Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... Toon meer
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I wanted to buy replacement file pads for the electric nail file and got in touch with the customer service team. I cannot fault them at all. They have been quick to respond and made sure I got... Toon meer
Bedrijf heeft geantwoord
5* service!! Honorine, Nicholas and Martin were a great help and very attentive when trying to find a replacement piece for a breast pump. My only issue would be the ability to get in contact in the f... Toon meer
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had a manufacturing issue with teats we picked up from local supermarket, resulting in baby not being able to suck any milk out. spoke to nicholas and beth and within a. few hours they’d placed an ord... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Verenigd Koninkrijk
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Uitstekend
12K reviews
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Not the best one I got
I accidentally ordered to wrong one I wanted a bottle rapid warmer but when I went online for help it just kept saying my order number was wrong then I’ve had it about a week and it just kept flashing red on and off and now it’s stopped working all together… not the best rapid cools at all. And I’ve ordered the bundle that comes with the rapid cools and rapid warmer dreading it now because I know how crap the other one I just got is
10 juni 2026
Antwoord van Tommee Tippee UK
Hi Katie,
Thank you for taking time to leave your review.
We're very sorry to hear you have had trouble with the not just the ordering system but with the PrepGo as well, we understand how important it is to have a reliable and fast method of cooling your feeds.
We can see you have been in contact with our Parent-Care Specialists who have organised a replacement for you.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Prep machine not working SUPPORT NOT HELPFUL
My wife and I purchased a tommee tippee prep machine, and we had a fault after set up. I have tried chatting to tommee tippee customer care on their website and Jude who "assisted" me was less than helpful. I clearly explained my issue to them, however I then needed to provide them with alot of personal information so I could upload a video of the issue, but I HAD EXPLAINED THE ISSUE TO THEM! issue was not resolved, far from helpful. It's a shame because the prep machine does look ok.
16 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Jarrod,
Thank you for taking the time to leave some feedback.
We're very sorry to hear that you have faced an issue with your PerfectPrep machine and we certainly do not expect to hear how disappointed you are with the service provided.
When raising a claim, our Parentcare Specialists will take you through some troubleshooting to help resolve the issue and understand your experience and the performance of the product. We understand this can be frustrating, although this helps us provide you with a suitable resolution. You can read more about this in our Term's and Condition's under Making a Claim: https://www.tommeetippee.com/en-gb/legals/extended-warranty-terms-and-conditions
We will also ask for your contact information to support us in arranging any spare parts or replacements as well as for data protection purposes.
We would love to turn this around for you as we're certain you would like to get back to little one, we can see that we are awaiting a response from you.
We hope to hear from you,
Tommee Tippee
I was chatting with them on the web as…
I was chatting with them on the web as my go prep lid broke and they was so nice and understanding about it and send out a new lid right away!
16 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Leah,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that our team have been able to get this sorted for you.
Please do contact us again in future if you ever need any more help.
Best wishes,
Tommee Tippee
Bought the new tommee tippee and…
Bought the new tommee tippee and Binibamba pram shrug, print quality poor sadly looks like a child printed it! I now understand why they used influencers and famous people to launch it. The print quality on the bag it cane in was so much better
16 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Dear Customer,
Thank you for taking the time to leave a review today.
We understand how exciting it can be to open a product, so we apologise to hear the quality did not meet your expectations. The product is made from 100% natural material and the design is handmade, and each one is different. Due to the material the print will not be prominent as the bag as the shrug does as individual strands compared to the canvas bag.
We would like to look into yours in more detail however if you can reach out here: https://www.tommeetippee.com/en-gb/contact-us
Best Wishes,
Tommee Tippee
Fantastic customer service
I bought my daughter 6 of the anti colic bottles for her baby due in 4 weeks time. She had used them for her first baby and was very happy with them. After sterilising the bottles the lids would not stay on. I contacted customer service at Tommee Tippee who offered to replace the bottles straightaway. Within 2 or 3 days a new set of bottles arrived. I cannot fault the customer service received.
12 juni 2026
Antwoord van Tommee Tippee UK
Hi Helen,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are pleased to hear they were able to assist with your query and offer some replacement bottles for your daughter to use when little one arrives.
Best wishes,
Tommee Tippee
I had an issue with my bottle cooler…
I had an issue with my bottle cooler and the team were a great help and sent me out a replacement, no faults and the staff where great I was speakin with Nicholas, Florence, Debbie and Morgan and had no issues at all
16 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Chloe,
Thank you so much for taking the time to leave a review.
We are delighted to hear our Parent Care Specialists were able to help get everything resolved for you!
Please do reach back out to us should you need any further assistance.
Warmest Wishes,
Tommee Tippee
My tommee tippee cooling flask had the…
My tommee tippee cooling flask had the flashing red star of doom at 11pm tonight on the last feed of the day. It had been being iffy in the day and then just gone. I spoke with Kelly who was amazing and such a huge help with sorting a replacement for me. Kelly was very helpful and very understanding to my situation and very quick to help resolve it. Truly appreciate Kelly’s quickness to resolve the issue. Amazing. Thank you.
15 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Bronwyn,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help you resolve your issue with the PrepGo and leave you with such a good impression.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get in contact should you ever need any future support.
Warmest Wishes,
Tommmee Tippee.
Very good customer support was able to…
Very good customer support was able to resolve my issue with a product swiftly and get me a suitable replacement. Thanks Nicholas and Debbie!
15 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Ammaar,
We are so delighted to read this lovely review.
It's so lovely to know our Parent-Care Specialists were able to easily assist you and provide you with a quick resolution.
We will make sure to pass this message to them and I can assure you they will be more than glad to hear what you have written for them.
