My baby camera broke after having for just under two years, my monitor started this horrible crackling noise and it set of the camera on all VOX settings.. silent baby and loud camera didn’t make fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had such a lovely experience with Tommee Tippee’s customer care team. I reached out on Instagram as an expecting first time mum and Cienna and Andy were both incredibly kind, friendly and helpful fr... Toon meer
Bedrijf heeft geantwoord
We were gifted the dreamsense monitor during pregnancy. Few months later and we set it up but the camera feed never worked. Called up and did all the troubleshooting without success. They wouldn’t tak... Toon meer
Bedrijf heeft geantwoord
I reached out for help regarding my son’s bottle, he’s autistic and has ARFID, he’s had his blue bottle for near 10 years. They couldn’t find the bottle as it was discontinued however Debbie sent me... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contactgegevens
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Verenigd Koninkrijk
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Uitstekend
12K reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
We were having trouble with the lid on our cooling flask. I spoke to Debbie on the live chat and she was able to trouble shoot and provide a quick solution. Happy customer.
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi,
Thank you for taking the time to leave this lovely review.
We're delighted to hear your issue with your Prep Go was resolved so promptly.
We will make sure to pass your comments to Debbie as she would love to hear what you have said.
Thanks again for your kind words.
Warmest regards,
Tommee Tippee.
Great experience with Andy in customer…
Great experience with Andy in customer service. Helped me quick and easy with an issue I had. All sorted in 20 minutes. Great service
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Nike.
Thank you for taking the time to leave your feedback.
We are delighted to hear you had a great experience with our parent-care Specailst Andy, and he managed to resolve the issue quickly.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Faulty bottle - great customer support
I had an issue with a bottle I bought, Debbie took me through all the steps to try and fix the problem and got it all sorted nice and quickly. Good customer service.
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Beth.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Debbie was able to fix the problem and managed to resolve the issue quickly
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
If you’re having a summer baby good…
If you’re having a summer baby good luck, especially in this UK heat wave. Literally can’t use it as it’s too warm. It’s quicker to measure the formula, boil the kettle and use the nuby cooler by the time you’ve emptied it and re filtered cold water. And when you do manage to use it with cooler water you have to repeat the process every time you come back to it for another bottle. Not ideal at 03:00am🤣 if it was winter, laughing would be so handy!
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Jesse,
Thank you for taking the time to leave some feedback.
We're very sorry to hear that you have experienced this and we understand how frustrating this can be. Our Perfect Prep® machines have a probe that measures the temperature of the water in the tank and stops the unit dispensing water that is above 28°C. This is a key safety feature that makes sure the final feed is not too hot for your baby. High water temperature should only ever be an issue in hotter climates, but it's not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.
https://www.tommeetippee.com/en-gb/pages/perfect-prep-product-support
We therefore recommend that you run the cold tap until the water is cold before filling your Perfect Prep® jug. To stop your unit getting too hot:
-Keep it out of direct sunlight.
-Regularly top it up with cold tap water.
-Keep a jug of cool water in the fridge and use this to top up your machine.
-Add some ice cubes to the hopper.
We would like to support you further with this and we kindly ask if you can reach out to a member of our Parentcare Specialists as Trustpilot has not provided us with your contact details. Please see the following link and we are happy for you to use the reference, 160485, when reaching out.
https://www.tommeetippee.com/en-gb/pages/contact-us
We hope to hear from you,
Tommee Tippee
I spoke to Debbie today via livechat…
I spoke to Debbie today via livechat and she was so helpful and managed to help me so quickly with ordering spare parts.
Thank you so much.
Brilliant service
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Emily.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our Parent care specialist Debbie, managed to help with ordering some spare parts in a timely manner and was very helpful.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great service and very efficient
Great service and very efficient customer support service to help with delivery queries. Had my issue resolved in less than 24 hours.
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Vanessa,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
It's great to hear they were so efficient in assisting with your delivery query!
Best wishes,
Tommee Tippee
My partner lost 2 stars from the…
My partner lost 2 stars from the advance anti colic bottles down our sink drain when washing them and when I contacted customer support, I had a lovely lady named Debbie who quickly and kindly got a new set of stars sent out to my address free of charge. Really are such a great company/great quality and amazing customer support
9 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Natalie,
Thank you for taking the time to leave a review of your experience with Debbie.
We are so pleased to hear how amazing she was by helping you get some replacement valves for the ones that got lost down the sink!
