we hadn’t drank we had to pay for as well as the mini donuts.

Drinks were nice to be honest but the donuts were not unfortunately.

Restaurant was dirty with tables not wiped and bins overflowing. I had to push down on the bin to throw away our un eaten order.

Will not be returning, very disappointed as we were really looking forward to it!!!!

Visited on way home to grab some fast food. Sat in to eat as ordered the maple burger. The burger was lukewarm at best, don't think I'll be eating there again In a hurry.

The Staff in Nottingham are amazing is clean and beautiful and just great atmosphere especially the staff definitely have amazing customer service!!! Keep going guys your amazing!

Tried the Derby branch just after opening. 2 burger meals were OK but lukewarm. This was in store. Decided to give them another try today and used Drive through.
2 crispy chicken sandwich meals. 1 choc shake, 1 choc/orange shake and 2 caramel apple fritters.
All the food was stone cold and not fresh. The chicken was vile with hard, thick grey coating (definitely not crispy). The fries were over cooked, hard and cold. The milkshakes were so sweet even my sweet toothed daughter couldn't finish hers, also lacking in actual chocolate flavour. The fritter was OK.
The whole meal looked like it had been assembled and packed by a toddler. No care or attention. The food was stuffed into a paper bag that was too small and was tearing as we put it in the car and fritter boxes just handed to us as well as the individual shakes. Not at all drive through friendly.
Altogether very expensive waste of food. Majority of it went in the bin. Won't bother again. Wish I could put zero stars. The one star is purely for the fritters.

Birmingham New Street

Visited the branch and straight away was hounded by an Asian male to use the touch screen as if this was the only option, he was wearing casual clothing with no introduction to whom he was, for all I know it could be a member of the public.

My friend insisted on ordering at the counter so we did. We ordered £3.49 breakfast and was advised by the serving person any small drink included . I mentioned a couple of drinks and the total came above £3.49. The person serving looked at me with no formal means of communicating . I asked the individual you stated any small drink so what does come with the breakfast that is going to total £3.49, she has no clue so in the end I said just do a tea.
The advertising is not clear for the brand as they clearly advertise the price outside and inside and it does not state price will vary with choice of drink .
The service was poor , staff not trained to deal with the public . I assume it is a franchise as all persons seem to appear to be from the same household or associated.

I complained online to receive a response from another associate of the branch who does not even know what the contents of the complaint is.
I fully intend to approach ASA to look into the trading practice of Tim Horton as it’s misleading .

I will never go to this chain again and fully intend to tell others .

Visited Derby Pride park,very welcoming. Food great drinks hot,chairs very comfy. Will definitely go again..

I asked for plain cheese burger and chips, received burger lashed with sause chips where lattice and that hard you could not eat them.first and last visit to Selby branch.

The one on Wilmslow Road in Manchester is abysmal. The staff always get orders wrong and they take so long to make the food. Took 1 hour today (no joke) to make 2x coffees and 2x muffins. Clear house, sack them all, train the new lot properly. Slowest coffee place in Manchester, AVOID.

EDIT April 2026: It has now shut down. Good riddance.

They gave us chicken instead of vegetarian! Head office don’t reply to emails. Awful!

First time and last time I will go there. Expensive,food was cold. Box of donuts no variety . Very underwhelming.

Five guys for us! You only get what you pay for and this visit to day at derby was a big disappointment! Well done on the hype, the traffic jams were just uncalled for!!
My chicken wrap was small tasteless to crispy and hard chicken not moist , it was awful, cold waffles! Box that I was handed was damaged and something on the top ! Pictures available !! No more been once I’m done!!!

Tim Hortons, Royale Leisure Park, London, W3.

I can’t remember the last time a wrote a review, but I was compelled to write one after my visit today. The beef burger was not good. The bacon was cold, way too much American mustard, and it looked like it had been drop kicked into the bag. The chicken burger my daughter had was equally poor. She ended up taking the chicken out (it was gray!!!).
I won’t be going back.

Especially when Five Guys is literally across the road.

Went to Tim Hortons in Mansfield UK, I used machine where you can order the food, to which I bought a six deluxe donuts box and a 10 box of Timbits, I noticed that you could customise the boxes, so I clicked and changed the ones of both items which I didn’t like into the ones I did like, and proceeded with my order and paid. Once I got home I opened my donuts to see that none of the donuts I put to swap didn’t get swapped, this wasn’t such a big deal for me since there wasn’t anything I was allergic to so I just gave the ones I didn’t like to my family, however if I was allergic to a certain item/ingredient on the donut and that was the reason to why I had swapped them, then I would of had an allergic reaction, So clearly they hadn’t even looked at my order correctly.

Visited the Trafford Park Manchester outlet 30/09/2022 @ 10 pm. Initial impression and set up positive. Menu selection good.
Service not good and
Cleanliness very poor. Told the manager that a tray full of used dirty cups (10 plus) on the large leather chairs. Sort of acknowledged me but that was it. We left 30 mins later and this had not been sorted. Poor
Coffee ok doughnuts were not fresh!! May try another branch.

Cold food and expensive, after visiting the drive thru, don't bother going here, you are better off with McDonald's or Burger King. Very poor

Cold food and expensive, after visiting the drive thru, don't bother going here, you are better off with McDonald's or Burger King. Very poor

Absolutely revolting overpriced crud is the only way I can describe the food. Don’t waste your money.

The worst food I have ever eaten and it was almost double the price. Oily mayonnaise, stale tasting burger, overly greasy chips. It doesn't warn that it is spicy/hot either.
I could only manage 3 bites of the burger because of how much I paid for it. The kids spat theirs out in the bin and had a sandwich instead.
Not even suitable for a stray starving dog.
How they are still operating and serving that garbage is beyond belief.

Horrendous prices for horrendous hot dog. Felt sick from the amount of mustard and the bun was cheap and nasty.