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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I received impeccable customer service! I started the product about 1.5 weeks ago so it's early to say much but I can say that from the first day I saw that it worked in my digestion. I am trying this... Toon meer

Beoordeeld met 1 van de 5 sterren

I received one response which was not helpful considering the rep pointed out information that I already had access to. Issue has not been resolved. Update: The case was not resolved due to Todi. I di... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Quick delivery was a plus. I’ve seen positive results from DAY 1. That was totally unexpected. But my energy started returning the first afternoon. Many results so far. Will write a more in depth re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I found several beneficial products by ordering directly from the company, that weren't offered through my 3rd party vendor. They emailed me back promptly every time, explained the differences in... Toon meer

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel
  2. ook in
  3. Natuurlijke geneesmiddelenwinkel
  4. Theewinkel
  5. Voedselproducent

Over todicamp.com

Geschreven door het bedrijf

MAKING PEOPLE HEALTHY SINCE 1969.

Our family-owned brand was created with a single goal - to make people healthy.

The history of the creation of the Todicamp® brand dates back to 1969 when Mikhail Petrovich Todica created his first extract, which immediately gained recognition among people looking for an alternative solution to health issues. To date, the Todicamp® brand continues to help people in more than 70 countries worldwide.

Our family-owned brand prides itself on bringing together the best dietary supplement formulations to address various health concerns.

We manufacture all of our supplements in the USA under the highest quality control in GMP-certified facilities.

At Todicamp.com, we provide an excellent shopping experience as our clients' satisfaction greatly matters. Even if you are still determining what you want, our e-shop has several ways to help you identify your needs. Please don't hesitate to contact us with any questions.

Everything about Todicamp.com revolves around our commitment to helping you look and feel your best. We have been operating worldwide and have managed to help support peoples' health from more than 70 countries!

We have a great team and aim to grow our business more and more, offering our customers the best available.

Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

50 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(50)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Is it working?

I have been taking the zeolite clinoptilolite as recommended for about 2 weeks now. I think it's working. But just to be sure, what are the physical signs that the product is working?

19 januari 2024
Beoordeeld met 5 van de 5 sterren

impeccable customer service

I received impeccable customer service! I started the product about 1.5 weeks ago so it's early to say much but I can say that from the first day I saw that it worked in my digestion. I am trying this product with the aim of detoxifying from past medications that have caused damage to my health. Hoping to have finally found what will help me. I will report back in a few months for more information.

20 november 2023
Beoordeeld met 2 van de 5 sterren

Switched and downgraded shipping without consulting me

Todicamp refunded my total purchase and shipping price, and I am very grateful. But they did not ask me before downgrading the shipping company, nor did they offer to refund the $22 difference between the shipping I chose and the price of downgraded shipping until I emailed them asking if they would refund it.

** update 4 Jan 2024 **
Without first consulting me, Todicamp changed the delivery company and delivery type from the one I had chosen because it provides tracking information within Mexico to another that provides no tracking information once the package leaves the US. Unfortunately it has now been 2 months since the package was shipped, and I have not received it. I have emailed Todicamp to ask for a full refund.

Note that I have been unable to verify Todicamp's claim that they would investigate my case (as they stated in their response to this review). They have not responded to my email asking about this, nor have they provided any other help.**

I placed my first ever order for delivery to Mexico, and had several issues with todicamp customer service. One of these issues is still ongoing 1 month after placing my order.

Shortly after placing the order, I received an email stating that my address was too long, and telling me I needed to make it shorter. As my address is standard for my region of Mexico and cannot be shortened, and as I have previously received US shipments from the very same shipper I chose at the very same address, I felt confused by this email. I wrote back asking for more details: hadn't there been an optional 2nd line for the address in the todicamp online order form? Couldn't they use that 2nd line for part of my address? Would they please give me details about how many lines I could use and how long each line could be? I received a reply saying that my address included 4 words, and that I needed to make it shorter. I received another couple emails with screenshots of apparent examples of how my address was not fitting, examples that showed my street address, city, state, country, and zip code all on the same line. I did not find these emails helpful, and did not receive answers to the questions I had asked. In the end I just received an email that my package had been sent out.

Upon closer examination, I noticed they showed the shipment had been send via US Postal Service rather than the express shipper I had paid for. I was not asked whether this change would be acceptable, I was just informed it had been made. Unfortunately I had specifically chosen expedited shipping (and paid a lot extra for it) because I did not want to use US Postal Service. With USPS, tracking information seems not to exist once a package enters Mexico, and I have completely lost US packages in the past because of this (as well as the money I paid for them).

When I first realized the shipper had been switched, I wrote an email asking 1) was my shipment still express? and 2) would todicamp please refund any price different between the shipping I had paid for and the shipping they had used. 1) The reply came back that my shipment was no longer express, but would take 7-12 business days. An included explanation stated that US Postal Service was the only shipper todicamp could locate that would accept my address. Interestingly I have previously received packages from the US at the same address with the same shipping company I had chosen. 2) The todicamp reply also said that if I would send them my PayPal account, they would reimburse me $22. Since I had not paid via PayPal originally, I again wrote stating that fact and asking whether they could please just issue the refund to my original method of payment. I did sucessfully receive this refund after this, but I was left wondering whether the refund would have been issued to me had I not asked and followed up with todicamp.

After all was said and done, having thanked todicamp for their help, I received an email saying I was very welcome, with "hope we deserve a good review." This seemed rather strange to me after all the back and forth I'd needed to do, with the issues I have described herein. I did receive another email saying todicamp appreciated my patience, and was giving me a 15% off discount code for use "on your next order."

Unfortunately, 1 month has now passed since I placed my order and I have still not received it. Tracking information shows no movement since entering Mexico. When I ask todicamp for help, I am told I must contact my local postal company. When I ask my local postal company for help, I am told they need a tracking number. When I ask todicamp for a tracking number, they do not have one that is valid within Mexico. And so I wait. It may be that eventually I will receive my package, but my previous experience does not suggest much possibility.

2 november 2023
Logo todicamp.com

Antwoord van todicamp.com

Dear Lisa Maria,

Thank you for sharing your feedback. Your insights are invaluable to us, as they help us continually improve our services. I would like to clarify a few points regarding your recent experience with our delivery process.

Initially, we attempted to use DHL for your delivery, as per your preference. However, after submitting three different address variations you provided, DHL was unable to process any of them. Consequently, we discussed and confirmed with you the need to switch to an alternative delivery service. As a result of this change, we refunded you $22, which was the difference in shipping costs.

Unfortunately, the Mexican Postal Service did not successfully deliver your order. Please understand that this was beyond our control. We also reached out to the United States Parcel Service, who informed us that their responsibility ended once the parcel was delivered to Mexico. There were no further options for us to pursue with them.

In light of these challenges, we chose to absorb the loss and issued a full refund for your order. We deeply regret the inconvenience this situation has caused you and appreciate your understanding.

We are committed to ensuring a more seamless experience in the future and thank you for your patience.

Warm regards,

Todicamp Products Team

Beoordeeld met 5 van de 5 sterren

Todicamp Milk Thistle Oil…

I have been using the Milk Thistle Oil every day for about 45 days. I have taken internally and applied to skin and hair. My hair was very dry and so was my skin. The results are wonderful and I will continue to use these and add other items.
Thank you

2 juli 2023

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