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tom schneider Reviews 

163
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

I'm always unsure if items seen online will look as good in real life. Thankfully, my serpent coffee table was every bit as impressive as the photo. Beautiful crafted furniture. Would definitely look... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The people at Tom Schneider’s London showroom were very helpful and patient while I perused the items on display. I had seen the surge media unit online and thought it was an amazing design.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Easy ordering and given updates for delivery. Not actually in when delivered, relatives were waiting, and they were very happy with process. The console table itself is good quality and fits perfect... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We are so pleased with our Tom Schneider designed curved media unit, it’s stylish and looks wonderful in our lounge. The workmanship is first class and the natural walnut finish looks so good. It exu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel
  2. Slaapkamermeubilair winkel
  3. Meubelfabrikant

Geschreven door het bedrijf

Since 1996, Tom Schneider has been a defining name in British design, celebrating 30 years of artisan excellence and innovation. Renowned for it's signature curved aesthetic, the brand transforms natural wood into sculptural masterpieces that are as functional as they are beautiful. Every piece of Tom Schneider furniture is handcrafted with passion, staying true to the company’s founding philosophy: Curvaceous, Timeless, and Inimitable. Specialising in iconic, fluid shapes, our world-class collections, including the legendary Swirl, Serpent, and DNA ranges, are created using unique techniques that coax wood into elegant forms. From statement dining tables, media units and bespoke projects, a Tom Schneider design is an instantly recognisable investment in any setting. Quality is our cornerstone. By prioritising artisan craftsmanship and hand-finished details over mass-market production, we ensure every item meets the highest standards of durability, backed by our 10-year guarantee. Whether you choose rich walnut or natural oak, you are investing in designer furniture built to last a lifetime. Discover the beauty of handcrafted, curved wood and enhance your home with a British design classic that perfectly balances artistic flair with everyday utility.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

163 reviews

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4,9

Alle reviews

(163)

95 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Buy with confidence

Ordered 2 DNA lamp tables which were delivered within the time frame given by a team of two men who were very polite and unpacked the tables with care.
The build and design of these tables is of a very high quality, we already have several other pieces of furniture from Tom Schneider which we are very pleased with.
Of all the quality furniture designers we have looked at nothing compares to Toms unique and beautiful designs and also comes with a very high build quality.
Would happily recommend to anyone.

18 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Taper corner media unit

Visited the showroom which did not have the taper unit but we were able to see the quality of the products and ask Rosa our many questions. we bought the unit on this visit and the unit arrived two days later. Communication before and after delivery was good and we are very pleased with our purchase. For information although the unit fits a 55 in TV you need to check it is middle mounted as we have a 42 in TV with feet either end and it it only just fits.

4 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Stunning design well made

I was very taken with the designs of Tom Scneider and although more expensive than I wanted for a coffee table I took the plunge and ordered one. When it arrived, not only did the design exceed my expectations but the standard of craftsmanship was supurb.
Additionally Delivery was quick and all communication efficient and prompt.

20 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing design and quality

Once we decided to look for a statement piece of furniture, it was only Tom Schneider. The design and style is wonderful. Dealing with them directly was easy and a pleasant experience and now we have the furniture which came exactly when the team said it would, we are delighted with our new table.

10 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful and high quality furniture

Beautiful and High Quality Furniture
Bought TV unit for my 65 inch TV furniture is perfect and worth the extra cost as it looks so classy
First class delivery and communications with delivery company.
Furniture is expensive but it is high end quality and I am so pleased I made the decision to buy after a long time to decide only due to the cost but it was worth it

8 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tom Schneider Furniture is absolutely…

Tom Schneider Furniture is absolutely stunning. Everyone that I have over comments on the console table that we bought. We then proceeded to add two bedside tables and a sideboard for the bedroom. Customer Service was excellent. They delivered on time and the people who did the delivery and install with white glove service. Highly recommend.

14 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

High quality furniture

High quality furniture; distinctive and unusual, very pleased with our Swirl tables. Prompt service and careful delivery. Would recommend.

1 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Product & Excellent Service!

I purchased a Taper Media Unit - a fabulous piece of furniture - stylish and beautifully made. The icing on the cake was the customer service and in particular the delivery - the guys who delivered it were on time, courteous, helpful and cheerful (a much underestimated attribute!).

31 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Simply stunning furniture.

This is quite simply the most beautiful furniture I have ever seen and became a little addicted if honest! It’s exquisitely made and designed and looks so unique when in place. Ordering was easy and delivery excellent with great care taken with each piece as it was removed from packaging. Only wish my house was bigger so I could get more pieces!

22 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered a coffee table

Ordered a coffee table. Lovely piece of furniture; a statement piece! Looks great in situ. Gets compliments. Communication with the company was appropriate. I took advantage of a discount code and saved a bit of money.

3 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic quality and appearance

We bought a desk and wave coffee table direct from Tom Schneider.
Both items were delivered when expected by a courthouse and helpful deliver team who unpacked the items and removed the packaging.
The furniture itself is stunning. Looks fantastic and the build quality is exceptional.
Would furnish m6 whole house with this furniture if budget allowed.

1 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wave sideboard

Very responsive service and we are very happy with the bespoke Wave sideboard they made for us

31 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tale From A Returning Customer

After downsizing my large oval Tom Schneider table was too large for my new home. The table looked stunning and was still in excellent condition …. what to do? I photographed the table and contacted a homeless charity who on viewing the quality of the table drove for over an hour to collect it. No doubt they knew that this was a special item that could be sold to generate much needed funds.

