My baby camera broke after having for just under two years, my monitor started this horrible crackling noise and it set of the camera on all VOX settings.. silent baby and loud camera didn’t make fo... Toon meer
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Lees wat reviewers zeggen
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... Toon meer
Bedrijf heeft geantwoord
We were gifted the dreamsense monitor during pregnancy. Few months later and we set it up but the camera feed never worked. Called up and did all the troubleshooting without success. They wouldn’t tak... Toon meer
Bedrijf heeft geantwoord
I reached out for help regarding my son’s bottle, he’s autistic and has ARFID, he’s had his blue bottle for near 10 years. They couldn’t find the bottle as it was discontinued however Debbie sent me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Verenigd Koninkrijk
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Uitstekend
12K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great products.
17 juni 2026
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
5 ⭐️ Debbie
I had an issue with my prep machine, I called customer services who answered straight away, no queues! Debbie was extremely helpful and understanding of the issues I was experiencing. Replacement and collection was all organised within minutes. You don’t often get customer service like that anymore so it deserves to be recognised.
14 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Courtney,
Thank you so much for the lovely 5 star Trust Pilot review.
We are so happy to hear that Debbie was able to assist you with your query with your Perfect Prep Machine and was able to resolve your query within a short time to make sure that you had a replacement and collection of the original machine.
Thank you for recognising Debbies hard work and this will be fed back, which she will be delighted with.
Kindest Regards.
Tommee Tippee.
Very disappointing – two faulty machines and still no resolution
Very disappointing – two faulty machines and still no resolution
I bought a Tommee Tippee Perfect Prep machine directly from Tommee Tippee on 28 May 2026, and unfortunately my experience has been extremely disappointing.
The first machine was faulty and had to be replaced. Sadly, the replacement has exactly the same problem.
The machine regularly refuses to prepare another bottle for around three hours after its last use because it claims the water is too warm. This makes it completely unreliable when my baby needs feeding and defeats the entire purpose of buying a machine that’s marketed as preparing bottles quickly and conveniently.
I’ve followed every troubleshooting step recommended by Tommee Tippee, including flushing the machine with cold water, topping it up with fresh cold water, keeping it out of direct sunlight, switching it off, using chilled water, and even setting the machine to the coolest water temperature available in the app. Despite all of this, the machine still overheats and refuses to make bottles.
I understand the machine has a safety feature that prevents it from operating when the water temperature exceeds 28°C. However, I don’t think it’s reasonable for a product designed to prepare baby bottles on demand to require constant cooling measures, refrigerated water or even ice just to work during normal UK summer weather.
Customer service has simply repeated the explanation about the safety feature rather than addressing the fact that I’ve now had two machines with the same issue. A replacement has not solved the problem.
I’ve now requested a full refund under the Consumer Rights Act 2015 because I don’t believe the product is of satisfactory quality or fit for purpose.
Based on my experience, I cannot recommend this product. It’s an expensive purchase that I simply can’t rely on when my baby needs feeding the most.
13 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Corinna,
Thank you so much for the reply, I apologise for the frustration that you are experiencing using your Perfect Prep Machine.
We are sorry to hear that you have experienced this issue with two of your Perfect Prep Machines. This must be frustrating for you but we can help with this! Taking the guidance steps on the product support page would be recommended to get you back to feeding your little one with ease.
We are experiencing a heatwave with temperatures which are the highest on record and whilst this is enjoyable for us, your PerfectPrep may need some extra attention to keep it cool. This is to ensure only a safe feed is dispensed.
It can be frustrating when this happens and this is why we have provided the following guidance on how to manage this during this time:
From the product page:
https://www.tommeetippee.com/en-gb/products/perfect-prep-dtcconf260?_pos=2&_sid=8c291e0a3&_ss=r
In warmer weather; keep your machine out of direct sunlight and ensure that the water is the tank is cold. You can even add ice cubes to keep this cold.
There is a temperature probe inside the machine that regularly checks the temperature to ensure this will produce a safe feed. If this flags a temperature outside of the acceptable range then it will stop the machine from dispensing.
We hope this provides reassurance and helps you but our Parent-Care team have also reached back out to you to offer more support.
Kindest Regards.
Tommee Tippee.
I spoke to Debbie on the web chat and…
I spoke to Debbie on the web chat and asked about buying some replacement straws for my little boys beakers. Debbie was so helpful and sent me quite a few replacements out free of charge
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Lynsey,
Thank you so much for the lovely 5 star Trustpilot Review about your recent experience.
We are so happy to hear that Debbie was able to help you with your cups as you need some replacement straws, so we send replacement cups instead of free of charge as gesture of goodwill.
We appreciate you contacting in and asking for assistance.
Kind Regards.
Tommee Tippee.
Terrible customer service and no refund
I returned my order and I still haven't received my refund. Instead of helping to resolve the issue, I felt like I was simply dismissed and told to take it up elsewhere rather than being offered any meaningful assistance.
