Tips and Tricks HQ Reviews 7

Always had fast response and good support!

Very poor customer Service.

They responded right away with my first email about an aspect about their plugin. Once I purchased it, my emails were no longer answered. I couldn't register on their forum to ask for help there, and even my support ticket (from their on-site form) went unanswered. In the end, I paid for a plugin I couldn't get working, and couldn't get anyone's attention to get help.

Awful people. Requested help with basic shipping features not there and not working on one of their plugins and was ignored. Then when followed up with email calling them out on their terrible customer service and they replied saying they would ban me for speaking up. Avoid. Awful company. Only care about money not customers.

VERY RUDE and UNPROFESSIONAL - AVOID !!

I was interested in their software product. There was missing information on the product documentation.

In other words, the documentation seems purposely vague perhaps to hide their software limitations on purpose - so that once you've paid for it, you've lost out if it does not do what you need it to..... because in their Ts & Cs it says no refunds, even if it doesn't have the feature you need (while their documentation suggests that it probably does!)

I contacted them on Facebook to clarify this, and was polite - however, the response I got was unbelievable!!

I was told to go somewhere else because they "don't need customers" as they have enough! and to stop harassing them!! I'm not sure asking questions can honestly be categorised as harassment, I was only asking a simple question: can your product do what you've suggested it can on your website? The answer was no it can't, now F off !!

Bizarre and strange bunch. Extremely rude and unprofessional - I'd recommend you go somewhere else, otherwise you will probably regret it!!

I want to succeed at the bonk.io security check but I had to have an account to view it, and it costs money!

Plug-in caused loss of some functionality on my site. Reply was snarky. Eventually promised a refund thru PayPal. But, so far, I've got butkus. Still waiting on promised refund. Avoid this company!
I'll edit this if refund comes thru VERY soon.

Yeah they'll be nice at the beginning just to get your money, but after that they'll easily brush you off if they feel that something you're saying doesn't fit into their little box! They don't want to hear it then. This type of attitude is not good for any company to have and just doesn't instill great confidence in customers who are trying to build something as grand as an affiliate platform - particularly on their WordPress site where multiple members will reside. For something like that, you need 100% confidence, and I sure didn't get that here.

The hitch for me came when I simply expressed my concerns about web security. I simply wanted a way to delete any passwords from being sent by email to affiliates who would register, and if I couldn't customize these emails myself (which I should have been able to do but wasn't), then I just wanted them to make the alterations.

But when I contacted them about it, it was like I was being a hassle or something by simply expressing my security concerns and he was quick to push me to refund if I didn't like the way things were (he being Ivy which is the person I corresponded with and I think is the developer). Anyhow, rushing to brush a customer off just because they express security concerns, wow, I sure didn't expect that. Right then & there it opened my eyes to the type of pompous person and company I was dealing with.

Eventually he told me how to delete the passwords from the emails, but then through further testing I realized that there was another email that goes out when if an affiliate would need to request a lost or forgotten pw; this would also reveal the new pw by email. So I simply and respectably expressed my concerns about that related security issue as well and again if I couldn't customize that email myself (which again, I should have easily been able to but wasn't) could he change it for me with very specific and direct text to my users that says something the the effect that immediately after logging in, they would need to change their temporary pw for security purposes. Again, I have every right to have the utmost concern about web security - especially if I'm going to attach some affiliate platform plugin which would have countless members housed on my website. But after expressing my concerns and request, he just completely ignored me and never responding back at all. Just a very unprofessional and unexpected experience.

I did get a refund for my purchase but my experience with them left a bad taste in my mouth. And I think they feel that they can just brush people off any ole kinda way and then throw a refund back in their face and that people won't say anything. And the truth is that most people don't write any reviews about their negative experience after getting a refund, they just chalk it up and never do business with that company again. Well I'm not most people and I'm writing this review to warn others looking for a reliable affiliate platform. If they flake this easy upfront, then be prepared for a bumpy frustrating ride that will rear its ugly head sooner or later! Don't say I didn't warn you.

P.S. Yes, you will see a lot of good reviews on their website, but take it from me, that's their website that they own and control - and they can control exactly what they want the public to see. But what you don't see is how they brush customers off behind the scenes with little to no regard like they did me. So just try to look between the lines before choosing any affiliate platform, because managing your own affiliate network is nothing to take lightly and there are a lot of little details to be concerned about - especially web security - and especially if it's going to be housed on your WordPress site.