I had a great experience with Thomas Way at Tom Life Insurance. He was absolutely brilliant from start to finish. He made the whole process quick, easy, and completely stress-free, explaining everythi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lewis routley who helped me was really nice and helpful, fully explained everything i wanted to know and answered all my questions clearly! Would 100% recommend to others that were looking for life in... Toon meer
Bedrijf heeft geantwoord
I don't normally leave reviews, but Lewis Routley absolutely deserves one. From start to finish he was professional, knowledgeable and made the whole process really straightforward. He took the ti... Toon meer
Bedrijf heeft geantwoord
Wow, my experience on that phone call was nothing shy of outstanding. Upmost professionalism. He wasn't trying to up-sell the service. He provided me with the perfect coverage for myself and also my d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tom.co.uk helps dads find the right life insurance, for free. It’s quick and easy, and means your family is protected financially if anything happened to you.
Contactgegevens
Tom.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Verenigd Koninkrijk
- hello@tom.co.uk
- tom.co.uk
4,8
Uitstekend
5K reviews
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Brilliant Service
Spoke to Jonathan Cartlidge he was very friendly and very polite when helping me so thank you so much
22 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Jack,
Thank you for the great feedback, we're really happy to hear Jonathan was so helpful!
Kind regards
The TOM team
A fantastic experience thanks to Lewis…
A fantastic experience thanks to Lewis Routley. Honestly, transparency and informative. I really appreciated the way in which I was made to feel at ease with such an important part of my life. He was able to address my misconceptions with empathy and transparency. He approached difficult questions and was able to relate his own experiences with my own. I really felt like a valued customer. Thank you Lewis!
22 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Tom,
Thank you for highlighting Lewis' approach. It's great to hear that your mind was put at ease and you were made to feel like a valued customer during such an important conversation. Welcome to Tom!
Kind regards
The TOM team
Psychotically aggressive sales tactics
I was considering critical illness insurance and looking for indicative quotes to get some idea of what it might cost. As part of this I filled out a form on Tom's and my browser autofilled some data - all I wanted was a quick quote online to get an idea of what I'd be looking at.
As soon as I realised I'd actually put my own number my heart sank as I suspected I was about to be absolutely bombarded with relentless calls. I immediately contacted them asking them not to call me, but of course this was completely ignored.
Since then (Friday to Monday evening) I have had 8 calls from Toms. Despite my blocking and reporting as spam each number, they continue to call on different numbers. This is despite me having emailed them to request they do not contact me and delete my data (and it is now a clear breach of their data protection obligations)
It genuinely feels like harassment at this stage. Had I ever been inclined to take out insurance with them before this has put me off for life (pun intended).
22 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Stefan,
Thank you for bringing this to our attention, we're sorry that you are feeling harassed by our follow up calls; that is never our intention.
Our team call because securing insurance is something people frequently intend to do but can easily be put off and left not done, though we completely understand this was not what you wanted in this instance as you say you didn't intend to put a contact number.
This is very unusual as we will immediately remove a number from our calling lists at request. We would like to investigate this and of course remove your number from our calling lists.
As we are currently unable to find a record of this call under your Trustpilot name, we will send a Trustpilot information request to your inbox. This keeps your details private while allowing us to investigate the matter thoroughly and manually remove your number from all contact systems.
Kind regards
The TOM team
Tommy made sorting out my life…
Tommy made sorting out my life insurance a breeze. Brilliant company to deal with and they go the extra mile !
Highly recommended, thanks again !
22 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Liam,
Thank you so much for recommending us and for highlighting Tommy. We love knowing that he went the extra mile and made sorting your life insurance a breeze. Welcome to Tom!
Kind regards
The TOM team
Tommy Miles was friendly
Tommy Miles was friendly, professional, and easy to talk to. He took the time to explain my life insurance options clearly and answered all of my questions without any pressure. The whole process was straightforward and stress-free. I would happily recommend Tommy to anyone looking for help with life insurance
22 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi James,
Thank you for recommending Tommy after such a friendly experience. We love hearing that he made everything so easy. Welcome to Tom!
Kind regards
The TOM team
Lewis Routley was an absolute star
Lewis Routley was an absolute star. Very helpful and very friendly. Could not recommend him any higher.
Customer service skills are unmatched. Really easy to talk to.
22 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Jake,
Thank you for taking the time to share your experience with Lewis. Sorting out life insurance is all about protecting what matters most, and having someone so helpful and friendly guide you through gives you that ultimate peace of mind for the future. Welcome to Tom!
Kind regards
The TOM team
Would recommend
Customer service is excellent, can't fault them as a company, no complaints here and I've recommended them to several guys I know
10 september 2025
Antwoord van Tom.co.uk
Hi Farhan,
Thank you so much for the excellent review and for passing the word on to others. This is incredibly rewarding to read.
Kind regards
The TOM team
Antwoord van Tom.co.uk
Hi Ben,
Thank you for the 5 stars, we really appreciate you taking the time to share your feedback!
