Toco Warranty Corp. Reviews 

Dylan was professional, patient and explained the process accordingly. In addition, Dylan educated us on the best practices for us as the customer. We appreciate his through customer service.

The Representative was very informal and helpful.

Wendy Kressler is the living embodiment of consummate customer service. In an era where customer service is a one way "I run this " from the company to the customer, Wendy made me feel "special" as a customer She deserves major KUDOS for her customer-centered interactions on the two calls that we have shared. If TOCO can procure the services of more employees of her character, the stars are the limit for hiw far the company can grow!!

Michelle was able to send my policy and processes my payment in one call - thank you Michelle

Wendy was awesome - great personal service, great advice is working with repair shop, very helpful - justified my choice in selecting Toco as my repair insurance program. Thank you Wendy

This company is a scam! When I bought my car I included an extended warranty since it is a Mercedes and had some 28k miles already. That warranty worked perfectly, I had to take my car 2 times to the dealer and I only had to pay my $50 deductible in every case. When the warranty expired I decided to open an account with Toco and go for its top-tier Orange plan, which has a $100 and has the most comprehensive coverage, and in my case, I had to pay $194 monthly. The surprise started when the AC compressor failed and I had to take it to the dealer. Suddenly, the Toco representative told me that the dealer 'should not charge that amount for labor' and we only cover up to this, and the dealer 'must buy this part up to this price'. I rented a car for 2 days in a nationwide company for $40/day, I don't have to specify I took the smaller/cheapest car in the lot, even though I drive a full-size SUV. I ended up paying $400 out of my pocket for the repair and they did not cover the full rent expense. This company is so cheap that the rental bill was $85 and they only covered $80. the next month the AC stopped working and I had to return to the dealer. This time, the dealer wants to replace the high line because of a leaking in its valve, Toco was notified on May 7th. On Friday 10th Toco called me to inform me that the company has 48 hours to go to the dealer, and that doesn't include the weekend days. Toco's inspector finally made it to the dealer on Wednesday, May 15th, more than 48 hours, then Aaron called me to let me know that it was not covered and 'that's what it is'. The AC high line is not included nor excluded and is in a grey area they used in their favor, I wonder how many parts are hidden that will end up not covered. This is a nonserviceable part, so to my basic mechanic knowledge, it is obvious it should be covered. That did not stop there, also they did not cover the days that I had rented a car waiting for them, which ended up being 9 days. After I decided to close my account, you have to call them and they won't let me cancel my account in that call, they would have an agent to call you and persuade you to change your mind. Then, the same Aaron called me and suddenly they could help me with the repair and the rent expenses. I did not talk about numbers because I had a firm decision to close my account, but considering they are so cheap, their coverage for this 'help'(that I am paying!) should have been a laughing number. Go for another option, if something more serious happens to your car, they won't cover it and you will be on your own

Completely seamless. Aaron made sure things moved along and kept me informed every step of the way.

Great and timely customer service. I am very satisfied with my dealings with this company.

Aaron was super helpful with my claims. His knowledge of the process was outstanding. Must of all he was patient with me going back and forth with the machine shop.

Very pleasant. This is an important aspect for me when interacting with customer service. She helped me with both items I wanted addressed.

Everyone. That I’ve had the pleasure of having on the phone was respectful and knowledgeable and patient I am I happy my car is covered regards mark

They worked along with the facility my vehicle was at and got the job done in a timely matter.

I have been with Toco for almost 9 years. My first car was a Lexus GS 350. They took care of it and me very well, for 7 years. Now I have a 2007 Chevy Tahoe. I take care of m Truck, they take care of my problems. My mom and 5 friends, joined because of me.

Fast and took off late fee great service!

All the Customer service people were excellent. The wonderful girl who got me back onto the warranty and accepted my 2 month payment was an angel.

The customer service was great! Thank you.

She was very informative and helpful
Thank you Kenia

Toco is amazing! We have been with Toco since 2019 and they have been A1 since day one :)

Highly recommended!! The best warranty company out there!!

I would like to say a huge thank you to Tranell, Kevin and Ronda for the outstanding customer service. I had an issue with my truck, and they went well above and beyond and I would highly recommend TOCO for all of the hard work.

Last year I went through a tough time and Stephanie was there very well taking care of things and handling it so well. I had issues with Liberty Hyundai where they didn't even give me a Courtesy Loaner Sometime in October 2023, whereas the vehicle was dropped off mid-September or so and we went one month without a loaner and had hard times getting to all our appointments, Stephanie and Holly came to our rescue and helped us get the loaner. They both truly worked a miracle, and I would always like to have Stephanie, Holly or Madison to be in charge of any issue I may encounter in any coming months (hopefully not).
This review may not be enough to compliment them both but all I can say is that you both were absolutely awesome.

Thank you so much Stephanie and Holly for being so awesome. Hope you get this review.