My smaller replacement Tom Schneider Swirl table is as beautiful as my last Tom Schneider table. Delivery and assembly was efficient with care taken to site the table in the perfect spot. There can be no greater recommendation than a returning customer!

25 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I purchased a Tom Schneider Layla tv…

I purchased a Tom Schneider Layla tv stand from John Lewis. From initial looks it looked fine given the cost. When I came to dust the tv stand I found a lump on the side under the bottom shelf. This was notified to John Lewis who went back to Tom Schneider who requested images. Even though I repeatedly said you can not really see the extent of the defect the manufacturer said it was within tolerance. You can actually see the lump 4 meters away. Tom Schneider is refusing to do anything as it’s in a place where you can not see the lump even though I have said I can see the lump 4 meters away. They are refusing to have the issue inspected and relying purely on pictures which do not show the full extent of the issue I am reporting. I would stay away from this corrupt business as they are pure ignorant and not willing to rectify issues. Their email reply to myself was full of condescending language and unprofessional.
Example language from email
John Lewis initially told us this was damaged on delivery. We asked why it was not reported for 2 months. They responded that they had it confused and it was only noticed My goodness, 4 metres away, I wish my eyesight that good.
This next paragraph is my reply to Tom Schneider feedback/reply below:

I don’t normally go blow for blow but what Tom has said only shows what type of man he is.
Pasting in extracts from my email and changing them to suit can only be described as being aggressive. When I contacted JL which was on the 16th August not 22nd August they came back saying they could not get a replacement but an alternative which I said did not want. Really, I should have requested a refund as the TV unit is just fake and not real wood and very expensive considering the craftsmen ship gone into the product. I have to say Tom was very defensive and very unhelpful and putting blockers where he could. I had to take images and when sent to him all he said was they were not taken from the requested distance. I am not sure where he got the 3mm size of lump from which turned out to be a foreign object protruding from the veneer, so all I can say is he got the report as that would only be the place this would have been mention and certainly never came from me. This is the report from the independent company who JL requested before any compensation or replacement would take place and was told by JL it would be sent to the manufacturer and Tom Schneider.

In reply to Tom S second reply. I have never had issues like this from any supplier or outlet. This now proves how defensive Tom S is by replying to my comments for a further time. Very unprofessional and if this continues I will be reporting this as it is pure slander.

21 juni 2024
Review zonder uitnodiging
Logo tom schneider

Antwoord van tom schneider

23/05/2025
In reply to your further comments. I have not and would never change the wording of someone else’s email. That is simply untrue I simply pasted what was written.
24/05/2025
I'm replying to your review now because it has only just come to my attention.I'm sorry you're unhappy with my company. For fairness, I want to share the following information for a fuller picture. Unfortunately, I can't include images here, which I believe would help.Regarding the 3mm bump on the underside of the unit, its position means it would only be in a line of sight at 4 metres away from a seated position.On June 21, 2024, we delivered your Layla Media Unit 125 cm Oak. On August 22, 2024, you contacted John Lewis (who you bought the item from) to complain of "a lump on the underside of the unit" which you hadn't noticed before as it wasn't visible until you were cleaning. On August 22, 2024, I wrote to you to apologise that you had an issue with your furniture and asked for some more information. On August 22, 2024, I spoke at length with you on the phone. I made it clear that you could simply ask for a replacement by contacting John Lewis. You made it clear you did not want a replacement and that you were discussing compensation with them.On January 18, 2025, I received an email from you stating: "As I have had no response whatsoever I have to conclude you have to be the most ignorant individual I have ever come across. I will endeavour to make sure the wider population get to know what type of business you are. I would have placed my feedback on your business website for others to see but since my purchase did come directly from you am unable to do that. I presume you make it as difficult as you can as you don’t like true bad feedback. Your so false!!!!!!!"On January 19, 2025, I replied:"I'm sorry that I did not respond to the last email you sent 22/12, I have just found it, for some reason it did not show up in my inbox and went to my spam folder.I do not believe that you and I have ever discussed any report? I have never received a report from you or anyone else. Perhaps this report was discussed and sent to John Lewis directly?All reviews on our website are genuine.I do not believe that I have been rude or sarcastic to you. I am very sorry that you feel that I have been.If you had bought the unit from myself I would happily collect it for a refund. As you bought it from John lewis I simply cannot do this.What course of action is it that you would like from me?"On January 19, 2025, you responded:"Hi TomYou are correct in saying we never discussed any report and I never said that either. I was told the report would be going back to yourself with a copy to the manufacturer. I found some of your language inappropriate in the emails and I should not have to point that out to you. If you’re a business man you should really review what you say.I am sorry about the email I sent the other day.It’s up to you given what I have said above what you think should be appropriate."On January 22, 2025, I replied:"Hi MartinSorry for the delay in reply, I just got back late last night as I was on annual leave.I'm so sorry that you found some of my language inappropriate in the emails. Please accept it was not intended and that I have taken your comments on board. I have, so far, not been able to get a copy of this report but if you can obtain it from John Lewis I would appreciate a copy. Contractually I am unable to authorise a replacement because you did not buy directly from us. So in the interests of moving forward, if you feel it is appropriate, I think the best thing would be for you to ask John lewis for a replacement or compensation.Please feel free to come back to me with any questions or further comments."


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