I understand that parcels can sometimes be delayed or lost in transit, but that's exactly when good customer service matters. Instead of investigating the issue properly or keeping me informed, I was left chasing for updates and without a resolution.
Overall, this has been a very disappointing experience. Poor communication, no empathy, and no willingness to take ownership of the problem. I expected much better from a well-known brand and won't be shopping with Tommee Tippee again.
14 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi,
Thank you for providing us with your feedback.
We're sorry for the delay in getting your refund which is due to some suspicious activity on your account. We can see that there has been regular communication with our Parentcare Specialists to keep you updated, and our warehouse are checking all returns that arrive back for your order, so this can be refunded as soon as possible.
We can assure you we are fully investigating this matter and will continue to update you as more information becomes available.
Warm Wishes.
Tommee Tippee.
Diego and Andy were so fantastic
Diego and Andy were so fantastic
To work with. This is such a wonderful company with great products that truly care about each customer. Thank you so much!!!!❤️❤️
7 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Brittany,
Thank you for taking the time to leave a review of your experience with Diego and Andy.
We are so pleased to here how wonderful and caring they were when assisting with your query!
Best wishes,
tommee Tippee
Beverley was extremely helpful and very…
Beverley was extremely helpful and very nice to talk to and sorted the problem out quickly.
13 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Stacey,
Thank you for taking the time to leave a review of your experience with Beverley.
It's wonderful to hear how helpful and nice she was when assisting with your query.
Best wishes,
Tommee Tippee
Dream sense monitor doesn’t work
We were gifted the dreamsense monitor during pregnancy. Few months later and we set it up but the camera feed never worked. Called up and did all the troubleshooting without success. They wouldn’t take the monitor back and only offered 20% off a new £200 one! Sorry but if your tech doesn’t work, you should replace it
13 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Jenna,
Thank you for leaving a review of your experience with our Parent-care Specialists and the DreamSense Baby Monitor.
We are so sorry to hear you are having some trouble with this and the camera feed isn't working and you aren't happy with the resolution offered.
We see that you have reached out to us again so one of our team has sent you an email in return to look into this further with you.
Best wishes,
Tommee Tippee
Had great experience with this company…
Had great experience with this company thank you for your help
13 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Jackie,
Thank you for taking the time to leave a review of your experience with us.
We are thrilled to hear it was great.
Best wishes,
tommee Tippee
Prep and Go flask already stopped working
I’m disappointed in how quickly my Prep and Go flask has stopped working. I’ve only had it 4 weeks and the lid has stopped signifying the temperature and I have to guess.
11 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Es,
We are so sorry to hear your PrepGo Flask isn't working as expected.
Trustpilot hasn't left us your email address but we would love to know more about this and help get everything resolved.
Can you reach out to us via this link? https://www.tommeetippee.com/en-gb/pages/contact-us
Best wishes,
Tommee Tippee
My baby camera broke after having for…
My baby camera broke after having for just under two years, my monitor started this horrible crackling noise and it set of the camera on all VOX settings.. silent baby and loud camera didn’t make for a good nights sleep for me haha! Spoke with Martin and Izzy and was offered troubleshooting advice, now I have a new device being delivered! Never been so happy with a company, these two clearly care for their customers and are so supportive!
Very grateful mummy here! Thank you both for all your help ☺️
8 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Tara,
Thank you for taking the time to leave a review of your experience with Martin and Izzy.
We are so pleased to hear how supportive they were with your query and were able to ge this replaced for you.
Best wishes,
Tommee Tippee
Without shadow of any doubt the worst…
Without shadow of any doubt the worst experiance i have ever had in my life with any equipment ever.
I bought the Tommee Tippee Perfect Prep Pro - Black.
The set up process is more complicated then landing on the moon. The set up is a joke. As an example when you are told to hold down the "filter replacement" button it does not flash, beep or anything to confirm it worked"
The process off allowing cold water at point 6 on the instuctuons is a joke. The reason being is you have to allow,cold water to filter through but this takes time and oftrn the equipment shuts down and you have to start again.
At point 9 and 10 of the instructions when you are having to let it weigh the bottle to memorise it. Its a joke. I have followed it 5 times and everytime instead of the dispense button turning green it turns red. YOUR INSTRUCTIONS DONT EXPLAIN WHAT THAT MEANS.
Your company should be fined heavily for such a poor product. I want my money back
To make it worse soneone made a bottle "the old fashioned way" it was so simple. Dont waste your money people
Tommie tippee are having you over
12 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Mr Marshall,
Thank you for taking the time to leave a review of the Perfect Prep Pro.
We are sorry to hear you've had a hard time setting up the machine. The filter replacement light will go off once it's registered you've pressed that.
The machine will go into standby mode if left untouched but you will be able to tap any button to bring this back on and continue from where you left off.
