Scam company
Ordered dewalt sprayer, was sent a cheap copy available off Temu for half the price. Returned the item, no refund and refusing to respond to my emails.
This is a scam company, avoid at all costs
6 maart 2026
Review zonder uitnodiging
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Bedrijfsgegevens
Geschreven door het bedrijf
Direct access to top-tier hardware. Tool Lab cuts the fluff and delivers pro tools at direct prices. Stop waiting, start building
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- team@toollabdirect.com
- toollabdirect.com
2,3
Slecht
13 reviews
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Ordered a de Walt compatible paint…
Ordered a de Walt compatible paint sprayer on 23 Feb and after multiple emails to contact team@ I have heard nothing, I now see that I am not alone so many of us have been scammed by this dodgy dealer, over to you Trading Standards.
23 februari 2026
Review zonder uitnodiging
Possible Scam Company
Ordered the dewalt paint sprayer on 10th February and no communication or item. Avoid as this looks like a scam
11 maart 2026
Review zonder uitnodiging
Absolutely shocking experience with…
Absolutely shocking experience with this online company to the extent that we are deciding whether the Police and Trading Standards should investigate this website.No product arrived after paying over £130 for a tool more than 3 weeks ago with priority delivery within 3 days.The owner sent one message saying that it would be sent immediately but the tracking indicates it has never been sent.Tonight,the website is now unavailable I wonder why.!
10 maart 2026
Review zonder uitnodiging
Looks like a Scam
Ordered a dewalt paint sprayer on 3rd February. No sign of order or tracking details. Sent off an email enquiry. Got an email response purporting to be from the managing director ( William Mellor) saying the order was missed due to an “internal processing error” that has now been fixed. Also said he would upgrade to express delivery due to the inconvenience. Still never arrived. Now no response to phone calls or emails. Do not touch this company. TOTAL SCAM
8 maart 2026
Review zonder uitnodiging
TOTAL SCAM
Ordered a dewalt paint sprayer 19th February. No sign of order or tracking details. Sent off an email enquiry. Got a response from managing director ( William Mellor)saying order was missed due to “internal processing error” that has now been fixed. Also said he would upgrade to express delivery due to inconvenience. Still never arrived. Now no response to phone calls or emails. Do not touch this company. TOTAL SCAM
19 februari 2026
Review zonder uitnodiging
Cowboys
Ordered a dealt paint sprayer with batteries 20th February. No sign of order or tracking details. Sent off an email enquiry. Got a response from managing director ( William Mellor)saying order was missed due to “internal processing error” that has no been fixed. Also said he would upgrade to express delivery due to inconvenience. Still never arrived. Now no response to phone calls or emails. Have had to raise a dispute with credit card company. DO NOT ORDER FROM THIS COMPANY THEY WILL RIP YOU OFF. Gave one star because I couldn’t put zero. Given the amount of non-delivered item in the reviews. I am going to check with my partner (lawyer) if I should report to trading standards.
20 februari 2026
Review zonder uitnodiging
Purchased a Makita compatible sprayer
Purchased a Makita compatible sprayer, its not compatible, also ordered batteries for same, no sign of them, ordered 30th Jan. No responses to my email, think they could be breaching UK trading standards at this stage.... advertising supposedly compatible products, which aren't, and taking money but not delivering or communicating, horrible experience so far! Shudda gone to Temu!
4 maart 2026
Review zonder uitnodiging
Absolutely no communication
Absolutely no communication. No idea when my order will be delivered. Quick to take the money though!
3 maart 2026
Review zonder uitnodiging
Scam company
Ordered a Dewalt Paint Spayer bundle for £119.98 including batteries, charger etc. After chasing (by email as that was the only way) a delivery arrived one week later. NOT Dewalt (made by Rontaly whoever they are) and no accessories as paid for. Now, no telephone response and no email activity.
27 februari 2026
Review zonder uitnodiging
It’s a SCAM company
Have ordered twice. On both occasions the communication was non-existent.
The first order did eventually arrive.
The second order made on 12th Feb has still not been despatched. Email requests for updates and/or ETA have gone unanswered.
Sent off an email enquiry. Got an email response purporting to be from the managing director ( William Mellor) saying the order was missed due to an “internal processing error” that has now been fixed. Also said he would upgrade to express delivery due to the inconvenience. Still never arrived. Now no response to phone calls or emails.
Extremely poor and unreliable company. Company now offline ..
27 februari 2026
Review zonder uitnodiging
Fast shipping and great product…
Fast shipping and great product quality! Would definitely use again.
21 februari 2026
Review zonder uitnodiging
Very happy with my order.
Very happy with my order.
Quick delivery and great communication!
Thanks
18 februari 2026
Review zonder uitnodiging
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