I had a great experience with Thomas Way at Tom Life Insurance. He was absolutely brilliant from start to finish. He made the whole process quick, easy, and completely stress-free, explaining everythi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lewis routley who helped me was really nice and helpful, fully explained everything i wanted to know and answered all my questions clearly! Would 100% recommend to others that were looking for life in... Toon meer
Bedrijf heeft geantwoord
I don't normally leave reviews, but Lewis Routley absolutely deserves one. From start to finish he was professional, knowledgeable and made the whole process really straightforward. He took the ti... Toon meer
Bedrijf heeft geantwoord
Wow, my experience on that phone call was nothing shy of outstanding. Upmost professionalism. He wasn't trying to up-sell the service. He provided me with the perfect coverage for myself and also my d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tom.co.uk helps dads find the right life insurance, for free. It’s quick and easy, and means your family is protected financially if anything happened to you.
Contactgegevens
Tom.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Verenigd Koninkrijk
- hello@tom.co.uk
- tom.co.uk
4,8
Uitstekend
5K reviews
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Amazing service did everything I needed
Amazing service did everything I needed
20 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Ross,
Thank you for your review! We are glad you were happy with the service provided and have the right cover in place for yourself.
Welcome to TOM!
Emma Hayes was amazing
Emma Hayes was amazing. She explained everything thoroughly and was really helpful.
19 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Trevor,
Thank you so much for the wonderful review! We are delighted to hear that Emma was amazing and took the time to explain everything so thoroughly. Providing clear and helpful guidance is exactly what we strive for.
Welcome to TOM!
Antwoord van Tom.co.uk
Hi Levi,
Thanks for the lovely feedback! We are glad Jonathan was able to help you during the process of purchasing your cover.
Welcome to TOM!
Absolutely fantastic from start to…
Absolutely fantastic from start to finish. I dealt with Lewis Routley who made the whole process so easy and very swift a real pleasure to deal with. Felt at ease throughout the whole process not pushy or anything. Just overall amazing
19 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Chris,
Thanks for the amazing feedback! We love hearing that Lewis looked after you so well and made everything so easy and swift. We always want our customers to feel comfortable and never rushed or pushed, so it’s great to know Lewis hit the mark.
Welcome to TOM!
Good experience
Good experience getting insurance sorted. Umesh Parmar gave excellent service.
19 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Aaron,
Thanks for the wonderful feedback! We're glad to hear you had a great experience and that Umesh looked after you so well.
Welcome to TOM!
Life & Critical illness cover - Lewis Routley
Spoke to Lewis Routley. Incredibly friendly and helpful. Fast and easy to set up with decent incentives.
Lewis provides fantastic customer service and a good laugh. Definitely an asset to Tom.
19 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Michael,
Thanks for the great review! We're so glad Lewis could help you get set up quickly and bring some good energy to the process.
Welcome to TOM!
James Green was ace
18 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Danny,
Thank you so much for the review! We are absolutely thrilled to hear that James was ace and provided you with such a great experience.
Welcome to TOM!
Mike McCarthy was friendly and…
Mike McCarthy was friendly and knowledgeable, allowing me time to ask questions and took the time to understand my needs. Will be recommending Toms life insurance to friends and family because of his service.
18 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Anand,
Thank you so much for the fantastic review! We are absolutely delighted to hear about your experience with Mike McCarthy.
It’s wonderful to know that he was so friendly and knowledgeable, and that he took the time to truly understand your needs while giving you the space to ask all of your questions. Providing that level of care and clarity is exactly what we aim for.
We truly appreciate your kind words and are so grateful that you will be recommending us to your friends and family because of Mike's excellent service!
Welcome to TOM!
I had a really good chat with Scott…
I had a really good chat with Scott today he helped me update my tom such a friendly guy too he was patient and so caring about getting the correct answers needed, he also made sure I was answering the question he gave me time to think about the questions before answering and he always made sure I was answering not trying to answer them for me, this guy is spot on thank youuu Scott. btw if your thinking about life insurance my answer is tom 100%
18 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Joshua,
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear about your experience with Scott.
It’s fantastic to know that he was so patient, friendly, and genuinely cared about getting everything spot on for you. We love that he gave you the time and space you needed to think through the questions comfortably, without ever rushing you—that is exactly the kind of supportive service we pride ourselves on!
Your high recommendation means the world to us!
Welcome to TOM!
Avoid using this company
Avoid using this company. While the initial process of taking this policy out was hassle free, when it comes to claiming, it is far from it.
I have been diagnosed with Lymphoma and promptly contacted Tom to begin my critical illness claim. Forms were sent to me, again, I quickly filled these out and returned to their Freepost address. After over a week of not hearing anything, I called to only find they had not arrived and was given an email to send the forms to, why was this not an option in the first place?!
All the information provided on the form was filled out and signed by my consultant at the hospital but Tom's first action was to send a letter to my GP requesting a report. Unsurprisingly, my GP didn't have that information as it was dealt with at the hospital by my consultant. After chasing, again, I was informed they would then send a letter to the hospital for my consultant to request the extra information they needed. This was almost 3 weeks a go and I have had to call to chase again to find they are still waiting to hear from the hospital but have not bothered to chase or use any other form of communication than by post which has failed in the past. Why do they not call or email?!