Kind regards
The TOM team
Simon made the whole experience…
Simon made the whole experience extremely simple and straightforward, answered all questions I had in full and helped me feel satisfied with the level of cover I chose.
I will be recommending Simon to family and friends for their life insurance as well
19 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Jason,
Thanks for the 5 star review and the wonderful recommendation for Simon! We’re so glad he answered all your questions in full and made sorting your insurance quick, straightforward, and stress free.
Kind regards
The TOM team
Very friendly & easy to speak with.
Very friendly & easy to speak with.
19 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Tom,
Thank you for the 5 star review, we are happy we could help. Welcome to TOM!
Kind regards
The TOM team
Great honest recommendations and help…
Great honest recommendations and help with getting cover from Tommy Miles
18 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Cory,
Thanks for the great feedback! It’s brilliant to hear that Tommy looked after you and made sure you got honest, straightforward recommendations. Getting your family's financial protection sorted is a massive job to tick off the list!
Welcome to TOM!
Absolutely brilliant service
Absolutely brilliant service, not pushy on prices and happy to have a chat as well as sorting a great deal for life insurance! Lewis was a pleasure to deal with. 10/10
16 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi James,
Thanks for the brilliant 10/10 review! It's great to hear Lewis looked after you so well, kept things relaxed, and helped you sort a great deal without any pressure. Getting the family's life insurance sorted is a massive job ticked off the to-do list.
Welcome to TOM!
Emma was superb
Emma was superb. Friendly but professional listened and actioned my requirements and gave me multiple options. Will highly recommend. Thanks Emma!
17 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Simon,
Thanks for the brilliant review! It's great to hear Emma looked after you so well, listened to exactly what you needed, and laid out clear options without any hassle. Getting the family's protection sorted is a massive job ticked off the list.
Welcome to TOM!
Excellent service
17 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Chris,
Thanks for the feedback! We're all about keeping things straightforward and hassle-free, so it's great to hear you had such a good experience getting your cover sorted. You can tick that massive job off the to-do list now, knowing the family is looked after.
Welcome to TOM!
Very helpful and informative
Very helpful and informative. Made the process effortless on my part.
17 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Michael,
Thanks for sharing! We’re all about keeping things clear, simple, and effortless so you can get your family protected without the fuss. Great to have you with us.
Welcome to TOM!
Julian Saunders was incredible
Julian Saunders was incredible! Very clear and concise taking the time to explain everything brilliantly. Extremely quick at adjusting policy details and finding the perfect life insurance for me and my family! Thank you, Julian!
17 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Josh,
Thanks so much for the review! It’s brilliant to hear that Julian looked after you so well and made everything clear. Getting the right cover at a price that fits your budget is a massive job ticked off the list for your family.
Welcome to TOM!
Lewis has not only helped me but my
Lewis has not only helped me but my
Partner also - he was great with both of us and worked to ensure we were covered but that financially it worked for us too. Very professional, very knowledgeable, great guy
16 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Martin,
Thanks so much for the review! It’s brilliant to hear that Lewis looked after both you and your partner, making sure you got the right cover at a price that actually works for your budget.
Welcome to TOM!
Lewis the legend
I spoke with Lewis Routley from Tom Life Insurance and, honestly, it felt less like a sales call and more like catching up with a mate. We somehow managed to cover not only life insurance but also Manchester United and a few other shared interests along the way!
Lewis was genuinely engaging, easy to talk to, and took a real interest in me as a person. At no point did I feel pressured or "sold" insurance. Instead, he took the time to explain everything clearly and helped me find the right cover for my needs.
By the end of the conversation, I felt like I'd gained a friend as well as sorted out my life insurance. A refreshing experience in an industry where that's not always the case.
Thanks, Lewis – and here's hoping Manchester United give us both something to smile about soon! 😄
15 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Lee,
Thanks for the brilliant review! We’ll be sure to pass your shout-out on to Lewis—and we've got our fingers crossed for a Manchester United win for you both, too!
We always aim to keep things clear and completely pressure-free, so it's great to hear you had an excellent service from Lewis whilst getting your family's protection sorted.
Welcome to TOM!
Excellent customer service
Very straight forward and explained in great detail, definitely recommend and a whole weight taken of my shoulders now know my family will be looked after when I’m gone. Julian was a very polite and informative person.
15 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Anthony,
Thanks for the great review! It's a massive weight off the shoulders knowing the family is looked after, and we're glad Julian could make the whole process so straightforward for you. Getting that peace of mind sorted is what we're all about.
Welcome to TOM!
I dealt with a guy called James Green &…
I dealt with a guy called James Green & got my agreement sorted with no issues. Great customer service!
15 juni 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Lewks,
Thanks for the review! It’s great to hear James got you sorted out with zero hassle. Ticking life insurance off the to-do list is a massive win for the family, and we’re glad we could make it easy for you.
Welcome to TOM!
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