Had a few issues with stair opening and when speaking to tris he couldn’t have been more helpful, After a number of phone calls between us we got it sorted. Once delivered fitted them next day in a... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
second time we have used this Company. very easy to order and pay using on line service abd design. they have in the past designed a staircase for a particular awqward loft conversion we were carrying... Toon meer
Excellent, professional company to deal with. Good prices. Quick delivery. Best quality oak components. One small error in a very complex order was quickly corrected at no cost to me.
I have used TK Stairs on several occasions and altered and fine tuned drawings with the designer's a good few times. It's never a problem, always happy to help and we get it very good in the end rea... Toon meer
Bedrijfsgegevens
Over TKstairs
Geschreven door het bedrijf
We're a Yorkshire based stair manufacturer delivering throughout England, Scotland and Wales.
Our website allows you to Design, Price & Buy your timber staircase online.
We also have friendly staff on hand to help answer any questions.
We offer a mixture of timber staircases, including standard construction, open and cut string stairs.
We cover all budgets, from budget stairs for new builds to high-end statement piece stairs.
Our website offers examples of our previous work and the prices of each staircase to help you stay within your budget.
Growth Through Innovation:
Our advanced website allows you to get a price for your new staircase instantly.
We buy quality materials and offer the currently popular components, all kept in stock on site.
Best Prices:
There are no "trade prices" as all our stairs are sold at the best prices we offer!
You'll get an excellent quality staircase at an unbelievable price from TKstairs.
We do this by buying materials in bulk and passing on these savings to you!
Customer Service Lead:
We were one of the first companies to sell stairs online.
However, we've always been customer service lead, happy to help by phone or by email.
We Only Manufacture Stairs:
We manufacture every staircase we sell in our factory!
We've been manufacturing stairs since 2003, so we have the experience to ensure you get the best possible product.
National Delivery:
We have vans nationwide daily, delivering more than 200 staircases a week throughout England, Scotland & Wales. We can get your staircase quickly as we'll have a van going your way soon!
Stair Parts:
We also sell a variety of timber stair parts for refurbishment work, all kept on site and in stock ready to be sent out to you.
Contactgegevens
TKstairs Unit 5 Tokenspire Business Park, Woodmansey, HU17 0TB, Beverley, Verenigd Koninkrijk
- 01482 426388
- sales@tkstairs.com
- tkstairs.com
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 64% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We use tk a few times always amazing…
We use tk a few times always amazing but this one was not up to standard.
7 juni 2026
Very happy
Very happy. Good quality wood, no splintering. Stairs look great and almost finished putting spindles in.
6 juni 2026
Avoid avoid avoid
I would not use this company again. I have had numerous work done to multiple houses I have owned over the years. I have never encountered a company that expects a customer to help unload a delivery especially with it being a solid wooden staircase. There were issues with the delivery which delayed the trades people that were already booked in at my house. The delivery date given, was for part of the order and this wasn’t mentioned until the delivery person informed me with a rude arrogant attitude. At no point prior to delivery was I told that my order would be partly delivered. I did get an apology email which astonished me when I learned they were aware the night before delivery that items were not going to be delivered the following day. At no point was I informed the night before, or the following morning and when the delivery man phoned me to give me an ETA he could have informed me then but didn’t. I suppose in hindsight, once this company has your money they don’t seem to care. I will never use them again for future projects or will I recommend.
4 juni 2026
Antwoord van TKstairs
Hi Liz.
The document you signed off clearly states:
"Delivery is a one-man kerbside delivery: please make sure you have enough people available to accept delivery."
This is normal, as the additional cost of using a two man delivery would be incredibly expensive and the vast majority of customers are not wanting to pay this.
We did warn you of this though in the document you signed off and various emails sent to you.
The handrails were sent the day after the staircase due to a technical problem and we informed your builder.
We don't feel this review is warranted given.
- we informed you it was a one man delivery.
- only the handrails were sent out the day after due to a technical issue, this isn't the norm. However, it happens and they were delivered a day later.
Excellent online designer tool
Excellent online designer tool. Effective communication with customer support when there were queries. Items delivered well before the proposed date and subsequent delivery queries resolved swiftly.
5 mei 2026
Great website, ordering process was easy.
Great website, ordering process was easy. excellent communication at every step of the process. the staircase was very well built and exactly what was ordered. will be back if i ever need another staircase built!
2 juni 2026
Fantastic customer service
Fantastic customer service cannot fault them at all. Totally love our staircase too!
Wouldn’t hesitate to recommend.
Special thanks to Jim who has been a superstar in helping us finish our project.
1 juni 2026
Avoid this company
Avoid this company. The quality of their work is highly unprofessional. They recently did my stairs, leaving behind numerous cracks and visible damage on the steps. When I raised these concerns, their dismissive response was that the damage is "on the back" and "doesn't affect" anything. Every crack matters when you pay for quality, and it feels like they are just trying to dodge accountability. Furthermore, the final product looks nothing like the design and color advertised on their website. Do yourself a favor and look somewhere else.
31 mei 2026
Antwoord van TKstairs
With regards to your review, this staircase was delivered flat-packed; sometimes things can get damaged. However, we have reached out to you and offered to replace the parts you’re not happy with, which you refused.
Timber is a natural product (it comes from a tree)… and there can be slight colour variants.
The issues you refer to are on the underside of the stairs (you ordered a standard construction staircase) - not exposed back and would not be seen once you assemble them.
Again, if you'd like us to replace the parts you’re not happy with, we’re happy to do so.
Good design tool - good stairs
Really good design tool - one of the best I found on line. Quality of the stairs was also very good with no issues on build quality and spec.
One slight frustration was the limited ability to agree on an AM/PM delivery window - difficult when needing to arrange builder resource to offload and install. Otherwise though a very positive experience.
2 mei 2026
Great price
Great price. Easy to use design software. Friendly telephone staff. Easy delivery too. Not a bad word to say about TK stairs.
27 mei 2026
Great customer service &product
Great customer service and quality product, delivered on the day as promised.
27 mei 2026
Beautiful staircase delivered on time…
Beautiful staircase delivered on time by a helpful driver.
I can recommend this company
25 mei 2026
Great company to deal with
Great company to deal with.
Easy to design stairs and banisters.
Great value.
23 april 2026
Excellent all round
Easy to use website, lots of choices, competitive price, good quality product and competent / careful courier
21 mei 2026
Great communication
Great communication
Even the delivery driver called the day before to give a accurate seamless delivery
22 april 2026
Awesome service
Awesome service, measured, ordered delivered and fitted. No dramas what so ever.
22 april 2026
Easy to order ,easy to plan ,good…
Easy to order ,easy to plan ,good quality ,we are putting them in now, easy
20 mei 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.