All in all it just feels like delay tactics. I am unwell and going through one of the worst things in my life and feel customer service is not sympathetic and tell me it's the claims department that are dealing with it without actually putting me in direct contact with them and then asking me to chase the hospital and consultant....
18 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Stuart,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration and distress this situation has caused. First and foremost, we are incredibly sorry to hear about your diagnosis, and we completely agree that you should be met with the utmost empathy and support during such a difficult time.
What you have described is absolutely not the level of service we aim to provide. We want to look into exactly what has happened with your critical illness claim, review the communication between our team and the claims department, and do everything we can to help get this moving forward for you.
Because we want to address this urgently and protect your privacy, could you please contact us directly via email complaints-uk@clark.io? Please reference your review and provide your full name, policy number, or postcode so we can locate your file immediately.
We are fully committed to getting this looked into properly for you.
The TOM Team
Had a call from James Green today to…
Had a call from James Green today to set up life insurance, very understanding and straightforward explained everything in detail to me which helped out massively. Very professional gave great advice. Helped out loads thank you James
18 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Tom,
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that James provided such professional and detailed guidance during your call today.
We know that setting up life insurance can feel like a lot to take in, so it’s wonderful to know that James's straightforward and understanding approach helped out massively and gave you the great advice you needed.
Welcome to TOM!
highly recommend
Very informative, helpful to my needs and overall great service. Plus generally a top chap. Highly recommend
15 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Ashley,
Thank you for your fantastic review! We’re so pleased to hear you found the service informative, helpful, and tailored to your needs. It’s even better to know your experience was such a positive one — and we especially loved the “top chap” feedback! We really appreciate your recommendation and thank you for choosing TOM.
Two discussions before taking full…
Two discussions before taking full advantage. Professionalism throughout the process. Lewis is a credit to the company.
15 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Dan,
We’re delighted to hear that Lewis provided a professional service throughout and gave you the time and support needed to make the right decision. Thank you for choosing TOM!
Setting up Life Insurance was very easy
Setting up my Life Insurance was very easy with TOM thanks to Lewis. Lewis was very friendly, polite and professional and made the set up process seamless.
14 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Danny,
Thank you for taking the time to leave us such a lovely review! We’re so pleased to hear that Lewis made setting up your Life Insurance such an easy and seamless experience. Providing friendly, professional service and making the process as straightforward as possible is exactly what we aim for, so it’s great to hear Lewis delivered this for you. We really appreciate your feedback and thank you for choosing TOM!
Arranged my life insurance with Mike
Arranged my life insurance with Mike Mcarthy, made the process so easy and efficient, really like the fact you deal with one person for the whole process, definitely going to recommend Tom to family and friends
14 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Isaac,
Thank you for taking the time to leave such a lovely review! We’re so pleased to hear Mike made arranging your life insurance such an easy and efficient experience. Building a relationship with one dedicated person throughout the process is something we know many customers really value, so it’s great to hear that stood out to you. We truly appreciate your recommendation and thank you for choosing TOM – it means a lot to us!
Had a great experience with Emma Hayes…
Had a great experience with Emma Hayes today who called for a review on my life insurance policy. Very professional, polite and easy to talk to, helped me to add on critical illness cover on my request and made the whole thing very easy. Will definitely be recommending her to friends and family.
13 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hello,
Thank you for leaving a lovely review & recommendation! We are so glad Emma provided you with excellent service. Welcome to TOM!
Suresh sorted my cover. Great job.
Suresh patiently called me back several times whist I waited to make up my mind and when I was ready to go ahead today, had it fully sorted in a 12 minute and 56 second call. I just checked how long it was lol. Thanks for making it easy.
12 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Thomas,
That is some impressive timing! We know choosing the right protection is a big decision, so we appreciate you taking the time you needed. It’s great to hear that Suresh was there to help you get everything secured so efficiently once you were ready to roll.
Welcome to TOM!
Lewis was an absolute diamond
Lewis was an absolute diamond, easy to talk to, made sure everything was noted on my medical history and got it done smoothly
12 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Hi Karl,
It’s great to hear you had such a positive experience with our advisor, Lewis. Having a smooth process—especially when it comes to the finer details like medical history—is exactly what we aim for.
Welcome to TOM!
Excellent service by Scott Williams
Excellent service by Scott Williams. Sorted both mine and my girlfriends life insurance application. Great communication and made the full process seamless.
11 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
We're happy to hear that the life insurance application process was seamless for you both, thanks to Scott's great service and communication. We appreciate your feedback! Welcome to TOM!
Bill Awan
Bill Awan, A credit to Tom.
Took time to understand why I enquired and tailored policy to my lifestyle and needs.
I appreciate again your support and condolences.
You deserve to be recognised for the work you do
Jamie
11 mei 2026
Review zonder uitnodiging
Antwoord van Tom.co.uk
Thank you for your kind review. We’re so pleased to hear Bilal provided personalised support and took the time to tailor the policy to your needs. Your feedback and recognition mean a great deal. Welcome to TOM!
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