If the scoop button is going red during calibration it's because there will have been an error along the way. The powder tanks needs 400 grams in it which is pretty near the top so you may need to add some more. The lower drip tray might be out of place. This is the bottom tray under the dispenser, it has 2 arrows in a circle on it and 3 prongs on the bottom. The prongs need to slot into the corresponding holes and you can do this by twisting it until you feel it go into place.
Trustpilot hasn't shared your email address with us and we would love to speak with you and go through the set up together. Could you reach out to us via this link? https://www.tommeetippee.com/en-gb/pages/contact-us
Best wishes,
Tommee Tippee
Antwoord van Tommee Tippee UK
Hello Shara,
Thank you for taking the time to leave a review.
We are happy to hear this was swift and easy.
We hope you continue to use our products.
Best wishes Tommee Tippee.
Cienna & Andy’s exceptional customer service
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful from start to finish. They took the time to answer my questions, arranged a thoughtful gift for my baby, and made the whole experience feel really personal. It’s so refreshing to speak to a brand that genuinely cares about its customers. Thank you both for making my day, I can’t wait to use the bottles and soothers when our little one arrives! 💙🍼
10 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Hannah,
Thank you for taking the time to leave a lovely review of your experience with Cienna and Andy.
It's so wonderful to hear how attentive they were in answering your questions and offering a gift for when little one arrives. We hope you love them!
Best wishes,
Tommee Tippee
Tommee tippee prep machine
I had an issue with the tommee tippee prep machine. It was dispensing the correct amount of water. It was an oz short everytime. the lady I spoke to was very helpful and as I had done everything she suggested she then ordered a replacement to be sent out and it arrived 3 days later. She was very lovely, polite and helpful. I Wasn’t on hold or waiting ages for the phone to get answered and kept me up to date via call and email. Overall very happy with the experience
1 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Emma,
Thank you for taking the time to leave a review of your experience with us.
We're sorry to hear you were having some trouble with your Perfect Prep but it's amazing to hear how efficient and communicative our Parent-care Specialists were when assisting with this and getting everything resolved for you.
Best wishes,
Tommee Tippee
I have the wearable pump and I love it
I have the wearable pump and I love it. Amazing customer service, very easy to communicate and reliable service! Highly appreciated it
10 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Nancy,
Thank you for taking the time to leave a review today.
We love to hear how you are enjoying the Wearable Breast Pump so much, we are glad you have had a good experience with this and a good experience with our Parent-Care Team too.
Please do not wait to reach out if you need anything else.
Best Wishes,
Tommee Tippee
I reached out for help regarding my…
I reached out for help regarding my son’s bottle, he’s autistic and has ARFID, he’s had his blue bottle for near 10 years. They couldn’t find the bottle as it was discontinued however Debbie sent me out a pack of bottles in the hope he would except one. Thankyou Debbie for taking the time to help me massively appreciated the kindness and quick delivery also
6 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Clark,
Thank you for taking the time to leave a review today.
We understand how it can be trying to source an older product, so I do apologise to hear we have not been able to source the same model for you. However, it is great to hear Debbie took some time to talk you through different options and what can be done for you.
We do hope your little one enjoys the new bottles.
Best Wishes,
Tommee Tippee
Diego was a big help today
Diego was a big help today , been lost without my prep and go.
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Anna!
Thanks for taking the time to leave this lovely review.
We're delighted to hear one of our Parent-Care Specialists was able to resolve your issue with your Prep Go so easily.
We will make sure to pass this review as Diego will love to read it.
Thanks again for taking the time to leave this kind words.
Warmest regards,
Tommee Tippee.
Excellent customer service received…
Excellent customer service received from Andy, Debbie and Tayla. I had an issue with the anticolic bottles and they have resolved it quickly in a professional manner. Thank you.
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Georgia!
Thank you so much for taking the time to leave this kind words.
We're so amazed to hear the service provided by our Parent-Care Specialists was quick to resolve your issue with your Anti-Colic Baby Bottles. We're also delighted to know the professionalism your query was taken has made a difference for you.
We will make sure to pass this to our agents as they will love to read this review.
Thanks again for your lovely review.
Warmest regards,
Tommee Tippee.
Had issues with the tommee tippee prep…
Had issues with the tommee tippee prep pro machine. Reached to a member of customer service and spoke to Martin. A lovely chap and helped me and guided me throughout with troubleshoot with setting up the new machine. Happy to say that he got the machine in working order on a step by step process and also helped me with all my questions. Thank you martin. Only downside was that he took time to respond but apologised for it. Thank you Martin!
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Jas,
Thanks for taking the time to leave this warm words for us.
We're so happy to hear one of our Parent-Care Specialists was able to provide the correct guidance to set up your new Perfect Prep Pro. We're also delighted to hear all the information provided was useful to resolve every single one of your questions. Please do not hesitate in contacting us again if you do have any other enquiry.
We will make sure to pass this to Martin as well so he can read what you have said regarding the service he has provided.
Thanks again for leaving this feedback, and we will make sure to keep improving in the future.
Warmest regards,
Tommee Tippee.
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