Great company a man called Tim was the gentleman what was dealing with me couldn’t be more helpful he was explains and breaking down all my perks of my policy he helped me set up a new policy quickl... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I called to enquire about reimbursement for work that was being carried out on my electric mini while it was in the garage. My call was answered straight away and I was directed to ask the garage to c... Toon meer
TMO did a great job looking very closely at the repair needed to fix my car under its warranty and gave its approval to go ahead. Big shout out to Charlotte at TMO for handling this matter with such p... Toon meer
Impressed that Siobhan took the time to phone me whilst the work was being carried out on my car to confirm that the works carried where still under warranty
Bedrijfsgegevens
Over TMO - The Motoring Organisation
Geschreven door het bedrijf
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contactgegevens
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Verenigd Koninkrijk
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Uitstekend
397 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The service was exceptionally prompt…
The service was exceptionally prompt and effective; thank you.
27 maart 2026
Review zonder uitnodiging
Good communication
Good communication, nice, personable manner, and explained everything clearly.
25 maart 2026
Review zonder uitnodiging
Luke was very helpful
Luke was very helpful in talking me through the claims process. Issue swiftly resolved.
25 maart 2026
Review zonder uitnodiging
Very Efficient Experience
I had the pleasure of speaking to Charlotte who helped me through the whole claim process. With her help the claim went very smoothly. Even the mechanic said that the process was one of the most efficient he had experienced. Thanks!
18 maart 2026
Review zonder uitnodiging
Absolutely terrible experience with…
Absolutely terrible experience with this warranty company.
My BMW 540I has been stuck in the garage for over THREE WEEKS due to oil and coolant leaks, and they are still unable to resolve a straightforward claim.
They insisted on sending a third-party inspector, but the process is completely unreasonable. The garage was told to dismantle parts of the vehicle BEFORE the inspection, with no clear confirmation on who will cover the additional labour costs. On top of that, the car would need to stay on the ramp for days, preventing the garage from taking other jobs.
The inspection itself is also delayed, meaning even more waiting time with no progress.
Because of this, my car is still not repaired, and I have been left without a vehicle for weeks. The lack of efficiency, poor communication, and refusal to take responsibility for costs is extremely frustrating.
If this continues, I may be forced to pay out of pocket for a rental car just to get on with my daily life.
Would NOT recommend this company to anyone. Be very careful before purchasing a warranty from them.
10 maart 2026
Review zonder uitnodiging
Antwoord van TMO - The Motoring Organisation
Hi,
We’re sorry to read your review, but it’s important to provide some context for anyone reading this.
From the outset, our intention has been to support your claim and establish the exact cause of the oil and coolant leaks on your BMW. This isn’t something that can be assumed or guessed, and it requires clear diagnostic evidence before any decision can be made.
In this case, the cause of the fault was not evident without further investigation, which is why an inspection was arranged. This is a completely standard part of the process and is there to ensure that, where a valid claim exists, it is authorised correctly and fairly.
The request for the garage to strip components is not “unreasonable” it’s often the only way to accurately identify the source of leaks, especially where multiple systems are involved. Without this, any decision (approval or decline) would simply be guesswork, which wouldn’t stand up for you or us.
It’s also worth noting we cannot approve repairs without understanding the cause of failure and cannot commit to costs before costs are established. Inspections are used specifically to support customers where the fault is unclear
We appreciate the situation is frustrating, particularly when you’re without your vehicle, but the delays here are a result of the necessary diagnostic and inspection process, not a lack of willingness to help.
We remain more than happy to progress the claim as soon as the required evidence is available so a fair and accurate decision can be made.
TMO
Very helpfull and efficient
Very helpfull and efficient. Polite and easy to talk to. Speedy positive response. Great service.
20 maart 2026
Review zonder uitnodiging
Warranty works but don't expect them to cover Main dealer Labor rates
Full Platinum warranty
BMW Main dealer won't deal directly with TMO so you have to act as the middle man.
TMO will only cover a certain labor rate - £40 per hour in the case and as BMW is over £120 per hour you end up out of pocket.
26 februari 2026
Review zonder uitnodiging
Your staff are great knowledgeable and…
Your staff are great knowledgeable and helpful, but the rates you allow for labour are pitiful in this day and age. £41. It’s taken 9 months to get a garage willing to work with yourselves let alone the rate. Even this company are over £71/hr and would only accept the job if I pay first otherwise they would not have accepted the work
19 maart 2026
Review zonder uitnodiging
Not a problem throughout the claim…
Not a problem throughout the claim process
19 maart 2026
Review zonder uitnodiging
First contact with TMO was excellent
First contact with TMO was excellent, my case was dealt with in a timely manner and clear instructions were given. It did take a few attempts to get through to the helpline post repair but my overall experience was very good. Thank you Mollie and Charlotte
5 maart 2026
Review zonder uitnodiging
Hugely disappointed with their decision making
Hugely disappointed with the feedback provided for not supporting warranty claim on faulty DPF, stating on the call that the part is known to be an issue on the car. No reason linked to wear and tear, driving style etc provided, nor did they provide any detailed reason. Outlined that the platinum plus cover on their sales flier covers DPF. When escalated concerns to a manager, was not interested. Garage bill £3k, max claim is £2k. Have the warranty for two more years, but can’t see them covering anything! Would never use again. Pursuing settlement, will pursue to the small claims court just out of principle. I’m sure their response to this will be the same stuff that is on other failed claims. Back your money for when car needs a fix
11 maart 2026
Review zonder uitnodiging
Good ,and smooth claim through the…
Good ,and smooth claim through the warranty ,did speak with Luke he was polite.Recommended
10 maart 2026
Review zonder uitnodiging
NSM 2N
Excellent and very courteous service. Very informative and friendly. Thank you.
10 maart 2026
Review zonder uitnodiging
Charlotte was great she’s help me with…
Charlotte was great she’s help me with everythink I needed her customer servis is amazing
10 maart 2026
Review zonder uitnodiging
Great service
I had 3 oil leaks and I called just to check if I would be covered.... from start to finish it was the most stress free experience and Rachel ensured all the finances were paid and sorted in an extraordinarily quick amount of time. Thank u very much
5 maart 2026
Review zonder uitnodiging
Maria was very helpful and sorted my…
Maria was very helpful and sorted my issues quick.
5 maart 2026
Review zonder uitnodiging
Friendly, efficient and kind
Charlotte managed to resolve this quickly for me and went out of her way to let me know that the refund has now been issued as she wanted to let me know personally which I think is a lovely thing to do it’s more than appreciated when most people don’t rush to do their jobs anymore but to go out of her way to ring me is lovely.
5 maart 2026
Review zonder uitnodiging
Fast, prompt friendly and efficient
Fast, prompt, friendly and efficient service.
5 maart 2026
Review zonder uitnodiging
First class service, result and staff
1 First class service
2 First class result
3 First class staff - Maria and Mark are a huge credit to the organisation
4 maart 2026
Review zonder uitnodiging
My experience with Mollie has been…
My experience with Mollie has been pleasant, no issues up to now
2 maart 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.