Best wishes,
Tommee Tippee
I needed to replace the duckbill valves…
I needed to replace the duckbill valves for my electric pump and couldn't find them anywhere besides the Tommee Tippee UK site. I reached out through chat on how to order these replacements and received prompt and easy help. The customer service person ordered them for me and they were free. I received tracking updates and they arrived very timely. Happy with the service I was provided!
8 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Lindsey,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get those spare parts out to you and that you found the experience so easy.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Had an issue with my appliance
Had an issue with my appliance, managed to get this sorted out and Andy was very helpful.
8 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Shannon,
Thank you for taking the time to leave a review today.
We do apologise to hear you had to contact in with an issue on your product however it is great to hear Andy was able to resolve this in a helpful manner.
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
TT have sent me additional breast pump…
TT have sent me additional breast pump parts in the correct size for free. Thanks!
8 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello MP,
Thank you so much for the amazing 5 star Trustpilot Review,
We are so happy to hear that somebody was was able to help you with the additional parts need for your breast pump for free.
I hope this really helps you to continue to use your breast pump and are always here if you need help again.
Kindest Regards.
Tommee Tippee.
Great customer service …
Needed a replacement valve so contacted customer service and I’d like to thank Cienna as she went above and beyond to help fix my problem
8 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Paige,
Thank you so much for your feedback.
We're delighted to hear that Cienna was able to assist with your replacement valve and went above and beyond to resolve your issue. We’ll be sure to share your kind words and recognition with her.
Warmest Wishes,
Tommee Tippee
Excellent customer service
I had a great experience with Tommee Tippee customer service. My Perfect Prep machine developed a fault, and after I explained the issue and provided photos and a video, the team quickly arranged a replacement. Throughout the process, Andy, Morgan and Honorine were friendly, professional, patient and very helpful. They kept me informed every step of the way and made the whole process easy. Thank you for the excellent customer service. I would definitely recommend Tommee Tippee. ⭐️⭐️⭐️⭐️⭐️
7 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Veronika,
Thank you so much for the 5 star Trustpilot review about the service that you have recieved.
We are so glad to hear that the team were able to help you with your PerfectPrep by arranging a replacement after asking you troubleshooting questions and gathering evidence.
Thank you for the comments on the professionalism and patience and overall helpfulness of the team and the excellent customer service that you have recieved.
We pride ourselves on offering as much help as possible and resolving an issue with a customer asked for help.
We hope to hear more postive reviews from you in the future.
Kindest Regards.
Tommee Tippee.
Absolute Nightmare when Tommee Tippee were at Fault
Really disappointed with my recent order with Tommee Tippee. I was given 5 packs of Dummies instead of the 5 packets of Bottle Teats I ordered. It seems all Tommee Tippee care about is receiving their items back before sending my replacement Bottle Teats even though I explained I needed them urgently and it was Tommee Tippees mistake...
After numerous different customer advisers had looked into the issue, replacement teats were ordered however the wrong ones had been ordered by the advisor even though I had sent pictures and stated numerous times which ones I was missing from my order. It seems there are too many customer advisors involved and they do not read the previous correspondence in the email trail correctly.
I was at my wits end and frustrated with the slow resolution and incorrect order being requested so I phoned the helpline and requested a refund where I am so glad I was able to speak to Honor who was able to help me and issue me a refund so I was able to purchase the bottle teats today elsewhere.
I'm so frustrated with Tommee Tippee, their lack of apology and the time I have now wasted trying to resolve this issue when it was Tommee Tippees mistake! I now have to wait in all day until I can see Yodel's estimated 2 hours courier collection time to collect the incorrect items.
Your process needs to change and you need to get replacement items to your customers asap if it's a mistake by Tommee Tippees or offer to issue a refund straight away. To prevent this issue reoccuring you need to ensure your warehouse staff/ item pickers are familiar with the products and know which products to pick correctly for the orders.
Your customer service advisors also need to ensure they read the previous email correspondence and look at the images and photos sent within the email trails.
I am so disappointed as my first order with Tommee Tippee was great, I had no issues
As this second order has been nothing but a nightmare!
Tommee Tippee yet again have not read the emails correctly and have sent the courier to the wrong address! Honestly it's not that hard to read an email trail...
My advice is if Tommee Tippee send you the wrong items, don't be honest like I have and don't tell them you've received different items just tell them which items you are missing as it'll save you a lot less hassle!
7 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Hannah,
Thank you for taking time to leave your review of your experience with ordering from us.
We are disappointed to hear that your experience was not a good one and that the process of rectifying this was not as expedient as we would have liked it to have been.
