Tommee Tippee UK Reviews 

Needed a replacement valve so contacted customer service and I’d like to thank Cienna as she went above and beyond to help fix my problem

I had a great experience with Tommee Tippee customer service. My Perfect Prep machine developed a fault, and after I explained the issue and provided photos and a video, the team quickly arranged a replacement. Throughout the process, Andy, Morgan and Honorine were friendly, professional, patient and very helpful. They kept me informed every step of the way and made the whole process easy. Thank you for the excellent customer service. I would definitely recommend Tommee Tippee. ⭐️⭐️⭐️⭐️⭐️

Really disappointed with my recent order with Tommee Tippee. I was given 5 packs of Dummies instead of the 5 packets of Bottle Teats I ordered. It seems all Tommee Tippee care about is receiving their items back before sending my replacement Bottle Teats even though I explained I needed them urgently and it was Tommee Tippees mistake...


After numerous different customer advisers had looked into the issue, replacement teats were ordered however the wrong ones had been ordered by the advisor even though I had sent pictures and stated numerous times which ones I was missing from my order. It seems there are too many customer advisors involved and they do not read the previous correspondence in the email trail correctly.

I was at my wits end and frustrated with the slow resolution and incorrect order being requested so I phoned the helpline and requested a refund where I am so glad I was able to speak to Honor who was able to help me and issue me a refund so I was able to purchase the bottle teats today elsewhere.

I'm so frustrated with Tommee Tippee, their lack of apology and the time I have now wasted trying to resolve this issue when it was Tommee Tippees mistake! I now have to wait in all day until I can see Yodel's estimated 2 hours courier collection time to collect the incorrect items.

Your process needs to change and you need to get replacement items to your customers asap if it's a mistake by Tommee Tippees or offer to issue a refund straight away. To prevent this issue reoccuring you need to ensure your warehouse staff/ item pickers are familiar with the products and know which products to pick correctly for the orders.

Your customer service advisors also need to ensure they read the previous email correspondence and look at the images and photos sent within the email trails.

I am so disappointed as my first order with Tommee Tippee was great, I had no issues
As this second order has been nothing but a nightmare!

Tommee Tippee yet again have not read the emails correctly and have sent the courier to the wrong address! Honestly it's not that hard to read an email trail...

My advice is if Tommee Tippee send you the wrong items, don't be honest like I have and don't tell them you've received different items just tell them which items you are missing as it'll save you a lot less hassle!

We have a perfect prep machine, which most of the time is fine. Any semi-warm temperatures though and you have to empty out the whole tank to try and fresh water through the filter again. Which is annoying. If you like in a warm country you'd never be able to use it!

It uses an app too which is a feature absolutely nobody needs.

I don't think there are many other options regarding prepachines but I can't wait for us not to need to use it to be honest!

I contacted customer support to replace a broken part and they got in touch really quickly once the weekend was over to help! The team were quick to reply to my emails and solved my issue in no time. Thanks to Sophie, Beth and Martin for their help :)

I had such a wonderful experience with Tommee Tippee's customer service.

After reaching out with a personal enquiry, both Debbie and Antony were incredibly kind, compassionate, and understanding. They took the time to listen, treated me with genuine care, and made me feel valued as a customer.

The support they offered has meant so much to our family as we prepare to welcome our long-awaited baby. Their kindness and professionalism went above and beyond anything I expected.

It's refreshing to experience customer service that is so personal and thoughtful. Thank you, Debbie and Antony, for making such a positive difference. I'm really looking forward to trying the products with our little one.

Highly recommended for both their products and their outstanding customer care.

Really helpful customer service with Tommee Tippee. They always do their best to help and respond quickly. I’ve had my matter resolved in a day.

I spoke to Antony, Andy, Bethany & Sophie on live chat over the course of today and they were all super helpful and resolved my issue quickly and smoothly after sending over my details.

I spoke with the customer service assistant Sophie K she was amazing!

Prep machine faulty. Overheated electrically and no longer working. Contacted Tommee Tippee in literally every way possible, every platform and was ignored or fobbed off. Finally got a result, they were to replace the prep machine.. created the order and didn't send it. Been waiting almost two weeks and again being ignored. Had one reply to say they will look into this and get back to me.. never did. Really sh*t customer service and for that reason I wouldn't recommend buying from them. There's cheaper alternatives now.

Fantastic customer service - really helped me out with a missing part. 10/10 would buy from Tommee Tippee again.

After having problems with my order I got in contact with the customer care team and they resolved all issues on the day. Happy returning customer.

Andy was amazing, so informative and helpful, amazing customer service with our uv portable steriliser issues!

Have messaged tommee tippee tonight on there business page speaking with Sophie and Diego and they have both been so helpful with helping me with an issue I had and they managed to get this resolved in no time at all. They both made it so easy and I appreciate their help thank you

Brilliant as usual

What great customer support service! So easy to reach out and talk to someone, I explained my problem, and with very little faff it was resolved. Would definitely mean I'll choose tommee tippee if given the choice on future products as little man grows. Very grateful mum right now. Thank you!

A replacement for a faulty item originally purchased through Amazon handled very quickly and effectively. Talking to Izzy through email Tommee Tippee chat on a Friday evening. A collection was arranged for the faulty item on the Monday and replacement was received the Wednesday. At 36 weeks pregnant it was wonderful to have an issue sorted so effectively. Thank you Izzy for the exemplary customer service / experience.

Great customer service by Beth.
Really appreciate the effort

I had a product issue and Florence from customer services was great resolved the issue promptly.

Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a replacement being ordered. Sophie Beth and Diego were all so helpful and quick at arranging a solution. Great customer service and quick solution.