Warmest regards,
Tommee Tippee.
Excellent customer service
Really great customer service experience. I’m surprised they had customer service available at 9pm which is really ideal especially when having a baby. The team were quick and straightforward when dealing with my query, they really helped me with my issue and provided a quick solution. Special thank you to Andrew and Kelly for helping me this evening.
15 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Louise,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists can help you resolve your issue so quickly and provide the kind of service we strive for.
We will be sure to pass along your kind words to both Andrew and Kelly.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Antwoord van Tommee Tippee UK
Hi,
Thank you for taking time to leave your review.
We're always glad to hear that our Parent-Care Specialists were able to help resolve your issue so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Antwoord van Tommee Tippee UK
Hi Mr Bragg,
Thank you for taking time to leave your review.
It's always great to hear that when our products meet with parent and carer approval and that it got to you quickly and safely.
Please do not hesitate to get in contact should you ever need any assistance.
Warmest Wishes,
Tommee Tippee.
Good quality product that was delivered…
Good quality product that was delivered quickly
11 juni 2026
Antwoord van Tommee Tippee UK
Hi Stacey,
Thank you for taking time to leave your review.
We're pleased to hear that you approve on the product and that we could get it out to you so quickly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I was happy initially but not anymore
I was happy with the product initially and bought three glass sets because my sister said glass was best. One chipped probably just a faulty one and this was replaced. All 9 have chips on the top half of them. The product just isn't durable and quite concerning when I've been following the wash and sterilising instructions and using the Tommie Tippie microwave steriliser! Stopped using them immediately and looking at other brands now!
14 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Hina,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We would love for you to reach out to us on 08085 979899 so we can look into this further.
Best Wishes
Tommee Tippee
Delivery was an issue and then when it…
Delivery was an issue and then when it did arrive, one of the boxes inside was damaged with the bottles spilled etc. nothing broken but just didn’t feel like any cars in packing or delivery
8 juni 2026
Antwoord van Tommee Tippee UK
Hi S Ross,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that one of the boxes inside was damaged, and you feel there was no care taken when packing your order. We are pleased to hear that nothing was broken though.
Please accept our apologies for not meeting your expectations on this occasion.
Should you wish to discuss this further, please do not hesitate to contact us on 08085 979899.
Best Wishes
Tommee Tippee
Antwoord van Tommee Tippee UK
Hi,
Thank you for your feedback.
We are delighted that delivery was fast, and you feel the product is great.
Best Wishes
Tommee Tippee
It was very easy to chat
It was very easy to chat. And quickly. I thought maybe it would be a long winded faff, they would ask for the product to be returned so they could fix it, or to explain for me to change the battery etc. Instead they told me to stop using the product, issued an apology and a replacement sent out straight away. I think they took the health and safety of my baby very seriously. I’m really pleased with how they dealt with the issue.
8 juni 2026
Antwoord van Tommee Tippee UK
Hi Kailyn,
Thank you for leaving your feedback.
We are pleased to hear that it wasn't a long-winded conversation for you and that it was resolved quickly for you. We will always take the health and safety of babies seriously.
We are happy to hear that you are really pleased with how your query was dealt with.
Best Wishes
Tommee Tippee
Spoke with Jo
Spoke with Jo, through their live chat. Excellent customer service.
12 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Niamh,
Thank you for taking the time to leave us a review.
We're delighted to hear you had a positive experience with our team and that the support provided met your expectations. Feedbacks like this mean a great deal for us.
We'll make sure to share your kind words with our agent so they can see the impact their support has on our customers.
Warmest regards,
Tommee Tippee.
Really helpful and quick response
Really helpful members of staff. The Facebook messenger service gave a very quick response and until 10pm.
12 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Laura,
Thank for the really nice 5 star Trustpilot review.
We are so please that somebody was able to offer you a solution late at night which we are more than happy to do and do operate over 24 hours.
Thank you so much for telling us about your recent interaction and for the taking to time to leave the review.
Kind Regards.
Tommee Tippee.
Great products and fantastic customer service.
I have many products from Tommee Tippee, purchased in preparation for my baby. I have found all of them to be fantastic and would recommend to anyone. However, when I did encounter an issue with one of their products, a fault that happens from time to time, I needed to contact customer services. On doing so, I recieved prompt and helpful communication from their team, I ended up being helped by Martin, Beverley and Sophie. All 3 of which were very helpful, replied promptly and communicated well with a dedication to ensure the product was being used correctly and upon agreeing that there was a fault, finding a resolution I was happy with. They ended up deciding to replace the item, which I was more than happy with and the product was ordered and sent straight away, after agreeing with the suggested resolution. I couldn't be happier with their customer service and support.
11 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Charlotte,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help resolve your issue and that they could leave such a great impression, providing the kind of service we strive for.
We will be sure to pass along your kind words to Martin, Beverley and Sophie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I would like to commend Tomee Tipee's…
I would like to commend Tomee Tipee's customer service team for their excellent support in resolving an issue with my broken prep machine. From the moment I reported the fault, the team responded promptly, professionally, and with genuine concern for my situation.
Their communication was friendly, efficient, and reassuring, which made what could have been a frustrating experience much easier to manage.
I was particularly impressed by how quickly they actioned my case and worked towards a satisfactory solution.
Overall, I am very pleased with the support I received and would not hesitate to recommend Tomee Tipee based on the quality of their customer service. Thank you to the team for handling my issue so effectively and professionally.
11 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Grace,
Thank you for taking the time to leave such a lovely review of your experience with our Parent-care Specialists.
It's wonderful to hear how they showed genuine concern and were prompt in trying to assist with this to get everything resolved for you.
Best wishes,
Tommee Tippee
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