We are glad to hear that one of our advisors was able to get this sorted for you and your refund issued.
We will be passing this along as feedback to make sure it is seen by the right department so we can continue to improve for future.
We can see that the collection is still awaiting to go ahead with the correct details, we can see there is ongoing correspondence so we shall reach out and discuss this in detail.
Warmest Wishes,
Tommee Tippee.
We have a perfect prep machine
We have a perfect prep machine, which most of the time is fine. Any semi-warm temperatures though and you have to empty out the whole tank to try and fresh water through the filter again. Which is annoying. If you like in a warm country you'd never be able to use it!
It uses an app too which is a feature absolutely nobody needs.
I don't think there are many other options regarding prepachines but I can't wait for us not to need to use it to be honest!
7 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Phil,
Thank you for taking time to leave your review of your experience with the Perfect Prep.
We're sorry to hear you have had difficulty with the unit due to the temperature sensor's safety feature and can appreciate that having to refill and refresh the water can be time consuming as a parent or carer.
We will be passing this along as feedback to make sure it is seen by the right department so we can continue to improve for future.
We would love to discuss this further with you but sadly, we do not have your details to reach out to us so please can you contact us using the following Contact Us | Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
Warmest Wishes,
Tommee Tippee
Quick response and helpful
I contacted customer support to replace a broken part and they got in touch really quickly once the weekend was over to help! The team were quick to reply to my emails and solved my issue in no time. Thanks to Sophie, Beth and Martin for their help :)
6 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Amanda,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they offered quick support when assisting with your qurey.
Best wishes,
Tommee Tippee
Wonderful experience
I had such a wonderful experience with Tommee Tippee's customer service.
After reaching out with a personal enquiry, both Debbie and Antony were incredibly kind, compassionate, and understanding. They took the time to listen, treated me with genuine care, and made me feel valued as a customer.
The support they offered has meant so much to our family as we prepare to welcome our long-awaited baby. Their kindness and professionalism went above and beyond anything I expected.
It's refreshing to experience customer service that is so personal and thoughtful. Thank you, Debbie and Antony, for making such a positive difference. I'm really looking forward to trying the products with our little one.
Highly recommended for both their products and their outstanding customer care.
6 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Holly,
Thank you for taking the time to leave such a lovely review of your experience with Debbie and Antony.
It's so wonderful to hear how cared for they made you feel by showing genuine compassion and understanding.
We are so happy they were able to assist you with your query and we hope you love the product when little one arrives.
Best wishes,
Tommee Tippee
Great customer service
Really helpful customer service with Tommee Tippee. They always do their best to help and respond quickly. I’ve had my matter resolved in a day.
6 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Emily,
Thank you for leaving a review of your experience with our Parent-care Specialists.
It's wonderful to hear you've always had good experiences with us and your query has been reolved quickly for you.
Best wishes,
Tommee Tippee
Great CS
I spoke to Antony, Andy, Bethany & Sophie on live chat over the course of today and they were all super helpful and resolved my issue quickly and smoothly after sending over my details.
6 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Lily-Rose,
Thank you for taking the time to leave a review of our experience with our Parent-care Specialists.
We are very happy to hear how helpful everyone was in resolving your query smoothly and quickly!
Best wishes,
Tommee Tippee
I spoke with the customer service…
I spoke with the customer service assistant Sophie K she was amazing!
6 juli 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hello Rebekah,
Thank you so much for taking the time to leave such wonderful feedback for Sophie.
We are delighted to hear that she was able to assist you, and we will be sure to pass on your kind words to her. I'm sure she will be thrilled to receive your feedback.
Thank you again for sharing your experience with us.
Warmest Wishes,
Tommee Tippee
Prep machine faulty
Prep machine faulty. Overheated electrically and no longer working. Contacted Tommee Tippee in literally every way possible, every platform and was ignored or fobbed off. Finally got a result, they were to replace the prep machine.. created the order and didn't send it. Been waiting almost two weeks and again being ignored. Had one reply to say they will look into this and get back to me.. never did. Really sh*t customer service and for that reason I wouldn't recommend buying from them. There's cheaper alternatives now.
25 juni 2026
Review zonder uitnodiging
Antwoord van Tommee Tippee UK
Hi Katy.
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
We fully understand the importance of the product for you and your little one, and we would like to investigate this issue further and rectify it as soon as possible.
One of our Parent Care Specialists has reached out to you via Email.
We hope to speak to you soon regarding this matter.
Best Wishes.
Tommee Tippee.
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